1.7
  • Sales people1 votes
  • Selection1 votes
  • Sales manager1 votes
  • Rude customer service5 votes
  • Quality of furniture4 votes
  • Repair3 votes
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  • Apr 20
  • Furniture and Decor
  • Charlotte, North Carolina
  • Couch
  • 17
  • REVIEW RATING 4/5

I purchased a couch and love seat 2yrs ago. And paid for the 7yr warranty. Now for the first year we didn't entertain in the living room. I notice that the chair was peeling and called about the warranty and was told it didn't cover that. I don't understand why it doesn't I was under the impression I was fully covered and I'm not very happy about this. I had my last furniture for 8yrs and had... Read more

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  • Apr 09
  • Furniture and Decor
  • Commercial
  • 18
  • REVIEW RATING 3/5

the commericals that are on tv from your store are bad. The one where the lady and man throw up on the coffee table is bad and tacky you never see people throw up on tables unless they are sick then the one where the lady talks about the chair and calls it a chase what ever its bad and I would not buy the furniture with that advertisement. I turn the tv off whenever it comes on the one about the... Read more

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  • Apr 09
  • Furniture and Decor
  • Columbus, Ohio
  • Couch
  • 1
  • 1
  • 89
  • REVIEW RATING 5/5

Bought a sofa bed for $500.worthless couch. Had to remove the 3 bags of cushioning from the upper part so I can be able to at least fit in the couch while laying down. When I tried making couch to a bed, some wire broke and now it sinks in even when I sit. I called the company and they said they would call me back to schedule a service day. That was two weeks ago. I am very dissapointed and will... Read more

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  • Apr 08
  • Furniture and Decor
  • Clinton Township, Michigan
  • Couch
  • 25
  • REVIEW RATING 3/5

Value City location in Sterling Heights, MI on Van ***. Decided to give them a try….Walked in, spent a little over three grand on a sectional. Promised delivery one week later. In fact a week later I got a delivery, of two parts of the five piece selectional. That was February 20th, it is now April 8th. Called repeatedly to find out what the progress was kept getting the run around. Finally... Read more

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That is the funniest commercial. I'm shocked somebody put that much energy into writing the article! Add comment

  • Mar 26
  • Furniture and Decor
  • Mentor, Ohio
  • Living Room Set
  • 62
  • REVIEW RATING 4/5

Recently I made the mistake of opening a new line of credit with Value City Furniture , purchased a sectional living room set and scheduled it for delivery the following Tuesday . The day prior to delivery they called and said it will be delayed a couple weeks till the end of the month , so I called customer service who suggested I settle for something else maybe ? Really , That's their answer ?... Read more

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  • Mar 24
  • Furniture and Decor
  • Richmond, Virginia
  • Sofa
  • 21
  • REVIEW RATING 4/5

I purchased a sofa set that had to replaced 3 times and come to find out its discontinued and has been recalled. I was told that I was going to get a voucher for a new set and every time I call somebody is going to call me back and they never do then management is so rude. And I purchased a warranty for all pieces, but yet I was told I do not have a warranty. Ok so what I pay for. I would never... Read more

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  • Mar 23
  • Furniture and Decor
  • Burlingame, California
  • Delivery Crew
  • 30
  • REVIEW RATING 4/5

I had a delivery of a furniture set from Value City Furniture on March 6th to my new house. I have a wood door with a glass front door. The delivery guys left a knife hooked between the upper border of the doors to keep it open (the glass door has an automatic closer so can stay opened and the wood door doesn't, they could have asked for help but didn't). This knife ended up causing the front... Read more

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They screwed up my delivery twice after waiting so long to begin with.. and then wanted to reschedule for a third delivery date.. The person at corporate was alot nicer but I was really disappointed at the service they provided. . All of my furniture came from them and I've never experienced this before... maybe I should go somewhere else that appreciate my money Add comment

  • Mar 20
  • Furniture and Decor
  • York, South Carolina
  • Desk
  • 32
  • REVIEW RATING 4/5

When the technician was here, he and I discussed the issue. The accident that caused these issues are not structural in nature. The cause of the damage was not due to a structural defect. The damages were due to an accidental fall onto the furniture and a puncture caused by and pen in the pocket of my son. Apparently you did not speak with the technician and I am requesting that you do. I... Read more

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