1.8
  • Selection1 votes
  • Sales Manager1 votes
  • Sales people1 votes
  • Rude customer service3 votes
  • Quality of furniture3 votes
  • Repair1 votes
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Didn't delivery sofa just chair. Really? Two invoices Had to be done (stores decision ) , but didn't get it right. Ridiculous! Add comment

  • Feb 27
  • Furniture and Decor
  • Jackson, Michigan
  • Furniture Financing
  • 9
  • REVIEW RATING 3/5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE LOOKED OVER BY CONSUMER ALERTS, I OWED $90 TO PAY OFF AND THEY CHARGED ME $288 I ALWAYS HAVE 6 DAYS TO PAY, I'M SENIOR I PAID FAITHFULLY ON THE THIRD , AND FEB MY LAST PAYMENT THEY SAID THE THIRD IT'S LATE I ONLY HAD $90 TO PAY OFF, WEST RIDGE STORE IS FILLED WITH TWO BLACK WOMAN... Read more

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  • Feb 27
  • Furniture and Decor
  • Alliance, Ohio
  • Furniture
  • 13
  • REVIEW RATING 4/5

Delivery person entered my house without any furniture in hand , left my door wide open (8 degree weather) I ask him to close the door, "That's my routine" he tells me, I said it's 8 degrees out there you should close my door, He said "The door gotta be open regardless can you just show me where the furniture is going? I said "OH you just going to be rude about huh? he said , I'm not completing... Read more

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  • Feb 27
  • Furniture and Decor
  • Cleveland, Ohio
  • Commercials
  • 17
  • REVIEW RATING 4/5

I always think I have seen the worst commercial, but this VALUE CITY commercial is disgusting!!! I would never buy anything from this store. Really? This store could not put together a civil commercial to encourage people to buy from them and not have people running away from their store! I turn the channel if the commercial comes on. SHAME on you VALUE CITY for not having the smarts to... Read more

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Stop airing your *** commercials that make people sick! Fire your advertising people! They are making the company a joke! Commercials are to bring people in not drive them away! Add comment

  • Feb 16
  • Furniture and Decor
  • Beachwood, Ohio
  • Sectional Couch
  • 25
  • REVIEW RATING 4/5

Bought a new couch pretty expensive. I have feathers everywhere picking them up every day. My 5-year-old is allergic and can't even sit on the couch. Had service out been waiting for a call back they keep saying we will call you back we are reviewing your claim for 2 weeks now still have not heard from them. I spent over $ 6000.00 dollars furnishing my house and still have 4 rooms left to do. I... Read more

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I've ordered an outdoor furniture last summer and from day 1 we notice the poor assambly. Most of the legs are loose because the screws were sort of breaking the plastic leg. Also de center piece is somehow not straight Add comment

  • Jan 25
  • Furniture and Decor
  • Buchanan, Michigan
  • Leather Sectional
  • 109
  • REVIEW RATING 4/5

I purchased a beautiful 5 piece "leather" sectional from there about 3 years ago. I had saved up for a long time and paid about $2500 cash for it. When it was delivered the delivery guy hit one of the sections on the truck and put a 6 inch scratch in the back of one of the sections. His response was "well, at least its on the back". After about a week (of barely any use) the seams started... Read more

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  • Jan 22
  • Furniture and Decor
  • Geneva, Illinois
  • Commercials
  • 1
  • 1
  • 13
  • REVIEW RATING 3/5

I am not alone in being so disgusted with the gagging commercial. It is getting attention, but not the kind you want. Everyone I know mutes it or turns it off and will not shop at VCF because of it. Read more

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  • Jan 22
  • Furniture and Decor
  • Edison, New Jersey
  • Couch
  • 49
  • REVIEW RATING 3/5

I bought couch 1 yr and half ago.bought warranty..the salesman lied to me saying they will cover unless we damaged..it is ripped at all 4 seams couch and loveseat..sent pics they say rip..rip or not it is at seams.I will never ever buy from there again, it was the 1st and last time. LIARS I told them to come to house and look..NOPE wont do.The only power I have is to let everyone know that their... Read more

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