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1.7 Based on 66 reviews
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  • Customers like
    • Sales people 5
    • Selection 1
    • Service tech 1
  • Customers don't like
    • Rude customer service 9
    • Quality of furniture 6
    • Repair 4

I'm glad I read the reviews before purchasing. We went to the store and found a couch, but decided to read reviews before purchasing. So glad we did. Thank you for honest reviews about Value City Furniture. You saved me $800 dollars. The Sales person was nice, store was well displayed with variety. As a result of the reviews, we saved our money and went to Sam's Club. It appears Value City carried American Signature at one time and as a... Read more

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I took off work today waiting for a delivery. The furniture delivered damaged and missing a piece. The store where it was purchased was not empathic. I was referred to the delivery center in which I requested that they pick the furniture up today. I was told this was not an option and it will have to wait until Wednesday. The corporate number 614-221-9200 transferred me to the customer service 888-751-8552 which is on their website.I called... Read more

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Acceptance now is a rent a center, fraud makes you think its value city. They will say words like finance, payments and 90 days same as cash. They never told me its a rent monthly charge, they did slip two papers in the envelope that said lease. The receipt said finance, the paper i signed said payments. I never received a formal contract.

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VCF called to confirm my delivery day and time 2 days prior to delivery. Furniture never showed and when I called to inquire they stated the day had been changed to 5 days later. I never received a phone call about the change and they stated the delivery day can change because stock changes on a daily basis. How do you have a delivery policy if it can change daily? I missed a day of work and now they want me to miss another day. The manager was... Read more

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Im tryin to find a lawyer to take all the cases of pissed consumers ..this is crazy i have never heard of such...i was not told that i would be renting. ..i refused to give my furniture back or pay triple for it..i will only pay my balance. ..

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I have never hread such lies ....i was never told that this was a rental business. ..i went yo pay off furniture after paying almost all the bill to find out l now owe more than my bill started...i was lied to she never told me that i would be renting my furniture. .and i never go to rental stores..and i believe they would have been cheaper

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I don't recommend it at all They have the worst customer service ever My bed frame needed 3 sessions in almost 1 month to be settled They keep sending you wrong items & make returning them very complicated

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Dont buy anything from there its cheap and will break in a heart beat Read more

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I purchased a furniture set from a great salesperson named Ashok Patel. He helped me find the best prices and the best service I have ever had with furniture. I would recommend him to all people because he knows what he is doing! so stop by Value City Furniture in Iselin NJ and you will be happy with his service. Furniture in this place is also very nice I had a hard time deciding what I wanted because there was such a variety! I found the... Read more

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My husband made a bed purchase for me and we had to reschedule 3 times. The bed was to finally be delivered on Sunday and we waited all morning for the delivery when we got a phone message they had been to our house and left because they could not wait. We called back we find out they were at the wrong house. We verified 7138 and they attempted to deliver to 7128. It seemed like a honest mistake but we were told we would again have to reschedule... Read more

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