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  • Customer service3 votes
  • Quality of furniture2 votes
  • Repair company1 votes
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  • 13 hours ago
  • Television/ Radio
  • Bowling Green, Virginia
  • 4

Have any of the CEO's seriously listened/watched this 'chaise' commercial ?? I cringe every time I see that woman rolling over the 'chaise' and her hair band falling all around--I just saw it again, and thought to myself "WHY" ????? What EXACTLY is the point of this commercial?? Someone can't pronounce a certain word? A couple not in agreement?? A woman getting off on her 'chaise' ??? It's... Read more

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2/14 Cardinal red leather furniture special order left side sectional was told by rep wouldn't peel you tell me Add comment

Very very horrible! The people in the Dearborn, Mi Vaule City Furniture store are very rude & nasty & after I was approved they refused to finish the process for me to get my furniture. 12/02/14 Add comment

  • Dec 02
  • Furniture and Decor
  • Manchester Township, New Jersey
  • Dining Room Set
  • 22

Against my better judgment, I bought a dining room set in July of 2013 with what I though and was told was a 5 year (we will fix or replace) protection plan. I keep the table covered most of the time. Christmas 2013 I uncovered it for and it was fine. Well now its Thanksgiving, a year and 4 months since I bought it. I uncovered it for dinner and it is covered with little scratches. I put in a... Read more

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  • Nov 30
  • Furniture and Decor
  • Tampa, Florida
  • Chair
  • 10

Paid cash for my order then told I had to wait for my own money back kept half the stuff I bought when delivered brought a chair I didn't order instead of the ottoman called twice that same day and they said they would call back and they totally blew me off .not to mention I paid for a power lift chair for a disabled vet and was promised on 11/29/14 which is now not coming for another week and a... Read more

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Had a delivery dated 11/22/14 I was contact on 11/20 /14 to confirm that I would be contact arrival on 11/22 14 8:20 delivery call left voicemail to. Say. Would. Arrived. In twenty. Minutes miss delivery call 11/22 14 reschedule for 11/25/14 had to call delivery services to find out it was pull back to 11/28/14 no courtesy call loss of wages waiting Add comment

Do not shop here! Furniture is *** and the warranty is worthless. Spend a few more dollars and go somewhere v that actually cares about their customers. Add comment

  • Nov 21
  • Furniture and Decor
  • Orland Park, Illinois
  • Leather Sectional
  • 26

Bought a sectional in April & bought the extended warranty. After 3 months the cushions were pulling away from the back of the couch. After going back and forth with the store manager for months, they sent a repairman to look at it and stated that the damage was from our dog and couldn't do anything with it when this issue has nothing to do with our dog. This is just a case of cheap furniture... Read more

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  • Nov 08
  • Furniture and Decor
  • Brick Township, New Jersey
  • Couch
  • 2
  • 2
  • 23

Value city in Nj... avoid it like the plague. .. couch fell apart withing 3 months... now on month 10 and getting the run around from the service reps and managers!!! I went here because a friend of a friend works in the toms river store ... she cant even help me... my son just ripped his knee open on the board is just barely under the cushion... RUN... this is your warning. Read more

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  • Nov 03
  • Furniture and Decor
  • Cincinnati, Ohio
  • Leather Sectional Couch
  • 34

Had the same problem with White "leather" sectional. Began to peel one month after purchase, and my living room is rarely used or sat in. Started checking closer after the peeling and discovered pure filth in between the cushions (which are sewn together). I have wasted over $1000 on this crappy, not new sectional, and I am a Cancer patient who feels totally duped by VCF. I'm now looking for a... Read more

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