Value City Furniture Complaints and Reviews

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Value City Furniture
Main address: 4300 E. 5th Ave. 43219 Columbus OH
1-888-428-8818 (TDD/TTY: 1-800-695-1788), ,
  • 321+4 mobile complaints
  • $200K claimed losses
  • $616 average
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  • Oct 15
  • Furniture and Decor
  • Furniture Replacement
  • 16

Purchased $7000 worth of furniture in June 2014. Right from the point of sale I should have departed with my money. Paid cash and immediately had to return to the store because I had been charged twice for one item. It get's better; delivery date scheduled and two days prior to scheduled date they called to say they had to reschedule. Unacceptable and I insisted furniture be delivered as... Read more

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  • Oct 10
  • Furniture and Decor
  • Herndon, Virginia
  • Defective Furniture
  • 22

I bought a very expensive bedroom set from Value City Furniture. The first delivery the frame on the mirror was chipped and the headboard had 4 big very visible stains. The delivery guys were very rod and upset with me because I did not want to accept the bed as it is and deal with the stains myself. I called and talked to managers and customer service people and after a big headache they... Read more

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  • Oct 02
  • Furniture and Decor
  • Orland Park, Illinois
  • Sealy Mattress
  • 75

I purchased a Mattress at VALUE CITY FURNITURE and was told if i was not satisfied I could return it by the salesman. After 2 days of sleeping on it we went back to return it and the manager told us they never return mattresses. The salesman admitted to it and she would only let us re-select because he should never have told us that. We re-selected and this mattress is just as hard as the first... Read more

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  • Sep 30
  • Furniture and Decor
  • Columbia, South Carolina
  • Furniture Quality
  • 25

WÉ bought à beautiful living room set à leather sofa ,chair and love seat they all recline.We hadnt had thé chair a month and I notices that the arms on the chairs were very weak n wobbly thèn I was dusting thé chair off n I noticed several scratches on thé side of the chair. Also à button popped off on thé sofa. It took over à month for them To replace my chair. Claimed théy had to reorder... Read more

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  • Sep 25
  • Furniture and Decor
  • Toms River, New Jersey
  • Beautyrest Mattress
  • 21

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we tested in the store. Right from the beginning it had huge depressions, lumpy, too soft, no support, cheap quality etc. We tried adding a mattress cushion, but after 2 years it was so bad we were waking up crippled every day. Two huge depressions on each side of the bed with... Read more

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  • Sep 08
  • Furniture and Decor
  • Mattress
  • 32

Went to Value City in Toms River, NJ. Tested several mattress and chose a Sealy Posturepedic North Bay Ultra Firm. The mattress delivered had the tag on it but it was not the quality of the one in the showroom. It is so flimsy it moves every time I bump into it. Salesman and his manager were not at all helpful, very sarcastic. I am told I am stuck with this mattress; there are no returns or... Read more

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  • Sep 02
  • Furniture and Decor
  • Silver Spring, Maryland
  • False Advertisement
  • 46

For labor day special value city was advertising all shipment will be free and delivered on Tuesday Sep 2 and I made an order on August 27 and took off from work on Sep 2 waiting for my order. I called to verify my delivery but they told me they can't deliver it before Sep 5. They completely denied they told me it would be delivered on Sep 2 and their customer service was very nasty to me when I... Read more

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  • Aug 29
  • Furniture and Decor
  • Furniture Bugs
  • 130

My boyfriend and I purchased a dining set and a sectional for our apartment and these pieces of furniture totaling around $1300, was the only thing in our apt at that time. We had already lived there for three months with no problems.We began seeing tiny clear bugs on the furniture and didnt know what it could be. About 3 months later we kept seeing bigger flat reddish brown bugs on the... Read more

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  • Aug 20
  • Furniture and Decor
  • Buffalo, New York
  • Delivery Date
  • 41

i bought a living room set from Leslie at the Amherst location. When I purchased it on a Monday 8-18 she stated that it would be delivered that Friday 8-22 and they would be calling on Wednesday. When I didnt recieve a phone call I called the store only to find out that it was going to be delivered the next following Friday 8-29. Leslie clearly verbally stated that it was going to be delivered on... Read more

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