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  • Customers like
    • Selection1
    • Sales manager1
    • Sales people1
  • Customers don't like
    • Rude customer service6
    • Quality of furniture4
    • Repair3

  • May 15
  • Furniture and Decor
  • Oaklyn, New Jersey
  • Furniture
  • 14
  • REVIEW RATING 4/5

I have been harrassed everyday for five months.. Due to my lack of payment they call my phone several times a day, come to my door and sit there for almost a hour knocking and I live in a apartment.. I no longer have the furniture its old and broken I recieved it a while ago.. And haven't been able to make payments.. They have told my friends at work to have me call them as well as knocking on my... Read more

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  • May 14
  • Furniture and Decor
  • Chicago, Illinois
  • Loveseat
  • 12
  • REVIEW RATING 4/5

I purchased furniture in February 2015 and I was suppose to receive it in 2 weeks, and I rreceived it 5 weeks later, and when I did receive it the deliveriey guys ripped one of the pillows, so I ordered a love seat n it took 3weeks to receive it, and when I received it the seat pillows did not sit the same, so it took 2 weeks for someone to come out and look at it,no one called me to say what... Read more

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  • May 07
  • Furniture and Decor
  • Webster, New York
  • Couch
  • 16
  • REVIEW RATING 4/5

Bought couch and chaise, among many other items, from Value City F. in Greece NY in January 2015. Poor quality couch set had "service consultant" come out on Fri. May 1st, 2015 to tell me they could make different cushions for both it and the chaise. I asked him if it was going to do it again in less than 3 months and if they would keep fixing it. He chuckled and said "no". I asked him if it... Read more

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  • May 04
  • Furniture and Decor
  • Chair
  • 12
  • REVIEW RATING 3/5

Bought chair. Waited 8 weeks but never arrived. When I called they said they did not have it in stock and did not know if they ever will, but the customer service person said they could not refund my money. So let me get this right, you keep my money but do not deliver product. Reading the paperwork I had signed with them I saw the fine little print where they have to deliver the furniture in a... Read more

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  • Apr 30
  • Furniture and Decor
  • Alexandria, Virginia
  • Mattress Inspection
  • 9
  • REVIEW RATING 4/5

I made an appointment with VCF to have my mattress inspected because of a spring I reported protruding through. I called to schedule an appointment for Saturday, April 25, 2015 from 11a-2p. I made the necessary arrangements for my five (5) year old to get to and from her dance recital, as it conflicted with the appointment. At approximately 2:21p I called the store at 301-731-5090 an spoke to... Read more

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  • Apr 30
  • Furniture and Decor
  • Nelsonville, Ohio
  • Couch
  • 1
  • 1
  • 16
  • REVIEW RATING 4/5

we bought our furniture at the end of november and two months later all the cushions were completely flat in the front. we called VCF and they came out to look at it and the moment the tech saw our couch he told me it was defected when they first came out. so why would you sell a 2k$ couch knowing it was defected? we were told they were going to order all new padding and replace it and it has now... Read more

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  • Apr 20
  • Furniture and Decor
  • Charlotte, North Carolina
  • Couch
  • 36
  • REVIEW RATING 4/5

I purchased a couch and love seat 2yrs ago. And paid for the 7yr warranty. Now for the first year we didn't entertain in the living room. I notice that the chair was peeling and called about the warranty and was told it didn't cover that. I don't understand why it doesn't I was under the impression I was fully covered and I'm not very happy about this. I had my last furniture for 8yrs and had... Read more

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  • Apr 09
  • Furniture and Decor
  • Commercial
  • 23
  • REVIEW RATING 3/5

the commericals that are on tv from your store are bad. The one where the lady and man throw up on the coffee table is bad and tacky you never see people throw up on tables unless they are sick then the one where the lady talks about the chair and calls it a chase what ever its bad and I would not buy the furniture with that advertisement. I turn the tv off whenever it comes on the one about the... Read more

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  • Apr 09
  • Furniture and Decor
  • Columbus, Ohio
  • Couch
  • 1
  • 1
  • 102
  • REVIEW RATING 5/5

Bought a sofa bed for $500.worthless couch. Had to remove the 3 bags of cushioning from the upper part so I can be able to at least fit in the couch while laying down. When I tried making couch to a bed, some wire broke and now it sinks in even when I sit. I called the company and they said they would call me back to schedule a service day. That was two weeks ago. I am very dissapointed and will... Read more

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  • Apr 08
  • Furniture and Decor
  • Clinton Township, Michigan
  • Couch
  • 35
  • REVIEW RATING 3/5

Value City location in Sterling Heights, MI on Van ***. Decided to give them a try….Walked in, spent a little over three grand on a sectional. Promised delivery one week later. In fact a week later I got a delivery, of two parts of the five piece selectional. That was February 20th, it is now April 8th. Called repeatedly to find out what the progress was kept getting the run around. Finally... Read more

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