Value City Furniture Complaints and Reviews

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Value City Furniture
Main address: 4300 E. 5th Ave. 43219 Columbus OH
1-888-428-8818 (TDD/TTY: 1-800-695-1788), , http://www.vcf.com/webapp/wcs/stores/servlet/ContactUsView?storeId=10001&catalogId=10153&langId=-1
  • 325+6 mobile complaints
  • $200K claimed losses
  • $612 average
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Had a delivery dated 11/22/14 I was contact on 11/20 /14 to confirm that I would be contact arrival on 11/22 14 8:20 delivery call left voicemail to. Say. Would. Arrived. In twenty. Minutes miss delivery call 11/22 14 reschedule for 11/25/14 had to call delivery services to find out it was pull back to 11/28/14 no courtesy call loss of wages waiting Add comment

Do not shop here! Furniture is *** and the warranty is worthless. Spend a few more dollars and go somewhere v that actually cares about their customers. Add comment

  • Nov 21
  • Furniture and Decor
  • Orland Park, Illinois
  • Leather Sectional
  • 11
  • REVIEW RATING 4/5

Bought a sectional in April & bought the extended warranty. After 3 months the cushions were pulling away from the back of the couch. After going back and forth with the store manager for months, they sent a repairman to look at it and stated that the damage was from our dog and couldn't do anything with it when this issue has nothing to do with our dog. This is just a case of cheap furniture... Read more

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  • Nov 08
  • Furniture and Decor
  • Brick Township, New Jersey
  • Couch
  • 2
  • 2
  • 17
  • REVIEW RATING 4/5

Value city in Nj... avoid it like the plague. .. couch fell apart withing 3 months... now on month 10 and getting the run around from the service reps and managers!!! I went here because a friend of a friend works in the toms river store ... she cant even help me... my son just ripped his knee open on the board is just barely under the cushion... RUN... this is your warning. Read more

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  • Nov 03
  • Furniture and Decor
  • Cincinnati, Ohio
  • Leather Sectional Couch
  • 23
  • REVIEW RATING 4/5

Had the same problem with White "leather" sectional. Began to peel one month after purchase, and my living room is rarely used or sat in. Started checking closer after the peeling and discovered pure filth in between the cushions (which are sewn together). I have wasted over $1000 on this crappy, not new sectional, and I am a Cancer patient who feels totally duped by VCF. I'm now looking for a... Read more

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  • Oct 24
  • Furniture and Decor
  • Hastings, Florida
  • Bed Bugs
  • 67
  • REVIEW RATING 4/5

I went to value city furniture to buy a bed which cost me $2310 dollars I had to wait over 3 weeks for them to deliver! Finally got delivered and that's when the problem started I woke up a few days later with all these strange marks on me and one night I was itching real bad and turned the lights on and all these bugs were on me and I yelled hop off the bed and caught some of them and the next... Read more

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  • Oct 15
  • Furniture and Decor
  • Furniture Replacement
  • 69
  • REVIEW RATING 3/5

Purchased $7000 worth of furniture in June 2014. Right from the point of sale I should have departed with my money. Paid cash and immediately had to return to the store because I had been charged twice for one item. It get's better; delivery date scheduled and two days prior to scheduled date they called to say they had to reschedule. Unacceptable and I insisted furniture be delivered as... Read more

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  • Oct 10
  • Furniture and Decor
  • Herndon, Virginia
  • Defective Furniture
  • 41
  • REVIEW RATING 4/5

I bought a very expensive bedroom set from Value City Furniture. The first delivery the frame on the mirror was chipped and the headboard had 4 big very visible stains. The delivery guys were very rod and upset with me because I did not want to accept the bed as it is and deal with the stains myself. I called and talked to managers and customer service people and after a big headache they... Read more

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  • Oct 02
  • Furniture and Decor
  • Orland Park, Illinois
  • Sealy Mattress
  • 99
  • REVIEW RATING 5/5

I purchased a Mattress at VALUE CITY FURNITURE and was told if i was not satisfied I could return it by the salesman. After 2 days of sleeping on it we went back to return it and the manager told us they never return mattresses. The salesman admitted to it and she would only let us re-select because he should never have told us that. We re-selected and this mattress is just as hard as the first... Read more

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  • Sep 30
  • Furniture and Decor
  • Columbia, South Carolina
  • Furniture Quality
  • 47
  • REVIEW RATING 5/5

WÉ bought à beautiful living room set à leather sofa ,chair and love seat they all recline.We hadnt had thé chair a month and I notices that the arms on the chairs were very weak n wobbly thèn I was dusting thé chair off n I noticed several scratches on thé side of the chair. Also à button popped off on thé sofa. It took over à month for them To replace my chair. Claimed théy had to reorder... Read more

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