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    • Rude customer service 7
    • Quality of furniture 6
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Hey ppl dont waste ur money buy sofa whith this valie city furniture i but set sofa first miss parts realy bad Quality merchadise and i reselect those coming whith damage on the side i send back i ask for my money back i ending paying for the deliver cuz the bad merchadise i waste momey and time dont buy staff from this ppl if dont wanna headache date 01-12-15 Add comment

I bought a wrap around sofa set from Value City in 2012, now one back cushion and arm rest are peeling. I had bought a 7 year extended contract. I contacted Value City and they gave me the claim center. The claim center sent a technician out 12/26/16. He looked at the sofa an said that the particular cushions had defective material. The technician took pictures and wrote down what he found... Read more

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my couch was fine till it had a broken inner part, no exchange, they repaired it, That when the problems started. kids sleped on the couch movie night, next day looked like bug bites. next day worse. then the problems contonued. after doctor visit and many possibility, it was narrowed down to the couch after the wife fell a sleep. what will they do. denie responsibility. to bad its... Read more

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Yes the Value City in Clarksville Indiana with acceptance now is a rip off they scheme you out of your money and then tries to come and get your merchandise after you have made the first and the second payment if you ever a day late on your 3rd payment they tried to come and get the merchandise when you're only supposed to be charged a late fee then the lady in acceptance now name "Lillian" is... Read more

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A few months ago my husband and I purchased a dining room set from the Utica MI store, when we got the table home and assembled we realized the leaf was busted. I called the store and they told me to bring it down so I did. After taking the leaf to the store I was then informed the leaf cannot be replaced I have to have the entire table replaced, so we then brought down the entire table for... Read more

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Bought white leather couch and 2 chairs bout 4 years ago. Called store cause leather on 2 chairs is falling apart. Representative was very very ignorant with my wife and for over a month now all we get is a run around. I've been posting this on facebook and some have thanked me of my warning to by elsewhere. Calling BBB this week to see if they can help. I actually was warned not to do business... Read more

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purchased a recliner couch in 2014. Had service over twice in one year because the mechanism to recline broke. With the couch bought a kitchen set which the first month my guest ended up on the floor! The legs on all four fell apart and now we had to hot glue them. I'm not talking about big people either, weigh less than 100lbs. I have never been so embarrassed. Furniture is so cheaply made and... Read more

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I bought a dining table set from value city furniture in Park Manor BLVD Pittsburgh. They said the earliest delivery date was Saturday and this was on Sunday, so I decided to do in store pick up. I picked up the set, when I got home and decided to assemble the chairs, i realized they did not drill holes where there should have been holes, I called and they promised to deliver but I would have to... Read more

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Had insurance for two recliners we bought. The Leather had discolorations in the coloring appear after a year or so. We were Told that we didn't read fine print which said it had to be reported within days of seeing it. We waited a week, wow, too long! or they for real? They look for ways to get out of helping you. The Manager did not return several calls were I left messages. When he happened... Read more

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November 19, 2016 Our delivery was scheduled between 1-3pm on November 18. At 3pm I made the first call to Value City to check on the status. I was told that they were running about 30 minutes behind and should be at my house within an hour. At 4:30pm I called back and this time I was told that they were two stops away but it should not be much longer because they just had to drop off 2... Read more

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