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1.7 Based on 77 reviews
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  • Customers like
    • Sales people 5
    • Selection 1
    • Service tech 1
  • Customers don't like
    • Rude customer service 9
    • Quality of furniture 6
    • Not profesional manager 5

No help no warranty. Be cause of slight damage voids out any consideration Read more

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Value city furniture wasted my day off. I selected a bed and nightstand and they then informed me it was already sold, sorry! My salesmen did his best but another sales-person didn't bother to tag it. Manager made no effort to offer me a deal on another one. Just sorry for wasting your morning. This was at the Sawmill Road in Columbus, Ohio location on August 25th, 2016 Whatever happened to customer service? Read more

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i have very bad experience with tchem.they had delivery on my street and damaged my car very bad.Truck driver without driver licence .they said was fine becouse truck drivers had a lot tickets. He hit my car and run - this is crime.I did claim but driver never picks up the phone from his insurance.Is already month and they didnt fixed my car.All menagers so mean -they can not help me-everybody laying in that office.This is not acceptable.never... Read more

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I bought two couches, and a mattress, box set. Was told that it will arrive Wednesday. Waited on that day, moved all furniture. Gave it away, removed my old mattress. Nothing came that day, no call from the company. I called them, they tell me it was pushed until Saturday. How was it pushed until Saturday?! They could not explain. Which is fine, delays happen. At least CALL!!! Give a heads up. Say something, I don't even need an apology, just a... Read more

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A few weeks ago I purchased 2 beds from Value City in St. Peters, MO. Upone the 2 men that delivered my furniture leaving my home it was discovered that my hrandfathers ring amd my sons watch were stolen (making their value a felony). I contacted the police and filed a report, who turned it over to investigators. I also contacted VCF and spoke to Andy. Andy told me it was my problem. Andy offered no apologies, but told me his GM Rick would... Read more

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Matttess (2) buckling purchase in March 2016 Read more

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We purchased a bedroom set from VCF in Tri-County in 2011! The be set had inlay frosted pane insert at the top of the nightstand, headboard and night stand. I realize the furniture is out of warranty, as the purchase was made five years ago! However, my concern was can VCF send one of their repair tech out, or direct me to someone who could repair it.VCF customer service representative said, VCF cannot do either due to laibilty restrictions! So... Read more

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Never ever ever ever deal with them

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They are lier. They do not deliver on delivery dates and the customer service is the worst. They needed to be sued for not keeping their promise. I ordered around 2500$ worth thing from them and they wrote on my receipt about the delivery date and yet did not deliver on time. When I called customer services to ask about the deliver changes they were very rude and not being helpful at all. I would never ever buy things from them and would not... Read more

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I purchased 2 beds from Value City. Upon having the delivery guys leaving my home my son and i discovered we had 2 pieces of jewelry stolen from my home. I called the St. Peters location and spoke to the manager Andy. After explaining the situation Andy proceeds to respond to me by saying "i don't know what you expect me to do. That's on the delivery company". No apology. Nothing. I proceed to file a police report. After speaking to Andy again ... Read more

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