Value City Furniture Complaints and Reviews

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Value City Furniture
Main address: 4300 E. 5th Ave. 43219 Columbus OH
1-888-428-8818 (TDD/TTY: 1-800-695-1788), , http://www.vcf.com/webapp/wcs/stores/servlet/ContactUsView?storeId=10001&catalogId=10153&langId=-1
  • 312+3 mobile complaints
  • $190K claimed losses
  • $615 average
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  • Aug 12
  • Furniture and Decor
  • High Interest Rates
  • 7

Acceptance now did not disclose the are a rent to own company that charge astronomical intrest rates to consumers..2000 dollar contract can cost 7000 or more..there service thru Value City Furniture is unsatisfactory as well as customer service...delivery process not consumer friendly nor followed through..no courtesy call/nor warning of inability to deliver...corporate run around...OMG...No... Read more

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I'll be sending more pix. In addition to this damage, the color of the top of the workstation doesn't match the rest of the furniture in the room. Add comment

  • Jul 23
  • Furniture and Decor
  • New Carrollton, Maryland
  • Undelivered Mattress
  • 21

I purchased a mattress on July 3rd and have yet to receive it. I have confirmed delivery with VCF 3 times and have waited at home all 3 times, only to find out that my mattress wasn't on the truck, or they didn't have the box spring, or that it was a mistake in the delivery date. I have spoken with the store manager, who promised me a delivery date, only for me to find out that the delivery date... Read more

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  • Jul 04
  • Furniture and Decor
  • Pittsburgh, Pennsylvania
  • Damaged Furniture
  • 3
  • 18

Junk x 10. I should have learned my lesson from the last TWO times that I had purchased furniture from there. Everything arrived damaged or defective. Purchased a leather sofa and chair (had to wait 6 weeks for the chair to come in from--Vietnam?) The chair had puncture holes in the back of it and whenI called they said bring it back or we can just credit you $75. Since I picked it up myself,... Read more

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  • Jun 12
  • Furniture and Decor
  • Peeling Furniture
  • 1
  • 25

I purchased over $12,000.00 of mostly garbage furniture. My bedroom set came damaged 8 times!. Then after 6 months it started to peel, after countless calls and days off it was REPAIRED. Only to have it happen again. I purchased the warrenty never thinking I would need i for peeling wood. I asked what happens if I am inconvinced again and they said they would repair it. I asked the costumer... Read more

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  • Jun 10
  • Furniture and Decor
  • Weehawken, New Jersey
  • Disrespectful Customer Service
  • 1
  • 18

I made a call to Value City Furniture in Greenbrook New Jersy and Brian was absolutely rude and disrespectful to this customer. The Details - I requested an evening delivery for furniture that I purchased and I got their recording. One option was to wait on the line for the next available attendant. It turned out it took them as much time as it took me to drive from Newark NJ to Edison BMW where... Read more

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  • Jun 06
  • Furniture and Decor
  • Naperville, Illinois
  • Unfair Mattress Sale
  • 25

On January Myself And My wife bought few household furniture from value city including a bedding and a mattress.the assisting sales person xavier from value city Naperville assured us that there is a deal on memory foam mattress that if you don't feel comfortable with it you can get it exchanged after 90 days. But you have to give it a try until 90 days to get adjusted to it before it they... Read more

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  • Jun 03
  • Furniture and Decor
  • Buffalo, New York
  • Titan Charcoal Sectional
  • 19

I too bought the Titan Charcoal Sectional and it is in my upstairs living room that my kids hardly ever use because they are always playing video games in front of their tvs. One of the pieces has already sagged in and it has only been sat on a maximum of 10 times. I talked to a Value City Rep and they said if I would have purchased the warranty it would be covered. Really? I didnt get the... Read more

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  • Jun 02
  • Furniture and Decor
  • Charlotte, North Carolina
  • Bedroom And Sofas
  • 17

THEY APPROVED ME AND WAITED TO THE BEFORE I WAS TO PICK UP MY FURNITURE TO TELL ME THEY COULDN'T GET A HOLD OF MY REFERENCES THAT THEY JUST THAT SAME DAY REACH OUT TO!! AND FROM THERE ON THEY WERE VERY INCONSISTENT WITH WHAT REFERENCES THEY SPOKE WITH. THEY CHANGE EACH TIME I SPOKE WITH THEM ABOUT THE REFERENCE CHECK. I KNEW SOMETHING WAS NOT RIGHT WITH THIS COMPANY AND WANTED OUT SINCE THEY... Read more

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The service suck. I waited 1 (one) hour to pickup my furniture, and after 1 hour it was the closing time and they said to come back the next day. Never again I won't be fouled by them Losers! Add comment

 
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