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1.7 Based on 69 reviews
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  • Customers like
    • Sales people 5
    • Selection 1
    • Service tech 1
  • Customers don't like
    • Rude customer service 9
    • Quality of furniture 6
    • Repair 4
Value City Furniture - A home for glittering pieces of rubbish
1 of 2

I believe I was scammed! I purchased a set of furniture - A 3-seater sofa, a love-seat, and a rocking recliner- all leather; with a bookshelf and coffee table. The salesman talked me into buying their bogus warranty which he said covers the damages for 7 years. Before you blame me for not reading the fine prints, let me ask you how many fine prints you have taken time to read in your life. Anyways, the leather started fading within 6 months;... Read more

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Worst furniture store in america!!!! Delivered my furniture after waiting 3 hrs for them to arrive AT THE WRONG ADDRESS!!!!!! Then after calling them wanting my furniture they told me not today. I would NEVER EVER advise buying a *** tning from these rotten SOBs!! Godd luck to you if you do! Canceling my credit card payment now. THANKS VALUE CITY FOR BEING THE ABSOLUTE WORST FURNITURE COMPANY IN THIS COUNTRY!!!!!!! Read more

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Bought a sectional at Value City Furniture and suppose to get a delivery refund because changed the delivery date 3 times. Very dissatisfied with this company. The manager told us that the girl who told us that she would send us our refund had gotten fired.

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I bought a mattress set 1 year ago and a year into buying it it has sunk in and gives me back ache. When i called for a replacement, they said it did not sink in enough and they cant replace it and he doesn't care about the comfort. This is absolutely absurd. When you spend so much money on an essential the least you would expect is for it to last for as long as the money is worth. Also, when i called in to complaint the technician came 3 weeks... Read more

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I'm glad I read the reviews before purchasing. We went to the store and found a couch, but decided to read reviews before purchasing. So glad we did. Thank you for honest reviews about Value City Furniture. You saved me $800 dollars. The Sales person was nice, store was well displayed with variety. As a result of the reviews, we saved our money and went to Sam's Club. It appears Value City carried American Signature at one time and as a... Read more

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I took off work today waiting for a delivery. The furniture delivered damaged and missing a piece. The store where it was purchased was not empathic. I was referred to the delivery center in which I requested that they pick the furniture up today. I was told this was not an option and it will have to wait until Wednesday. The corporate number 614-221-9200 transferred me to the customer service 888-751-8552 which is on their website.I called... Read more

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Acceptance now is a rent a center, fraud makes you think its value city. They will say words like finance, payments and 90 days same as cash. They never told me its a rent monthly charge, they did slip two papers in the envelope that said lease. The receipt said finance, the paper i signed said payments. I never received a formal contract. Read more

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VCF called to confirm my delivery day and time 2 days prior to delivery. Furniture never showed and when I called to inquire they stated the day had been changed to 5 days later. I never received a phone call about the change and they stated the delivery day can change because stock changes on a daily basis. How do you have a delivery policy if it can change daily? I missed a day of work and now they want me to miss another day. The manager was... Read more

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Im tryin to find a lawyer to take all the cases of pissed consumers ..this is crazy i have never heard of such...i was not told that i would be renting. ..i refused to give my furniture back or pay triple for it..i will only pay my balance. ..

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I have never hread such lies ....i was never told that this was a rental business. ..i went yo pay off furniture after paying almost all the bill to find out l now owe more than my bill started...i was lied to she never told me that i would be renting my furniture. .and i never go to rental stores..and i believe they would have been cheaper

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