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  • Customers like
    • Sales manager1
    • Sales people1
    • Selection1
  • Customers don't like
    • Rude customer service6
    • Quality of furniture5
    • Repair3

  • Aug 18
  • Furniture and Decor
  • Lexington, Kentucky
  • 14
  • REVIEW RATING 4/5

On 7-7-2015 I purchased a 10' outdoor sundowner umbrella for $101.75. I asked them to hold it until I could pick it up. On 8-15-2015 When I returned to pick it up I was informed by a sales rep that the store manager sold my merchandise to someone else. What right did he have to sell merchandise that was already sold with my name and sold sign on it? Thay offered to refund my money or wait on a... Read more

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  • Jul 27
  • Furniture and Decor
  • Value City Furniture Bedroom Set
  • 19
  • REVIEW RATING 3/5

Partial delivery on bed room furniture order.... reschedule a month after due to not in stock and shipment comes a month after (Fooling customer???) ... still don't know whether I will get the delivery this month... Still no response from customer service... Hanged phone to know my status... Like to file State and federal complain on this company as I paid the total amount for the purchase and... Read more

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All of your commercials are terrible if I have to watch steve roll and forth on a bed saying buisness or pleasure-im gonna throw the remote through the tv then sue you for a new one claiming emotional distress..hire a new ad firm ....PLEASE!!! Add comment

We went to pick up a bed fram for our son the guy that brung it out dor us was extremely rude. He acted as if us coming to pick up are furniture was a problem. After waiting for about 20 minutes he finally showed up outside with are package he was just so rude. Add comment

  • Jul 23
  • Furniture and Decor
  • Couch
  • 21
  • REVIEW RATING 4/5

Bought an over stuffed couch and loveseat. Couch was in stock,(most likely a return) and had no tags on it when delivered. That should have been a red flag. Couch seat cushions were sinking into frame within a few months. They came out, replaced foam insides. When I asked if it was the springs, was told "no way". My couch seat cushions sink miserably into couch. You can't lay down on it, its so... Read more

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  • Jul 16
  • Furniture and Decor
  • Baltimore, Maryland
  • Vcf Area Rug
  • 10
  • REVIEW RATING 4/5

I'm so outraged with the type of treatment we received after purchasing a rug that says one measurement that is different from what it really is we are unable to return it because it is as is which neither the sales rep or the cashier mentioned to us now we are out of $246.99 not to mention the so called manager was acting as if we were so ***. We will NEVER spend another cent st your store Last... Read more

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Besides my furniture only lasting 1 year. I have a 10 year warranty that they telling me is voided. Will NEVER shop there AGAIN Add comment

Don't ever go to these scamming ads people they have you paying more than you purchase price. Than when you question them on it they come with all these extra pass fees. I don't recommend no one to every go through these scammers...ever. I'm overly pissed off. I will not purchase anything else from them. They need to close there program out soon!!!! Add comment

I had furniture delivered to me with water damage had to have it sent back then they replace it and while putting the replacement piece together they broke it now I have to get another one Value city don't have no value for their customers furniture I spent a lot of money for new furniture not damaged furniture this will be my last time no more Add comment

  • Jul 05
  • Furniture and Decor
  • Randallstown, Maryland
  • Futon Sofa Bed
  • 16
  • REVIEW RATING 4/5

I purchased a futon that was delivered to me twice damaged. Instead of delivering me a new futon the third time as requested, a person was sent to repair the futon. From my understanding; a new futon was to be delivered, instead a repairman was sent. I had cancelled a doctor's appointment waiting for the delivery. I did not accept the service - I did not pay full price for a damaged futon. No... Read more

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