1.6
  • Selection1 votes
  • Sales manager1 votes
  • Sales people1 votes
  • Rude customer service5 votes
  • Quality of furniture4 votes
  • Repair3 votes
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That is the funniest commercial. I'm shocked somebody put that much energy into writing the article! Add comment

  • 2 days ago
  • Furniture and Decor
  • Mentor, Ohio
  • Living Room Set
  • 13
  • REVIEW RATING 4/5

Recently I made the mistake of opening a new line of credit with Value City Furniture , purchased a sectional living room set and scheduled it for delivery the following Tuesday . The day prior to delivery they called and said it will be delayed a couple weeks till the end of the month , so I called customer service who suggested I settle for something else maybe ? Really , That's their answer ?... Read more

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  • Mar 24
  • Furniture and Decor
  • Richmond, Virginia
  • Sofa
  • 4
  • REVIEW RATING 4/5

I purchased a sofa set that had to replaced 3 times and come to find out its discontinued and has been recalled. I was told that I was going to get a voucher for a new set and every time I call somebody is going to call me back and they never do then management is so rude. And I purchased a warranty for all pieces, but yet I was told I do not have a warranty. Ok so what I pay for. I would never... Read more

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  • Mar 23
  • Furniture and Decor
  • Burlingame, California
  • Delivery Crew
  • 13
  • REVIEW RATING 4/5

I had a delivery of a furniture set from Value City Furniture on March 6th to my new house. I have a wood door with a glass front door. The delivery guys left a knife hooked between the upper border of the doors to keep it open (the glass door has an automatic closer so can stay opened and the wood door doesn't, they could have asked for help but didn't). This knife ended up causing the front... Read more

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They screwed up my delivery twice after waiting so long to begin with.. and then wanted to reschedule for a third delivery date.. The person at corporate was alot nicer but I was really disappointed at the service they provided. . All of my furniture came from them and I've never experienced this before... maybe I should go somewhere else that appreciate my money Add comment

  • Mar 20
  • Furniture and Decor
  • York, South Carolina
  • Desk
  • 12
  • REVIEW RATING 4/5

When the technician was here, he and I discussed the issue. The accident that caused these issues are not structural in nature. The cause of the damage was not due to a structural defect. The damages were due to an accidental fall onto the furniture and a puncture caused by and pen in the pocket of my son. Apparently you did not speak with the technician and I am requesting that you do. I... Read more

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  • Mar 13
  • Shopping
  • Oxon Hill, Maryland
  • Furniture
  • 18
  • REVIEW RATING 3/5

I have been a customer at the Waldorf, MD location for about 3 months now. They no longer have delivery trucks shipping from that store and they all come from New Carrollton for my side of town. Service is the worst and not reliable. The are not true to there shipment day or times. They don't call you and give an update when they need to contact and say your order won't be delivered. The whole... Read more

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Acceptance now payment plan for the three months they RIPP U OFF ... SCAM!!!! They are dishonest people and I will never do business with them again!!!! I'm going to tell everybody how greedy they are and don't work ethicly. Add comment

  • Mar 11
  • Furniture and Decor
  • Chicago, Illinois
  • Table Set
  • 20
  • REVIEW RATING 3/5

VCF are scam!!! Once sales rep. called police on my husband because of he parked by the store front just for picking up 2 chairs (for which he alredy paid), so it took really 2 minutes... Then on another day their manager tryed to sell me table set for price almost twise higher then sale price, trying make me look ***))) And at last when we came to actually buy something there and sales lady came... Read more

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  • Mar 08
  • Furniture and Decor
  • Youngstown, Ohio
  • Furniture
  • 27
  • REVIEW RATING 4/5

my 7 yr. warranty is not up and they still will not help me with my 4 yr old furniture that looks pathetic. the fabric bubbled up and tore off. it is very unsightly. the technician came out placed an order for repairs but uniters warranty said our warranty does not cover that type of damage.what good is buying a warranty that does not protect your purchase.i'm very frustrated with all the time,... Read more

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