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Value City Furniture

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215 complaints

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Value City is a wholly owned subsidiary of Retail Ventures. Value City was founded in 1917 by Ephraim Schottenstein who was a voyageur. The company is headquartered in Columbus, Ohio where the very first store was opened. Value City is a department store chain. The chain sells all the products at the prices, lower than those suggested by manufacturer. The company is affiliated with Value City Furniture that is the designer and manufacturer of home furnishings such as bedroom and dining room furniture, bed linen and related accessories, etc. Value City Furniture was founded in 1948 and bases its operations mainly on the East Coast.

Value City Furniture has hundreds of stores there.
Please try to contact Value City Furniture Customer Service directly prior to posting any complaints on this site.

Best Consumer Reports

Value City Furniture Complaints & Reviews

Value City Furniture Reviews

JackieJ
Value City Furniture - 3 months to receive a replaced armoire
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

Purchased a bedroom suite in January, 2012 and the drawers on the armoire did not open and close correctly so we contacted VCF service to come out and fix them. The repairman had ...

#315022
Apr 27, 2012
71

Russelfl...
Value City Furniture , Countryside Illinois, Delivery Mishap, No Help
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

My wife and I purchased a living room set from Value City (Countryside) and had it delivered two weeks ago. During the delivery, the movers knocked down a light fixture in our hall...

#313098
Apr 18, 2012
117

Nnkp
Value City Furniture - North Olmsted Ohio
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

We bought a new house and few months back we were shopping for new furnitures for our new house. We went to Value City in North Olmsted, OH to buy dinning table and the Bed in Janu...

#312504
Apr 16, 2012
109

Anonymous
Value City Furniture - Said furniture was in went to pick up furniture not there
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

Monday vcf called said furniture would be in on friday, went to pick up paid the balance went to dock they did not have the furniture. The lady at dock said they called several tim...

#310424
Apr 06, 2012
134

A hughey
Value City Furniture - Customer service stinks.
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

We purchased a couch and love seat in 2005 it was the wrong color and the padding in the arms wore out. I went to the store several time only to be told the warrainty I paid for di...

#308793
Mar 30, 2012
139

Anonymous
Value City Furniture - Biggest Rip Off! check with bbb.org first
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

We were ripped off. We signed the contract and paid in full for a set of power reclining sofas. A day later we were contacted by the sales person saying the price was only for manu...

#308783
Mar 30, 2012
206

Nickgargs
Value City Furniture - VALUE CITY TERRRRRRIBLE CUSTOMER SERVICE
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

ALL, I will be moving into a new house April 1st, and i have an entire house to furnish. I went into the store and found the perfect fluffy sectional that i had to ...

#307274
Mar 24, 2012
268

Nakcol24
Value City Furniture
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

I absolutely hate this company after the bad experience that my husband and I just had. I am going to tell everyone that I know to never purchase furniture from this company again...

#306657
Mar 21, 2012
252

JessieB
Value City Furniture warranty is a JOKE!
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

Whenever purchasing a sectional from Value City in 2009, a deciding factor was the warranty. The sales people will always tell you their furniture is the same quality as the more p...

#305294
Mar 16, 2012
363

Katie H
Value City Furniture - HORRIBLE CUSTOMER SERVICE
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

I bought furniture from here a few weeks ago for my new house which I love, but the customer service in White Marsh, Maryland is HORRIBLE. Will not buy from here ever again. I neve...

#303463
Mar 09, 2012
182

Anonymous
Value City Furniture - Horrible delivery, bad customer service, bedbugs in mattresses
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

Number 1. the delivery sucks. I had a time of 1pm-4pm. They arrived at 6pm. I called @4:15 to ask what happened and I was told that they are running late. At 5pm, they still weren&...

#303111
Mar 08, 2012
283

Qwpolokd...
Value City Furniture - Justice Queen sleeper couch-mattress..so crappy ..amazing they can sell it that way...
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

The Justice QUeen sleeper couch mattress....couch is good.But the mattress is the worse mattress that They could be ...you feel every piece of the metal...that isnt a mattress...co...

#303005
Mar 07, 2012
219

Danmarino
Value City Furniture - Value city warenty is a scam !!
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

In December my son tore his couch and he had purchase the fabric protection the guy came to the house and said he be back the following week to fix it well he happen to have a flat...

#302630
Mar 06, 2012
231

Alisa1964
Value City Furniture - VCF Warranty
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

We are having a problem with our couch pilling. VCF told us to call our warranty company. We had purchased fabric protection so we called. Warranty company told us that pilling ...

#301871
Mar 03, 2012
279

Alisa1964
Value City Furniture - 2nd cheap couch
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

We purchased a couchin January of 2011 that was not stucturally sound. After posting on this blog, VCF finally agreed to let us re-select a new couch. We paid more and upgraded t...

#301720
Mar 02, 2012
235

Anonymous
Value City Furniture - 2 couches were horribly made
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

Purchased a Broyhill couch at Value City Furn. which was so poorly constructed. Pillows were 2 inches apart on back of sofa which were att'd. & couldn't adjust. Ripples in ...

#297864
Feb 17, 2012
299

Littleti...
Value City Furniture - Valuecity has bad mattress and wont honor warranty
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

We bought a Simmons Beautyrest mattress from the Value city store at North lake in Chicago. The mattress started to sag within 1 year but we waited for a while before we reported i...

#296485
Feb 12, 2012
325

Ms green...
Value City Furniture - 9 years and still and pissed
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

I didn't have a computer in 2003, if i had , i would have uniformed anyone who would listen , do not shop vcf,i purchase a 3piece furniture set, it was call synergy, a few week lat...

#295733
Feb 09, 2012
332

Adrie82
Value City Furniture - Cheapiest and worst place to shop
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

I HATE VCF EVERYTIME I SHOP THERE I HAVE A PROBLEM EITHER WITH MANAGEMENT OR WITH PRODUCTS OR WITH DELIVERY, I BOUGHT A SLEEP BED IN OCT 2011 NOW THE BED IS FALLING OUT OF THE BOTT...

#295682
Feb 09, 2012
290

Sgt. RDeal
Value City Furniture - "Unprofessional,Cheap & Broken Merchandise"
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

Went to pick up my order from Value City yesterday. The floor model I purchadised was sold. Then the store Mgnt tried to pass of a damaged furnitue that was missing pieces. To add ...

#295159
Feb 07, 2012
376

Anonymous
Value City Furniture - Sold me a used mattress
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

It is not the mattress I purchased at VCF. Brad Yound sold us a new mattress with a ten year warranty. I received neither one. Day one , mattress was dirty with soil with an indent...

#294808
Feb 06, 2012
288

Anonymous
Value City Furniture - Got a Couch and Problems all the way!
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

We bought a couch last March, and since the summer been having problems with the right leg rest. The metal bar is worn! From who knows what, it should not be worn from norma...

#291962
Jan 25, 2012
377

Tammy se...
Value City Furniture - Bought furniture from value city had it delivered and they damaged my home and the sofa
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

Bought furniture several times from value city always had a couple problems along the way,but cant afford to go elseware,so upon delivery of the new sofa sleeper which i needed to ...

#290639
Jan 20, 2012
386

Frustrat...
Value City Furniture - ValueCityfurniture, takes your money and runs!
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

My Husband and I ordered a $2500 sectional from Value City Furniture in Lakewood back in 10/2011. We were informed that it would take 6-8 weeks to come in since it was a custom ord...

#289984
Jan 18, 2012
484

Anonymous
Value City Furniture - Vcf manager would replace damaged chairs 30 days old.
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

Vcf manager would not replace dinnette chairs that were assembled wrong according to vcf service rep. After waiting 30 day I ask for new chair and was told no.I was told it could t...

#289256
Jan 15, 2012
380

Anonymous
Value City Furniture - Cheap quality furniture
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

About 3 years ago we purchased a living room set. However we did not purchase the no worry service agreement (why would we need this the furniture is very high quality) on Friday 1...

#288284
Jan 11, 2012
471

Maddad777
Value City Furniture warranty=SCAM
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

Purchased dinette set and coffee tables set in Bayonne New Jersey. VCF rep talked me into an extended warranty on the furniture purchased. (Never purchase a warranty it is a scam i...

#287694
Jan 09, 2012
517

MotherTe...
Value City Furniture - Beware - Warranty is a SCAM
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

We went into the Columbus area VCF and purchased a couch and a loveseat. Within one month, the arms were shedding, piling .. a mess. We were talked into the extended warranty and...

#287430
Jan 08, 2012
452

Anonymous
Value City Furniture - Value City and their warranties- Yeah right!!!!!!!!!!
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

In October of 2009 we purchased a leather sofa and two recliner group. We also were sold on a Fabric Protection package for $99.99 and an extended warranty protection plan for $12...

#285997
Jan 03, 2012
478

Anonymous
Value City Furniture - HORRIBLE
5.0 4300 E. 5th Ave. ColumbusOH43219 1-888-428-8818 (TDD/TTY: 1-800-695-1788) http://www.vcf.com/webapp/wcs/stores/servlet/CustomerServiceView?storeId=10001&catalogId=10153&langI

My family and I purchased furniture from VCF for a house. Not only did they not provide us with all the furniture we had ordered upon pickup, but some of the furniture was damaged ...

#284871
Dec 29, 2011
367
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