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  • Customers like
    • Selection1
    • Sales manager1
    • Sales people1
  • Customers don't like
    • Rude customer service6
    • Quality of furniture5
    • Repair3

  • 6 hours ago
  • Furniture and Decor
  • Randallstown, Maryland
  • Futon Sofa
  • 2

I purchased a futon that was delivered to me twice damaged. Instead of delivering me a new futon the third time as requested, a person was sent to repair the futon. From my understanding; a new futon was to be delivered, instead a repairman was sent. I had cancelled a doctor's appointment waiting for the delivery. I did not accept the service - I did not pay full price for a damaged futon. No... Read more

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  • Jun 30
  • Furniture and Decor
  • Columbia, Maryland
  • Sectional Couch
  • 13
  • REVIEW RATING 4/5

I bought a sectional and signed the financial contract on may 19th. The couch was delivered june 3rd. The same couch was 200 dollars less in an ad on june 30th. When i called on june 30th and talked to a man named amir he said that i could not get the price adjustment because i signed the papers in may. I would like to return the couch. This type of customer service is unacceptable and i dont... Read more

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  • Jun 30
  • Furniture and Decor
  • Dayton, Ohio
  • Prism Chair And Ottoman
  • 9
  • REVIEW RATING 4/5

I am a very unhappy customer. My name is Sherry Jenkins. (937) 239-3451 I have purchased several products in the past from Value City and have been very satisfied with the quality of the furniture. On 1/23/2014, I purchased about $1, 536.28 worth of furniture. In February of 2014, I returned $600.00 of my purchase and purchased and additional $1,643.53 worth of furniture. I did not purchase the... Read more

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  • Jun 30
  • Furniture and Decor
  • Kalamazoo Township, Michigan
  • Couch
  • 13
  • REVIEW RATING 4/5

i would never recommend vcf to anyone the customer service is horrible all the way up to corporate.... i got my couch deliverdbin may of 2014 and it was delivered broken and 14 months later finally got answers lol normal wear and tear and my warranty doesnt cover it smh are you serious it was delivered brand new like that and 14 months of me calling acting like a crazy lady thats the answer i... Read more

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  • Jun 29
  • Furniture and Decor
  • Gilbert, West Virginia
  • Living Room Set
  • 5
  • REVIEW RATING 4/5

I bought what I was told was genuine leather and that it would not peel like my previous one. Here 11 months later and this one is peeling and even with the extended warranty we were told not covered. I am so upset and vow now to never buy another piece from this company. The store keeps blaming the extended warranty company and the warranty people blame the store. I am pissed because I was... Read more

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  • Jun 17
  • Furniture and Decor
  • Merrillville, Indiana
  • Leather Sectional
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

the sofa stuffing is flat and the color has fadded. i called them about 12 times. i finally call the store and asked for a manager they sent some out they took pictures and i haven't heard from them yet. the arm rest is shaking and the whole thing look worst then a set that i brought ten years ago from Macy's. wish i had of went back to Macy's and bought my set. it is like 4000 went to waste.... Read more

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  • Jun 05
  • Furniture and Decor
  • Mentor, Ohio
  • Staff
  • 30
  • REVIEW RATING 3/5

Just this past month I had a delivery from the mentor store and the guy that was the driver was very nice. His partner on the other hand smelt of alcohol and I was very afraid of having a drunk person in my home, he could of damaged my house. Then I go to the store to pick up something else I purchased and the same guy was in the pick up area. He smelt like alcohol again this time heavily when he... Read more

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  • Jun 05
  • Furniture and Decor
  • White Lake Township, Michigan
  • Couch
  • 14
  • REVIEW RATING 4/5

Value city furniture me and my hisband went up therein taylor mi location 4 times.The first time we went up therethey told us oh you need a co signer at all they never said to us the other options we get a cosigner and go back up there they said ph sorry not we.need.another cosigner really at this point trip 2. All we are trying to do is build upoir credit the ladies at the desk acted whatever... Read more

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  • May 15
  • Furniture and Decor
  • Oaklyn, New Jersey
  • Furniture
  • 1
  • 1
  • 60
  • REVIEW RATING 4/5

I have been harrassed everyday for five months.. Due to my lack of payment they call my phone several times a day, come to my door and sit there for almost a hour knocking and I live in a apartment.. I no longer have the furniture its old and broken I recieved it a while ago.. And haven't been able to make payments.. They have told my friends at work to have me call them as well as knocking on my... Read more

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  • May 14
  • Furniture and Decor
  • Chicago, Illinois
  • Loveseat
  • 38
  • REVIEW RATING 4/5

I purchased furniture in February 2015 and I was suppose to receive it in 2 weeks, and I rreceived it 5 weeks later, and when I did receive it the deliveriey guys ripped one of the pillows, so I ordered a love seat n it took 3weeks to receive it, and when I received it the seat pillows did not sit the same, so it took 2 weeks for someone to come out and look at it,no one called me to say what... Read more

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