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I purchased a mechanical couch "pulsar" and a beauty rest silver full sized gulf shores matress. I paid for both items in full. At the checkout area they screwed up my order a couple of times with wrong pricing, not adding warranties, and forgetting what sized bed I...
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Anonymous
anonymous

I am the one who just wrote the above post. After confronting the manager of that shift on July 17 2017, he told me to f@#$ off and told me he would call the cops to throw me ...

1.8
I liked
  • Sales rep
  • Sales reps did lie to me
  • Selection
I didn't like
  • Customer abuse
  • Delivery service was a nightmare
  • Useless warranty
#1075856
Reply to reviews
This company does not care about customer satisfaction. They will say anything to make a sale. I purchased a bed and futon on a friday. They said they would deliver the futon on the following tuesday, but it would take another 3 weeks to deliver the bed. I explained...
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1.0
#1073469
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3 delivery attempts and now say it will be another week. At this point i just want my money back. Originally on a futon purchase that caved in after 5 months I bought the warranty that I was talked into with a lie. Totaly taken advantage of!! I originally bought an...
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1.0
Product
#1070283
Reply to reviews

Value City Furniture - Waiting in line for 30 minutes

Value City Furniture
#1040931
1.0
The name is Craig Lee just entered the White Marsh store on April 29th roughly about 7:05 it took 29 minutes for sales associate to recognize me no one greeted me on my entrance and a manager that to other people go in front of me that was doing a purchase I would just making a payment on an account you may reach me back at 443-829-5462
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Value City Furniture Sofa Review

Value City Furniture
#1016156
1.5
I purchased 2beds which have been thrown away. And a six piece sectional couch, which they have replaced three times, i have had this one six months now.there are three average adults in our house. You cant seat on the furniture without hitting the floor.
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Short Review on February 23, 2017

Value City Furniture
#1012655
1.5
I was told i would get my *** back today so i took off work now it next week...
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Value City Furniture Delivery Service Review

Value City Furniture
#1007934
1.0
Value City at Sandhill are very rude and unhelpful. Also your furniture is never delivered on the date they promise when you purchase. I will never shop there again and if the rest of my furniture does'nt come tomorrow I will cancel my order.
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Value City Furniture - Where is my furniture?
Value City Furniture - Where is my furniture?
Value City Furniture - Where is my furniture?
Value City Furniture - Where is my furniture?
Value City Furniture - Where is my furniture?
I purchased a storage bed & chest 4/12/17. Cost $1120. Was told bed would come 5/19 & chest on 6/13. I asked that both come on 6/13. Because I would be out of town on 5/19. The salesman said no problem. I received a call on 6/9, from delivery people, that I will only...
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1.6
Product
I liked
  • Showroom display
I didn't like
  • Delivery scheduling
#1063326
Reply to reviews
Bought a patio set from their on line sales. The sale was confirmed, credit card charged, delivary date given, and tracking number given. THEN, they call me and tell me the set actually cost a lot more and if I don't pay the higher price they will cancel the order! I...
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Anonymous
Anonymous

DO NOT BUY FROM TIS COMPANY!!! I puchased the same set on their on line store! It was a nightmare! Arguing on the phone! They cancelled my order also! I was NOT going...

Anonymous
Anonymous

Total SCAM RIP OFF!!! Cancelled my order ALSO! They wanted $2,000.00 more. Honor your sales and prices for Gods sake! How is that possible for a store to do that! It ...

1.0
Amherst, New York
I didn't like
  • Customer abuse
#1059152
Reply to reviews
I like the furniture at Value City but there is no customer service for example when its time to have the furniture delivered they cannot give you any type of time window to work with so basically you have to take the day off work to wait for a furniture delivery which...
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I liked
  • Showroom display
  • Sales rep
  • Selection
I didn't like
  • Delivery policy
#1057805
Reply to reviews
I bought two recliners off of value city furniture in Evansville Indiana about a year or two ago and now the material is coming off makes the recliners look very bad and I've had to repair one of the recliners myself and the other one is in need of repair now to I...
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Product
#1056162
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On June 6 at 4: 30 pm I re entered your Newport News location. I went to the customer sevice counter and waited fir someone who could answer my question. At this time of day there are usually two or more people to assist, but today there was one. The onter two...
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3.4
#1055918
Reply to reviews
Called about cancelling a layaway. Customer srvs say that I can have a cash refund. Once I got there the manager says that I could only have a check or it has to go back on my debit card. That's not what the policy says. Anything under 250 has to be sent by check. My...
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offconsumerpissed
off***sumer***ed

These organizations are obviously trying to stop these "refunds" from occurring every day. Sure, maybe you are one of the very few that are legitimately trying to get a refund...

1.0
#1051158
Reply to reviews
My husband and I have been looking for sofas for our family room for awhile,after doing research on line at all available we decided on a custom sofa available for immediate delivery from the warehouse. We visited the store on East Main St. in Reynoldsburg Oh. Talked...
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#1050807
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