filters
state:
Show
city:
Show
category:
Show
product:
Show
I ordered their Kohler custom furniture 67 inch(loveseat) couch and 79 in couch 10/1/16 in store with financing. Sales rep and paperwork stated both will be delivered around 11/10/16. 11/12/16 67 inch was delivered. As of today I still don't have my 79 inch couch. But...
Read more
I liked
  • 67 inch couch i did receive on time
  • Sales rep
I didn't like
  • No one acted like they even cared
#986987
Reply to reviews
I have the worse experience in the store . The customer server are rude and dont answer my question . I purchased a sofa in December 13 and I was suppose to get it the 30 . I call the store and they told that the delivery guy was supposed to be home from 10 to 2pm . I...
Read more
1.0
#982903
Reply to reviews
I bought 2 identical sofas because of a huge great room. Was told they were leather; and I know the difference in leather. Start peeling real bad, had warranty that was not honored. Told me happened because body oils from setting on them, I thought that's what sofas...
Read more
Product
#978974
Reply to reviews

Value City Furniture Customer Care Review

Value City Furniture
#863274
I don't recommend it at all They have the worst customer service ever My bed frame needed 3 sessions in almost 1 month to be settled They keep sending you wrong items & make returning them very complicated
Comment
Show

Value City Furniture Sofa Review

Value City Furniture
#850507
Don't buy the bonded leather sectional at value city. It's a waste of money, it peels and tears. Mine only lasted 2 years and I barely sit on it
Comment
Show

Delivery Service Review

Value City Furniture
#844863
1.8
Details
Very unsatisfied was mislead about a package deal delivery was made n didnt get what i ordered
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Value City Furniture Customer Care Review

Value City Furniture
#842724
1.2
Details
This is the worst place to buy your furniture from i have been waiting since February to have my repairs done on my merchandise and still nothing and i paid for a five year warranty and for what
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I was supposed to get my bed on 11/30/2016 still do not have it. From value city on the Carlisle pike. Stote # 092. Very frustrated i need to get ahold of coorpate. my # is 717-582-1825.
Read more
user19376734
user19376734

They have terrible customer service and I will never return to the store 092 on the Carlisle pike Mechanicsburg again. waiting for 3 months is out of control. I have serious m...

#977831
Reply to reviews
We shop at the Lakewood NJ store. We've bought 2 bedroom sets, a mattress, kitchen table & a living room set which included 2 full size custom sofas, a coffee table with glass top & 2 matching end tables & an long entertainment cabinet with 2 door compartments....
Read more
2.2
Product
#975860
Reply to reviews
call the warranty company,( Pure Promise). Gave me a number to a services tech, took 5 days, they came out took pic, told me to call the warranty company in 5 days for the update, called the warranty company, they told me they would get a hold of me in 10 day and then...
Read more
#973801
Reply to reviews
I'm writing this letter to inform you of the many inconveniences that I have been experiencing. I bought bedroom furniture and living room furniture at your store in Calumet City. The delivery date was changed three times, in the process I had to *** work twice. One...
Read more
4.1
I liked
  • Love adam defarno
I didn't like
  • Delivery service was a nightmare
#968834
Reply to reviews
In November 2015, I went to Value City with the hopes of purchasing a new living and dining set, I had to throw away my old furniture because it was a bit worn out, my mom was coming to stay at my house after emergency brain surgery, and I needed her to be comfortable....
Read more
1.5
#961472
Reply to reviews
I bought a King size value city mattress 8 months ago. After about 4 months I noticed that it is sagging in the middle, especially when my SO is in bed. Now my back hurts a lot. I don't even look forward to going to bed anymore. I have to put a pillow in front or...
Read more
4.6
Product
I liked
  • Delivery service was a nightmare
I didn't like
  • Quality of product
#947184
Reply to reviews
I ordered my couch online and the delivery date was scheduled and confirmed, but then no one would show up or call to tell me that the delivery had been delayed. This has happened FIVE TIMES (5 weeks)! I have called customer service and even they don't know what's...
Read more
Kira2016
Kira2016

I'm really going through it with Value City as well, I think it's about time for a class action lawsuit, are you interested? Here's my story:In November 2015, I went to Value...

#946980
Reply to reviews