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I purchased a leather couch in 2015 and the sales lady told me if I purchased the insurance for the couch any damage my dogs did would be covered. My couch was not covered after my dog ate the back cushions. I was gone and my son was watching & feeding them and...
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Value City Furniture - Misrepresented Merchandise
Value City Furniture - Misrepresented Merchandise
Value City Furniture - Misrepresented Merchandise
Value City Furniture - Misrepresented Merchandise
Value City Furniture - Misrepresented Merchandise
We purchased what was represented as the best sofa/chair in the store by the Assistant Store Manager at that time. We took out the extended warranty that was offered. We inquired about the material which was represented as leather. We asked how would it wear? Would the...
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Anonymous
Anonymous

Please contact the store to get a replacement if the warranty company won't honor a claim. I assure you, Value City wants to keep you as a customer and will take care of you. ...

1.5
Product
#915578
Reply to reviews
No help no warranty. Be cause of slight damage voids out any consideration
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Anonymous
no help for me

Thanks for letting me vent about value city Dearborn Michigan my complaint was explain away. The 2 mattresses i purchasr in March 2016 should no way be buckling,Value City Fur...

Value City Furniture Customer Care Review

Value City Furniture
#863274
I don't recommend it at all They have the worst customer service ever My bed frame needed 3 sessions in almost 1 month to be settled They keep sending you wrong items & make returning them very complicated
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Value City Furniture Sofa Review

Value City Furniture
#850507
Don't buy the bonded leather sectional at value city. It's a waste of money, it peels and tears. Mine only lasted 2 years and I barely sit on it
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Delivery Service Review

Value City Furniture
#844863
1.8
Very unsatisfied was mislead about a package deal delivery was made n didnt get what i ordered
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Value City Furniture Customer Care Review

Value City Furniture
#842724
1.2
This is the worst place to buy your furniture from i have been waiting since February to have my repairs done on my merchandise and still nothing and i paid for a five year warranty and for what
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Value city furniture wasted my day off. I selected a bed and nightstand and they then informed me it was already sold, sorry! My salesmen did his best but another sales-person didn't bother to tag it. Manager made no effort to offer me a deal on another one. Just sorry...
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i have very bad experience with tchem.they had delivery on my street and damaged my car very bad.Truck driver without driver licence .they said was fine becouse truck drivers had a lot tickets. He hit my car and run - this is crime.I did claim but driver never picks up...
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I bought two couches, and a mattress, box set. Was told that it will arrive Wednesday. Waited on that day, moved all furniture. Gave it away, removed my old mattress. Nothing came that day, no call from the company. I called them, they tell me it was pushed until...
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1.7
I liked
  • Delivery men were nice that is about it
I didn't like
  • Missing items
  • Customer service
  • Staff
#904196
Reply to reviews
A few weeks ago I purchased 2 beds from Value City in St. Peters, MO. Upone the 2 men that delivered my furniture leaving my home it was discovered that my hrandfathers ring amd my sons watch were stolen (making their value a felony). I contacted the police and filed a...
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Matttess (2) buckling purchase in March 2016
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Anonymous
Anonymous

I made the call ,service rep came out Friday 26th ,went to show him how it buckles told me don't sit on it memory foam takes two hours to go down,thing is it's not that kind h...

3.4
Product
#900301
Reply to reviews
We purchased a bedroom set from VCF in Tri-County in 2011! The be set had inlay frosted pane insert at the top of the nightstand, headboard and night stand. I realize the furniture is out of warranty, as the purchase was made five years ago! However, my concern was can...
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They are lier. They do not deliver on delivery dates and the customer service is the worst. They needed to be sued for not keeping their promise. I ordered around 2500$ worth thing from them and they wrote on my receipt about the delivery date and yet did not deliver...
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I didn't like
  • Delivery service was a nightmare
  • Not profesional manager
  • Quality of furniture and repair
#897656
Reply to reviews