Value City Furniture
Reviews and Complaints
Value city credit card
Preferred solution: Deliver product or service ordered
User's recommendation: Not recommended
Delivery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Plainfield, IllinoisProtection plan
Preferred solution: Let the company propose a solution
My couch
Preferred solution: Full refund
Not satisfied with customer service
I purchased a dining set on October 15, 2019 and it was delivered to my home sometime in November. I live alone and the chairs have been sat on maybe 15 times since I have had them in my home.
Yesterday (March 8, 2020) one of the rungs on a chair cracked in half after I just rested my foot on it. The furniture is not even 6 months old and not paid off yet, but VCF said they will fix the it and not replace the entire chair, which is what I wanted --- a new chair! Plus they said since I picked up the furniture, which I did not, that I needed to bring it back to their Robinson Township location. I explained to the woman on the phone as soon as it happened, what had happened and that I wanted a new chair, not a "fixed" chair.
She said it's not their policy to replace it if it could be fixed. Where are the days that the customer is right! I should be able to get a totally new chair at this point.
Also, when inquiring as to when and how I will get this chair back, they told me I would have to pick it up even though it was a delivery order originally, and if I wanted them to deliver it, then it would not be for 2-3 weeks. As you might have guessed by now, I AM NOT A HAPPY CUSTOMER!
Preferred solution: Let the company propose a solution
User's recommendation: bUYER BEWARE!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Greece, New YorkChecking on a scheduled delivery!!
- Very nice looking furniture
- Sales representative
- Manager chris
- Lie about the pure promise warranty
Preferred solution: Deliver product or service ordered
User's recommendation: Record employees for proof of what they tell you!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged product
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Silver Spring, PennsylvaniaDelivery
Preferred solution: Deliver product or service ordered
WHEN WILLMY SOPA ARRIVE
Preferred solution: Deliver product or service ordered
Never again
Broken Bed
Preferred solution: Let the company propose a solution
Broken Bed
Ordering
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Westland, MichiganRefund
Preferred solution: Full refund
Delivery
User's recommendation: Our salesman was great. No problem with him.
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I've been waiting a month for a living room set and a bed for my daughter fir a month.