Value City Furniture
Reviews and Complaints
Do t shop here
Warranty information
Preferred solution: Warranty
Horrible Customer Service! Do Not Shop at this Store.
My wife and I responded to The Value City Tri-County Store. 94 W.
Kemper Rd. Springdale OH. 45246. Prior to thanksgiving this year 2019.
To purchase a kitchen table that was promised to be delivered by Thanksgiving. We received 5 chairs instead of 6 and NO table. When we called to complain reference this matter we were met with an array of excuses. We had to return the chairs ourselves and we’re met with opposition and hostility when asked what could be done about this ridiculous situation that was totally Value city furniture fault.
Lisa Usnuek advised us a 20% off on another item in the store and advised to check with the Manager Chris and Marco. To our surprise they were giving us a Black Friday deal with nothing extra the same deal every one else was getting. They had no sympathy due to there unprofessional delivery process that we had to cancel thanksgiving at our New Home. Lisa Usnuek hung up the phone on my wife and I when we questioned there system and customer service.
My wife and I believe that Since Lisa Usnuek gets paid primarily on commission that she made our order with false pretenses knowing the table would not be there. The only thing extra my wife and I were asking for was free delivery on a sectional that values over $4,000.00. They continued to say we can only offer 20% but that’s what everyone else was receiving. Marco and Chris never called back regarding this matter when we have spent thousands of dollars at Value City Furniture.
My wife and I had a similar issue at Ashley Furniture however they handled the situation with care and patience and truly showed love during a season of giving. Value City has lost our business and i can’t help to wonder if it’s because we’re an African American Couple.??
“SAD” Lisa Usnuek, Marco and Chris should be terminated as as a reflection of Value City code of Ethics, and under go a training of implicit bias, unless value city concurs with this behavior. And as a first responder who understands customer service this was by far MY WORST EXPERIENCE TO DATE!!!
- East gate store better
- Will never be back
- Everything else about my experience
Preferred solution: selection of furniture at no cost. In Store Credit
Dont buy anything there. Not a Value
My deliver
Do not buy from Value City Furniture. It is no value. Just disappointments and a hassle
On going customer service issue
- Service from company has been horrible
Preferred solution: Deliver product or service ordered
Ripped seams in leather sectional
- Friendly sales staff
- Large selection to choose from
- Pure promise warranty
- Lie about the pure promise warranty
- Staff tells you what you want to hear to make a sale
Preferred solution: Repair the defect
Given wrong furniture and no customer service was provided
- Sale rep was great
- Total disregard for customer after the sale
Preferred solution: Price reduction
Collapse bed sofa purchased 3 months ago
- Dishonest and untrustworthy
Preferred solution: Full refund
Be careful about the sales rep. Wendy and what you sign and corporate Lial
Preferred solution: Better training
Expect delays
Fraud
Question about refund
- Delivery people were wonderful
- Very bad and defective quality and regret to buy from this store
Preferred solution: Full refund
Warranty is useless
- Showroom display
- Very nice looking furniture
- Being lied to about the warranty
- Paid 130 for the warranty salesman sd will cover everything
- Very bad and defective quality and regret to buy from this store
Preferred solution: Let the company propose a solution
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you can sue them in small claims court for a maximum of $5000. By suing it affects the business credit rating with dunn and bradstreet