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First of all, I am not "Wowed" with Value City Furniture. The family room set I ordered (the sofa, loveseat chair and ottoman) all had 4 different availability dates. That alone is frustrating. I ordered the complete set on May 28, 2008...I am still waiting...
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#124403
Reply to reviews
At value city furniture if you work there be prepared to be treated like ***!! They treat their employees so terrible thats why their employees are treating their customers so badly! maybe if valuecity furniture realized they need to treat people better then they would...
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Anonymous
kicken

I agree. They\'re self and money oriented, not people oriented.

value city furniture fredericksburg, va customer service is terrible. manager snatched receipt from my hand, argued with me, and allowed his warehouse worker to be very rude me. store sold me a mattress set, but never mentioned anything about return or refund policy...
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Anonymous
Value City Furniture is a piec

JcPenney, Sears, Ikea, Mattress Giant, Macy\'s, Sleepy\'s. All places that allow you to exchange a mattress. I myself bought a mattress that was a lot firmer than the one in...

Anonymous
Cindy

I completely agree with Karen! Why would they take back a mattress that had the plastic removed? The store would lose money because obviously they couldnt sell that mattress a...

Bought a dinning table and chairs. It is a round top table every where they glued the woood to make the top round is coming apart. Called them said they had to send a service tech out. Service said they would replace it. Now I find out the store that I bought it from...
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Anonymous
jim

yeah just wondering what the name of the dinette you bought was and what you paid for it you know you get what you paid for

I purchased a living room outfit from Value City Furniture in Flint Michigan. It had a year warranty. We received our furniture in a timely manner BUT, one month of having this furniture. The Pillows of the couch and loveseat frayed and were going flat. (this is the...
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VCF/ASF customer service
VCF/ASF customer service

I am writing from the corporate headquarters of Value City Furniture. We never want to hear that a customer has not had a good experience with one of our stores; but, if we d...

Anonymous
Carolyn

I recently had the same experience at value city in flint michigan. I purchased a sofa for $799.00 and the seat cushions went flat after less than 90 days. It took another 3...

I purchased a full size bed for my daughter 11 months ago, the bed split in half, while she was asleep. VCF sent a techincian out, he took pictures. A women called from the store stating the bed was not split do to a manfactures defect. So they would not be replacing...
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OK folks, I made my argument back in Feb. I have followed up with Value City, "local retail outlet where I bought my furniture." I finally spoke with Mr. Smith "manager" and he and I waded through the calls, complaints, lack of customer service and...
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We ordered out furniture 1 week and 1 day ago. It was to be delivered today 3/26/08. We paid the 99 dollar delivery fee when we bought our 3 piece furniture set. There was nothing said about ANY delivery stipulation at all. Got a call in the am telling me the delivery...
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Anonymous
Jason Plebanski (concern custo

I\'am disgusted with value city furniture. This is my second time buying a couch from them & it had flaws in each i bought. Then you get the round around they sent some servic...

Anonymous
ambster

I agree with Niki. For paying $99 dollar delivery fee should include everything. Regardless of what floor or how many flights of step these delivery people have to hike, they ...

I purchased a couch, loveseat and ottoman from Value City in Novi, MI. After 4 months my son sat on the couch and it broke it took them a month to send someone to look at it. They took it to fix it another month later. The love seat broke and the cushions on all...
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Anonymous
Barb

Bought a leather sofa and love seat the sofa is at VC getting fixed after 9 months it\'s sagging to the floor in the middle. Still haven\'t gotten it back. I filed a compla...

Anonymous
j weber

vcf sells ***. Pure and simple. They treat their people like ***, too. I wouldn\'t pi s s on jay schottenstein if he was on fire in my front yard. True.

please please do not shop here they are horrible,i have had delivery of three dining room table all damanged still waiting do not spend your money here run!!!!!!!!!! horrible!!!!!!!!!!!!!!!!!!!!!!service is horrible no satisfaction at all they donot care i have never...
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Anonymous
me

So what exactly happened here?