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I bought 2 identical sofas because of a huge great room. Was told they were leather; and I know the difference in leather. Start peeling real bad, had warranty that was not honored. Told me happened because body oils from setting on them, I thought that's what sofas...
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#978974
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I was supposed to get my bed on 11/30/2016 still do not have it. From value city on the Carlisle pike. Stote # 092. Very frustrated i need to get ahold of coorpate. my # is 717-582-1825.
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user19376734
user19376734

They have terrible customer service and I will never return to the store 092 on the Carlisle pike Mechanicsburg again. waiting for 3 months is out of control. I have serious m...

#977831
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We shop at the Lakewood NJ store. We've bought 2 bedroom sets, a mattress, kitchen table & a living room set which included 2 full size custom sofas, a coffee table with glass top & 2 matching end tables & an long entertainment cabinet with 2 door compartments....
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2.2
Product
#975860
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Sofa Review

Value City Furniture
#833481
1.9
Details
Terrible, Terrible, Terrible, service! I will NEVER spend MY money here again. I've had my sofa replaced three times because it falls apart. The last time I asked for my money back and I was told no. I can only have my sofa fixed. It's unrepairable and I spent over $800.00 on it.
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Furniture Review

Value City Furniture
#821016
1.0
Details
False advertising. I ordered a lot of furniture. It said 3 weeks till delivery I was ok with the long 3 weeks just before a special event. Then they call and say order is on back order and it will be 3 more weeks. Wow over 1 month for furniture. Would have never purchased if I knew I would not have furniture for the event like it said online. Awful company
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Value City Furniture Furniture Set Review

Value City Furniture
#806892
1.0
Details
Value city on eastern Ave workers need to be retrained. They delivered the wrong bedroom set to us twice. They have a nasty attitude up there. I am very disappointed
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Value City Furniture Sofa Review

Value City Furniture
#786376
Hey ppl dont waste ur money buy sofa whith this valie city furniture i but set sofa first miss parts realy bad Quality merchadise and i reselect those coming whith damage on the side i send back i ask for my money back i ending paying for the deliver cuz the bad merchadise i waste momey and time dont buy staff from this ppl if dont wanna headache date 01-12-15
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call the warranty company,( Pure Promise). Gave me a number to a services tech, took 5 days, they came out took pic, told me to call the warranty company in 5 days for the update, called the warranty company, they told me they would get a hold of me in 10 day and then...
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#973801
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I'm writing this letter to inform you of the many inconveniences that I have been experiencing. I bought bedroom furniture and living room furniture at your store in Calumet City. The delivery date was changed three times, in the process I had to *** work twice. One...
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4.1
I liked
  • Love adam defarno
I didn't like
  • Delivery service was a nightmare
#968834
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In November 2015, I went to Value City with the hopes of purchasing a new living and dining set, I had to throw away my old furniture because it was a bit worn out, my mom was coming to stay at my house after emergency brain surgery, and I needed her to be comfortable....
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1.5
#961472
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I bought a King size value city mattress 8 months ago. After about 4 months I noticed that it is sagging in the middle, especially when my SO is in bed. Now my back hurts a lot. I don't even look forward to going to bed anymore. I have to put a pillow in front or...
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4.6
Product
I liked
  • Delivery service was a nightmare
I didn't like
  • Quality of product
#947184
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I ordered my couch online and the delivery date was scheduled and confirmed, but then no one would show up or call to tell me that the delivery had been delayed. This has happened FIVE TIMES (5 weeks)! I have called customer service and even they don't know what's...
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Kira2016
Kira2016

I'm really going through it with Value City as well, I think it's about time for a class action lawsuit, are you interested? Here's my story:In November 2015, I went to Value...

#946980
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Extremely bad customer service. Purchased 4 power recliners from Mentor store in August 2016 and after two months the power mechanism broke down. Because I had purchased the warranty with them, they agreed to replace the recliner, but two days later received call that...
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Anonymous
Anonymous

I am having a similar experience here in Pittsburgh. They picked my damaged furniture , now they have my furniture and my money. I am having one *** of a time getting a strai...

Kira2016
Kira2016

I've never witnessed a business so money hungry in my life, they will do whatever it takes to make a sale...I've gone through *** with them for an entire year. I think it's ...

3.7
I didn't like
  • Rude customer service
#944342
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We bought a couch and love seat, the wait for the one we wanted was going to be long. We decided to get the floor model. Big mistake, I find springs falling out of the bottom of our recliner ends. I hear noises of something breaking when we are sitting on it...
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1.0
Product
I didn't like
  • Quality of furniture
#933710
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