Value City Furniture
Reviews and Complaints
Harrased over left tools
Preferred solution: Let the company propose a solution
About furniture not f n happy
- Terrible service
- Will never go back
Preferred solution: Price reduction
Customer service performance
- At this time no pros
- Service from company has been horrible
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Detroit, MichiganMilitary discount
HORRIBLE COMPANY
KING CROOKS!!!!!!!!!!!!!!
I purchased the following:6PC QN PLATFORM BRS-CASCADE
1 $1,403.47; QN SET-JUSTINE PLUSH 1 $497.12 Feb 15, 2016, 2:47 PM. I paid the following for the above mentioned furniture:
Merchandise Total... $ 1,900.59
Pure Promise Protection... $ 0.00
Delivery / Pickup Fees... $ 129.99
Charges & Fees... $ 0.00
Taxes... $ 185.31
Your Price Quote... $ 2,215.89
After 2 1/2 years of use the dresser draws do not stay closed--they open by themselves, and the mattress has a sink-hole. I contacted VCF to ask if someone could come-out and service my furniture. I spoke to one of the Store Managers and shared with her that the dresser draws on my dresser will not stay closed and that my mattress has a sink-hole. She scheduled a technician to come-out to address the issue. I gave her my new address and phone number and she did not write it down. I waited during the few days that they call before the date they are to come out and service the furniture and I did not receive a call. I called the Monday afternoon I got-off work, to ask what time will the technician come-out to service my furniture, they said they called the number attached to the furniture. I said that I have a new number and that I gave that new number and my new address to the Store Manager. The lady I spoke to said we can reschedule a technician to come-out to service your furniture, I said okay. I shared with the Lady who offered to reschedule that the dresser draws on my dresser that the draws do not stay closed and the mattress has a sink-hole. She asked me when did I purchase the above mentioned furniture and I told her February 2016. She shared with me that the dresser cannot be serviced because the warranty date has expired; however, they can service the mattress. She stated that the mattress must be clean with not visible stains. I said why did the Store Manager say it can be serviced and it cannot? She said she is new. My statement to her about the Store Manager was she need to sit down and learn VCF's policies before telling customers what will and will not happen as it relates to their warranty. The Technician arrived as scheduled and I asked him to cover his shoes with shoe-covers I have to provide, he said he did not cover his feet. i asked is that a VCF policy he said it is an OSHA policy. I did not believe him; however, I waited until he left to research it and I discovered that he lied. I contacted VCF's 1-800 number to file a complaint. The Lady who took my complaint said she will investigate it and call me back. She never called back. A representative from VCF call to alert me that I was approved to select another mattress and that I had 30 days from the time she called to do so. I called the VCF location I purchased the mattress from and requested a a date for the mattress to be delivered. She said they do not sell that mattress anymore and that I could select a new one. Based on Simmons warranty if the Simmons dealer do not sell the mattress purchased anymore, a customer can select another model of comparable quality and value. VCF said I was approved for a 340+ give-or-take a dollar credit to select another mattress. I said to them that is not Simmons warranty policy, they said it is there policy. I could select another comparable; however, if that model is cost more that the value-credit I have I have to pay the difference. In a nut-shell, I contacted Simmons and shared with them what happened and they agreed with me that VCF cannot do that and that they are suppose to adhere to Simmons warranty. To mention one more thing, the Customer Service Representative I spoke to at the 1-800 number was just as STUPID as the other reps. I have to mention, this she said is a raised-voice that Simmons cannot tell them what to do; she said we brought those mattresses and we can do with them what we want to do. That is when I said I am parting ways with VCF and you'll will never get another dime from me. She said thank-you for your business. VCF furniture is a CROOK!!! They sell furniture that breaks down after a year of gentle use and they tell the customer one thing about warranties and even provide it in writing and do something completely different. My bedroom set still looks new; however, the dresser draws are not functioning properly. A fairly new mattress has a sink-hole. VCF does not stand behind there furniture. I paid hard-earned cash money for the above mentioned furniture items, and now I have to purchase them all over again. However, it is by the Grace of Lord God, i have the money to do so. As a result, anyone reading this should not purchase from them, you will gravely regret it.
- Incompetent employees
- Being lied to about the warranty
- Customer service
Preferred solution: Full refund
Horrible Customer Service
Preferred solution: Let the company propose a solution
On Memorial day I stated to a manager exactly what I expected
Unsatisfactory
Not being waited on or greeted
Delivery issues and damaged merchandise
Preferred solution: Talk to company
Delivery issues
DELIVERY PROMISE TIME
Very poor customer service
- Way they lied to us
- Overall experience
Preferred solution: Full refund
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