Jan Wbs

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Verified Reviewer
| map-marker Jackson, Ohio

Unfortunately I have to leave 1 star

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Purchased 2 dressers in august of 2021 paid cash.

I purchased them both from clearance, one of the dressers had 3 bad drawer rollers. The sales guy Steve stated that if I wanted the dresser and I was paying cash that h could order the rollers and a big deal as long as the furniture was not discontinued..they ordered them and said it would take 4-6 weeks.

Called and called and called..said move time another 2 weeks another 2 eels etc.. called corporate twice..they said they would take care of it.that was 3 months ago.. and 1 year later since my purchase..still not able to open 3 out of the 5 drawers..POOR costumer services both store and corporatewill never buy any furniture related to value city furniture..

and I will keep directing family and friends away from your storesglad you got your money and I received furniture I cant use. Thieves.

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Loss:
$500
Pros:
  • Used to be a respectful and honest store
  • Used to be respectful and honest store

Preferred solution: Apology

User's recommendation: Do not purchase anything from VCF- stands for very *** furniture

Joseph T Hnf

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Verified Reviewer
| map-marker Columbia, South Carolina

Terrible service no leadership

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Updated by user Sep 08, 2022

unhappy

Original review Sep 08, 2022
I had multiple items i purchased either be delayed by months or cancelled had to get a refund for almost everything my sectional is broke its been 2 months since someone has came out and fixed it and its supposed to be brand new this place is the worse I've ever dealt with in my complete 43 years on this earth
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Loss:
$1000

Preferred solution: loss of time and emotional damage funds

User's recommendation: do not purchase anything from these stores

Anonymous
map-marker Indianapolis, Indiana

Delivery dispute

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I placed my order on 10/7/2022 after not getting updates for 2 weeks I then called to find out about a delay until 11/19/2022. The customer service agent was an *** Definitely will not to business with this company again.
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User's recommendation: Please check reviews before go further.

Francesca G Foc

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Verified Buyer
|

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Verified Reviewer
| map-marker Detroit, Michigan

Repair recliner on couch

Value City Furniture - Repair recliner on couch
Value City Furniture - Repair recliner on couch - Image 2
Value City Furniture - Repair recliner on couch - Image 3
It simply stopped working, maybe off the track?when you push button to recline makes a grinding noise & must do manually. A big piece of steel is sticking out in back of couch
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Pros:
  • Furniture has nice quality
  • Showroom display
  • Nice looking furniture
Cons:
  • Customer service terrible
  • Quality of the furniture

Preferred solution: Recliner fixed orcreplaced

User's recommendation: Buy insurance

Heyward Ola

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Verified Reviewer
| map-marker Charlotte, North Carolina

A large Hole scuffs and carving on my wall from the delivery guys in my brand new house. Three pillows are missing and the legs are damaged.

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Original review Mar 10, 2022

I would never purchase anything from value city again. You get what you pay for, like on a value meal at McDonald's.

Value City Furniture delivery personnel was very rude to me, they put a big hole in my wall and scratches all on my wall and did not want to proceed with the delivery of my furniture on March 1, After I brought the hole to their attention tWhen I finally did get the furniture delivered for the second time around on March 9th at 9:46 at night, I got another bad carving damage on my wall and the furniture legs are damaged, and I'm missing two back cushions and a pillow. VCF has not done anything to try to compensate me for the inconvenience and me taking off work for the second time. I filed a claim for the first hole in the wall damage-and now I got more damage to my walls. I'm waiting to see what the outcome is for my claim for my walls.

Not only that, but I have a brand-new home and this is what I have been living with since March 1, 2022, from the first delivery and then the second delivery I got another damage to my wall on March 9. The furniture has a terrible smell like it has been sitting in the truck the whole time for 9 days waiting for re-delivery. This entire experience has been a disaster for me, and I have to live and look at my brand-new house with holes in the wall and have furniture that's damaged with a smell and not all the pieces for it, but VCF got my money and this is what I got. Basically, I just paid $1,250 dollars to have VCF to send someone to come and damage my house and bring me some damage furniture with missing pieces to it.

I will never purchase anything from VFC again. I am just done with them period!

Please beware of their delivery service. You get what you pay for like a VALUE MEAL at VCF!

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Loss:
$600
Pros:
  • At this time no pros
Cons:
  • Very bad terrible experience

User's recommendation: Beware of delivery service for VCF

Anonymous
map-marker Toledo, Ohio

See if a product is still available

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Product is no longer made. I was looking to find a cushion cover for a sofa. I will keep looking in the internet to see if I can find it.
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Anonymous
map-marker Hilliard, Ohio

Issue Resolved by corporate

Called corporate office- Nancy listened to issue and apologized - was genuine & sincere. Stayed on phone til she resolved all aspects of the issue from credit for my all my time and ordering new lamps and process to replace. Nancy was outstanding!! Chrissy @ local store Columbus- Sawmill was also genuine helpful and mgr @ Polaris store to provide information.
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User's recommendation: Expect a large investment of your time to resolve any issues.

Debbie L Zzl
map-marker Washington, District Of Columbia

Disgusted with this furniture store

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Do not buy furniture from this store. I ordered furniture from this store back in May 2022, did not received it until September 9, 2022. I ordered a Dining room set that came and boxes and was not assembled and the store say that the $150.00 extra I paid did not include assemble and set up.
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Loss:
$250
Pros:
  • Furniture prices reasonable
Cons:
  • Its not worth the inconvenience

Preferred solution: Price reduction

User's recommendation: Order from Bobs or Ashley better service, at least the furniture is assemble.

Amber F Adp

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Verified Reviewer
| map-marker Delta, Michigan

Broken frame on year old couch

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Value City Furniture - Broken frame on year old couch
Value City Furniture - Broken frame on year old couch - Image 2
Value City Furniture - Broken frame on year old couch - Image 3

I purchased a couch on 12/29/2020, it immediately started creaking but nothing too bad... fast forward to January 2022, a year and a few days after purchase, the frame on one half of my sectional gave out.

I entered a claim, they looked at it, said they could fix it ... 2 weeks later they say they can't but here is $100 for your couch andbyou get to keep your broke couch that you can't even sit on.... ONE HUNDRED FREAKING DOLLARS FOR A $700 BROKEN COUCH BARELY OVER A YEAR OLD!!!!! That is BEYOND insulting!!

So I appealed the "gesture" and said I will NOT accept $100 for a couch I paid $700+ for a year ago with a 5 year "pure promise" warranty!!!

They contacted me back not long after and said they understood my frustration and value city will contact me with further instructions on how to take care of the situation... cool. Nothing for a couple weeks, so I called the value city customer service and told them the situation and they transferred me to the purchase location in Lansing, MI. I spoke with a representative there that kept interrupting me whole i was trying to explain the situation saying "you have to call in a claim with the warranty company" which I had already done.

So I asked to speak with the manager about the situation instead, who said they would talk to the other managers to see what protocol is. I left my number to receive a call back.

Meanwhile, the frame on the other corner has since broken apart and is poking through the couch rendering it unusable. It has been 3 weeks with no call back from the manager at the Lansing, MI location still hasn't called me back. So last Friday I called again went through the whole process again, spoke with the manager, told them I had already been through this and am getting NO WHERE with this.

They promised me I would get a call first thing Monday morning (today)

Here we are, almost 4pm and still no call. I am giving them the benefit of the doubt that they have been busy, but I will be calling first thing tomorrow!!!

Also, before it is said i just abuse my couch... I am the only one who sits on it, maybe an hour a day, along with my 40lb dog.

The FRAME of couch should not break from an hour a day of sitting!!!

The furniture sold by Value City is cheap, their customer service is trash, and the warranty company they use is junk. DONT WASTE YOUR TIME OR MONEY WITH THEM!!!!!

This has also been taken to local social media, as well as a local news anchor, and if it doesn't get resolved tomorrow then I will also be taking this issue to the better business bureau and beyond if needed.

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Preferred solution: Full price of couch to be applied to purchase of different couch with stupider structure or a FULL REFUND

User's recommendation: DON'T DO IT!!! WASTE OF MONEY!!!

Alva F Ynn

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Verified Reviewer

All areas were covered.

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I did not get an email to confirm my order. Valerie at customer service was extremely helpful. She did everything she could to help.
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Preferred solution: Order number

User's recommendation: Value City provides a variety of furniture at great prices. Customer service is fantastic.

Andrea A Cjc
map-marker Southfield, Michigan

Customer service

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I'm writing this review Because I want other customers to know, if your furniture has No repair problems you will have no reason to write anything bad about VCF, but if you do, you will need a lot of Patience dealing with VCF customer service. I brought my Sectional Gray Sofa on 3/18/2022, which I loved, but the Middle piece was damaged, I'm still waiting on the replacement as of 8/ 24/2022 .

I've made several calls, Spoken with many representatives ( Cindy, Wendy, Sydney, and today Angela ).

I think I've given them enough time to rectify this situation, it took VCF less then a day to debit my account FYI. Today I was told the Sofa Middle piece will be in the warehouse by the end of August, my finger and my eyes are crossed lol.

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Robbin D Zob

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Verified Reviewer
| map-marker Boston, Massachusetts

Remote broke on lift chair

Remote broke on lift chair while still in the reclining position. Had trouble getting out of chair. Called store to find out where to get a replacement remote and they said they would call us back. 5 days later still no call back. Not only is the furniture junk but the customer service is also.
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Preferred solution: A place to buy a remote that will work with the chair. Or if they can sell us one for a reasonable price.

User's recommendation: Don’t go.

Michelle H Kit

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Verified Buyer
| map-marker Miami, Florida

Missing back pillows and damage furniture legs

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Value City Furniture - Missing back pillows and damage furniture legs
Value City Furniture - Missing back pillows and damage furniture legs - Image 2
Value City Furniture - Missing back pillows and damage furniture legs - Image 3
Value City Furniture - Missing back pillows and damage furniture legs - Image 4
Value City Furniture - Missing back pillows and damage furniture legs - Image 5
Value City Furniture - Missing back pillows and damage furniture legs - Image 6
Ive been calling and trying to get a resolution for my missing pillows and my damage legs on my furniture. The company told me that a TJ said in their notes that I received my pillows after I've been calling every day. That is a big fat lie. I have not gotten anything. I am so frustrated with value city furniture. Furthermore, I have been lied to and lied on, and I will never step foot in their furniture store again. TJ whoever that person is LIED. I still have incomplete furniture and damage legs
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Loss:
$1200
Cons:
  • Delivery experience

Preferred solution: Let the company propose a solution

User's recommendation: BEWARE OF VCF

Jim R Uey

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Verified Reviewer
| map-marker Fairview Heights, Illinois

Problems with delivery

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We ordered a 3 piece sectional in March. Its been kicked back from being delivered 10 times now. They offered to refund our money or pick out another item. But why would we do that when we've waited this long. It's terrible customer service it's sitting in Chicago waiting to be loaded and shipped to st louis. But all I'm hearing is manufacturer delay.
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Pros:
  • Decent furniture
  • Delivery service was a nightmare
Cons:
  • Delayed over 10 different times
  • No fast enough solving my issue

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy from them unless you get a guarantee in writing

Linda W Cyk

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Verified Reviewer
| map-marker Yorktown, Virginia

Two different end tables delivered

Value City Furniture - Two different end tables delivered
Ordered two marble top end tables, with gold running through marble. The company delivered one with gold and one with black/grey. When I called to make the complaint, they actually told me they were similar as If that mattered. After going back in forth and sending pics they agreed to re-deliver the matching table. No surprise they delivered another black/grey and not gold as I repeatedly asked for.
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Preferred solution: Deliver product or service ordered

User's recommendation: Be careful dealing with them. You think they have quality products and service but it is not.

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