We purchased what was represented as the best sofa/chair in the store by the Assistant Store Manager at that time. We took out the extended warranty that was offered. We inquired about the material which was represented as leather. We asked how would it wear? Would the...Read more
Kitchen table purchased in January of 2015. Less than one year later the table is defaced. My wife called on April 8th 2016, Spoke to a gentlemen who stated that someone will contact her in regards to scheduling a date to come and make repairs. No call back, or replies...Read more
I believe I was scammed! I purchased a set of furniture - A 3-seater sofa, a love-seat, and a rocking recliner- all leather; with a bookshelf and coffee table. The salesman talked me into buying their bogus warranty which he said covers the damages for 7 years. Before...Read more
Damaged Furniture Review
Value City Furniture
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I'll be sending more pix. In addition to this damage, the color of the top of the workstation doesn't match the rest of the furniture in the room.
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I purchased this from Value City Furniture in Columbus Ohio. This is what it looks like just 3 years later. Was told I was purchasing genuine leather. $2500.00 lost.Read more
I bought a wrap around sofa set from Value City in 2012, now one back cushion and arm rest are peeling. I had bought a 7 year extended contract. I contacted Value City and they gave me the claim center. The claim center sent a technician out 12/26/16. He looked at...Read more
Dear friends I am Damber. I have bought three beds from one of the vcf store. I bought the king size headboard foot-board and the mattress(complete bed). When I had the delivery the delivery guys were rude. It was raining outside and I told them whether they can ***...Read more
Purchased this bed with extended warrantee. 4 months later, bed collapsed. On August 29, 2015, I called service department explaining situation and sent pictures. They stated this has happened before, they will order parts and contact me. Additionally, will provide...Read more
Bought a sofa bed for $500.worthless couch. Had to remove the 3 bags of cushioning from the upper part so I can be able to at least fit in the couch while laying down. When I tried making couch to a bed, some wire broke and now it sinks in even when I sit. I called the...Read more
First, let me start off by adding that we owned a leather couch for almost 8 years prior to this new purchase. We decided to upgrade to a recliner sectional with chaise and went to both Art Van and Value City. After reviewing both sectionals, we decided to go with...Read more
We bought a Simmons Beautyrest Exceptionale mattress for $1700.00 and was told that it was the best mattress in the store. We also purchased the stain guard and was told the mattress had a 10 year warranty. After one year the mattress sagged in the middle 4 inches. ...Read more
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