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Heed the warnings, this might be low priced furniture and you think it looks amazing, but their quality is as cheap as it can get. I bought $3500 worth of furniture from them, living room, dining room, and bedroom sets. All my money went down the drain. Within a year...
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1.0
I didn't like
  • Repair company
  • Total disregard for customer after the sale
  • Quality of furniture
#1111800
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I bought a living room set at my local value city store it was a leather recliner couch loveseat and chair when I bought it it had a factory warranty and my local value city store offered me an extended warranty which made The warranty last for seven years I question...
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4.0
#1110558
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Value City Furniture - Peeling "So called" leather furniture...
Value City Furniture - Peeling "So called" leather furniture...
When I purchased my what it said was leather sofa set i fell in love with it, 3 years later I see where its peeling along the seams and small spots on the seats. I called value city up with my receipt number because the warranty that they tell you will cover your...
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Anonymous
Anonymous

Did you READ the warranty ?

2.8
#1108783
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Value City Furniture - Waiting in line for 30 minutes

Value City Furniture
#1040931
1.0
Details
The name is Craig Lee just entered the White Marsh store on April 29th roughly about 7:05 it took 29 minutes for sales associate to recognize me no one greeted me on my entrance and a manager that to other people go in front of me that was doing a purchase I would just making a payment on an account you may reach me back at 443-829-5462
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Customer service
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Value City Furniture Sofa Review

Value City Furniture
#1016156
1.5
Details
I purchased 2beds which have been thrown away. And a six piece sectional couch, which they have replaced three times, i have had this one six months now.there are three average adults in our house. You cant seat on the furniture without hitting the floor.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Style and Design
Value for money
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Short Review on February 23, 2017

Value City Furniture
#1012655
1.5
Details
I was told i would get my *** back today so i took off work now it next week...
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Value City Furniture Delivery Service Review

Value City Furniture
#1007934
1.0
Details
Value City at Sandhill are very rude and unhelpful. Also your furniture is never delivered on the date they promise when you purchase. I will never shop there again and if the rest of my furniture does'nt come tomorrow I will cancel my order.
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Advertised vs Delivered
Customer service
Price Affordability
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Value for money
I have been promised coverage for my furniture I bought from Value City Furniture. I paid more than $500 for 5 years coverage. A year later, I claimed the coverage in order to clean chairs and couches, and they told me that my claim cannot executed because my policy...
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h.kitchener
h.kitchener

Sounds like you want someone to clean your furniture after a year of normal use, or perhaps abnormal use. Most of these extra warranties don't cover normal wear and tear. Actu...

1.5
I didn't like
  • Total disregard for customer after the sale
  • Quality of furniture
#1108393
Reply to reviews
I brought a second Iona last from value city furniture here in Indianapolis at the castlton store. Mine you I did not have any furniture when I moved in my apartment 3 mons ago. My daughter noticed bites on her arm some days ago after visiting me . Tonight on September...
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Product
#1102618
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It gave me a sever backache . I am not able to sleepon left side of bed. I thougth it happened to me only then I asked my husband to sleep on left side of bed but he complained same. My 12 years old daughter has severe fever and she slept on left side and she...
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1.0
Product
I didn't like
  • Very bad and defective quality and regret to buy from this store
#1100183
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Bought a bedroom set on 8/22/17. Was supposed to be delivered on 8/26/17. When the delivery men showed up they said they only had the bed. Apparently the dresser and nightstand were damaged from shipping. Today September 1st they brought my dresser and nightstand. I...
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1.5
#1095565
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Some years back I bought a bedroom chest and matching night stand that were manufactured in Vietnam. These furniture pieces were actually well made and very large and roomy. A couple years ago I needed another set for my other daughter. Bought online with pickup what...
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#1093577
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If I could give this company ZERO stars I would. My wife and I ordered new furniture for our home and the whole experience was terrible. After multiple failed deliveries and rescheduling on their time and not mine this was a disaster. Also, during a delivery for our...
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1.0
Northlake, Illinois
#1092647
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I purchaced a 3 piece sectional from value city which was $2,900. When i got my sectional the arm caved in. It looked like a cup holder was supposed to be there. I called them and they replaced the sectional. But when the delivery drivers came with the second one that...
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Anonymous
maria

Problem still not resolved

1.0
#1088845
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