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Bought a patio set from their on line sales. The sale was confirmed, credit card charged, delivary date given, and tracking number given. THEN, they call me and tell me the set actually cost a lot more and if I don't pay the higher price they will cancel the order! I...
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Anonymous
Anonymous

DO NOT BUY FROM TIS COMPANY!!! I puchased the same set on their on line store! It was a nightmare! Arguing on the phone! They cancelled my order also! I was NOT going...

Anonymous
Anonymous

Total SCAM RIP OFF!!! Cancelled my order ALSO! They wanted $2,000.00 more. Honor your sales and prices for Gods sake! How is that possible for a store to do that! It ...

1.0
Amherst, New York
I didn't like
  • Customer abuse
#1059152
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I like the furniture at Value City but there is no customer service for example when its time to have the furniture delivered they cannot give you any type of time window to work with so basically you have to take the day off work to wait for a furniture delivery which...
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I liked
  • Showroom display
  • Selection
  • Sales rep
I didn't like
  • Delivery policy
#1057805
Reply to reviews
I bought two recliners off of value city furniture in Evansville Indiana about a year or two ago and now the material is coming off makes the recliners look very bad and I've had to repair one of the recliners myself and the other one is in need of repair now to I...
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Product
#1056162
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Value City Furniture Sofa Review

Value City Furniture
#969881
I guess its my fault for buying a cheaper sectional for 700 bux but within 4 months of having it i dont think it should be comming apart!!!!
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Simmons Bedding Company Mattress Review

Value City Furniture
#946090
2.3
Details
I purchased a mattress set a few months ago due to having a very bad back and it was the worst purchase ever and it is clearly not the one I laid on in the store unless the models have a support underneath but mines is so soft its worst getting out of bed than it was before I bought this but I learned my lesson on making purchases at Valuecity.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Value City Furniture Manager Review

Value City Furniture
#942614
Manager at the Utica Michigan location is horrible. Called to check dimensions and told me he's to busy for that right now and advised me to cancel my delivery
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1776096 Adust Base Review

Value City Furniture
#928124
contacted corporate office talked to Ashley Hunter concerning bed bugs found adustable base. Still waiting to be issue to resolve.
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On June 6 at 4: 30 pm I re entered your Newport News location. I went to the customer sevice counter and waited fir someone who could answer my question. At this time of day there are usually two or more people to assist, but today there was one. The onter two...
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3.4
#1055918
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Called about cancelling a layaway. Customer srvs say that I can have a cash refund. Once I got there the manager says that I could only have a check or it has to go back on my debit card. That's not what the policy says. Anything under 250 has to be sent by check. My...
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offconsumerpissed
off***sumer***ed

These organizations are obviously trying to stop these "refunds" from occurring every day. Sure, maybe you are one of the very few that are legitimately trying to get a refund...

1.0
#1051158
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My husband and I have been looking for sofas for our family room for awhile,after doing research on line at all available we decided on a custom sofa available for immediate delivery from the warehouse. We visited the store on East Main St. in Reynoldsburg Oh. Talked...
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#1050807
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I ordered a king size bed plus mattress and mattress pad, I also ordered a new dining set all the same time. I got the bed first in Dec 2016. the deliver people keep calling saying they were on their way we had a 5 to 6 pm delivery time. They finally showed up at 10 pm...
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#1049738
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To whom it may concerm Hello our names is Larry &Karen Chestang, and we have been corresponding with Value City Corporate Office, and they agreed to give us a fair exchange for furniture thats tearing, squeaking and very very uncomfortable, However it was denied. We...
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#1048005
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First time customers! They promise us furniture that will hook together ( 5 pieces a Sofa and Love seat) then after waiting almost 3 months to get it, multiple trips to the store after receiving a call saying our order was in(which it was still on back order and not...
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1.0
I liked
  • Sales rep
I didn't like
  • Being lied to and then not being helped
#1043299
Reply to reviews
I bought a black leather sectional plus ottoman for 1000+ dollars and after a couple times of sitting on this couch I noticed dents forming in the seat of the couch and i would just smooth it out with a book or something cause I really like my couch and plus I paid...
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1.7
Product
#1043203
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