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I purchased a sofa from VCF that contains 90% polyurethane foam which has 61 toxic chemicals within the foam. After becoming ill I contacted the company, and the picked the sofa up. I am still having problems in getting my refund from the store, and the credit card...
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#1011519
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My wife and I have purchased items from here, and just now tried to take advantage of their "warranty". We bought a bar, two pub tables, 4 chairs and two bar stools. We use two chairs regularly. The other two chairs and two bar stools are downstairs at the bar. I...
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I liked
  • Sales rep
I didn't like
  • Total disregard for customer after the sale
  • Quality of product
  • Customer services
#1006990
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Have purchased a mattress set, living room chair, and a recliner only 6 months ago. The recliner cost about $500. The corner has changed me apart, staples out from material on bottom just stapled to wood, back of chair frame loose and material looks like the chair is...
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1.4
Product
#1000421
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Value City Furniture Sofa Review

Value City Furniture
#969881
I guess its my fault for buying a cheaper sectional for 700 bux but within 4 months of having it i dont think it should be comming apart!!!!
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Simmons Bedding Company Mattress Review

Value City Furniture
#946090
2.3
I purchased a mattress set a few months ago due to having a very bad back and it was the worst purchase ever and it is clearly not the one I laid on in the store unless the models have a support underneath but mines is so soft its worst getting out of bed than it was before I bought this but I learned my lesson on making purchases at Valuecity.
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Value City Furniture Manager Review

Value City Furniture
#942614
Manager at the Utica Michigan location is horrible. Called to check dimensions and told me he's to busy for that right now and advised me to cancel my delivery
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1776096 Adust Base Review

Value City Furniture
#928124
contacted corporate office talked to Ashley Hunter concerning bed bugs found adustable base. Still waiting to be issue to resolve.
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Woow! I'm so sorry about all your bad experiences. I must say that I purchased several items from VCF back in 1998, including a leather 3pc green Italian Family Room set and it is still in perfect condition. I clean it once a year with a good quality leather cleaner I...
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#996524
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We ordered a dresser and queen size platform storage bed 2-16, with deliver to be 3/17/16. Bed came, not all parts there. Mirror just propped on dresser, not secured. Man came back the next day to secure the mirror and with part to fix the bed Said the bed was a 2...
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Product
#994195
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Purchased 2 reclining sofas,both the same.They looked very nice for the first 6 months,then the cushions started to sink.Purchased extended warranty.Called warranty company and they sent a guy out to look at them.The company said the cushions were not covered!Then Valu...
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1.3
Product
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I ordered their Kohler custom furniture 67 inch(loveseat) couch and 79 in couch 10/1/16 in store with financing. Sales rep and paperwork stated both will be delivered around 11/10/16. 11/12/16 67 inch was delivered. As of today I still don't have my 79 inch couch. But...
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I liked
  • 67 inch couch i did receive on time
  • Sales rep
I didn't like
  • No one acted like they even cared
#986987
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I have the worse experience in the store . The customer server are rude and dont answer my question . I purchased a sofa in December 13 and I was suppose to get it the 30 . I call the store and they told that the delivery guy was supposed to be home from 10 to 2pm . I...
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1.0
#982903
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I bought 2 identical sofas because of a huge great room. Was told they were leather; and I know the difference in leather. Start peeling real bad, had warranty that was not honored. Told me happened because body oils from setting on them, I thought that's what sofas...
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Product
#978974
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I was supposed to get my bed on 11/30/2016 still do not have it. From value city on the Carlisle pike. Stote # 092. Very frustrated i need to get ahold of coorpate. my # is 717-582-1825.
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user19376734
user19376734

They have terrible customer service and I will never return to the store 092 on the Carlisle pike Mechanicsburg again. waiting for 3 months is out of control. I have serious m...