Contact Value City Furniture Customer Service
Value City Furniture Phone Numbers and Emails
Toll-Free Number:
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(888) 751-8552
Customer Service:
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(877) 478-2467Protection Plans and Warranties
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(410) 744-6784
Value City Furniture Emails:
Value City Furniture Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Value City Furniture Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Value City Furniture is (888) 751-8552. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Value City Furniture may ask you for the following information to identify you as a customer: phone number, first and last name or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Value City Furniture Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Value City Furniture is (888) 751-8552. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Value City Furniture may ask you for the following information to identify you as a customer: phone number, first and last name or address or zip code.
People call Value City Furniture mainly because of product/ service, request for information, shipping and delivery.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Value City Furniture is websupport@americansignature.com. 50% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Value City Furniture Customer Service?
Most Popular Number:
| Total calls: 3 614 | Issues resolved: 82 | Last call: Feb 12, 2026 |
Contact Information
Value City Furniture Website:
Value City Furniture Help Center:
Corporate Office Address:
Other Info (opening hours):
Holiday Hours:
Fourth of July: 11 am - 6 pm
Christmas Eve: Thu 12/24 10 am - 5 pm
Christmas Day: Fri 12/25 Closed
New Year’s Eve: Thu 12/31 10 am - 6 pm
New Year’s Day: Fri 1/1 Normal hours
Value City Furniture Customer Service Reviews
They delivered me the wrong sofa and they have one on the floor that fits my apartment perfect but Ive been trying to talk to him for three days so I finally said that I want them to come and get the sofa and I will not do business with them anymore Because Im paying good money and they are not trying to accommodate the buyer. I wouldve took the one off the floor, but this is where Im at.
My husband and I visited this store on July 10, as well as today, July 11th, to purchase an item in the clearance section that was marked at a great price. However, when we returned to purchase the item, the Manager refused to allow us to purchase the item for what we had originally seen it listed as the night before.
This store gets a "0" rating because of the manager who was inconsiderate of us as customers. She ruined our day with a bait-and-switch tactic! After working with a very kind salesman for almost 2 days, the manager demonstrated a lack of customer service care towards us as customers. We spent hours in the store picking out items, but she refused to allow us to purchase the set for the price that was originally on the item.
We initially spoke with the salesman who spent time with us, confirming the price we saw on the item the night before. The manager decided that the pieces belonged to another piece, and someone else put that price on the set. We called the Corporate Office and ran into a dead end as well. The representative said she was taking my complaint, but I am not confident that it will be passed on.
She could not find anyone to handle my issue. This is what happens when you deal with less-than-standard companies.
We are very disappointed and dissatisfied with our treatment today at the American Signature Furniture store, especially the manager at 3755 Carmia Dr. SW, Suite 1000, Atlanta, GA 30331
Terrible no one answered the phone I called for 3 days unacceptable period. It was all good when I was spending my money but after that I can't get anyone to answer
How Good is Value City Furniture's Customer Service?
Customer service didn’t want to resolve my issue. They just wanted me to accept the response they gave me on the delay of my purchase. On the day I went back to store to receive my refund, the clerk could only say maybe the dining set would be available earlier or it still might be a delay. Told her just to refund money and she still asked if we wanted to look around store for something else. I told her no, we would go elsewhere to buy something from another store.
Not good
She was really nice and very helpful. I’ll recommend her anytime.
I didn’t even get a call back from value city furniture. I’m still waiting on that call
Great experience.
Awful. I was treated like crap, promised service resulting that I never got and when a month later received my order, it was damaged and the delivery guy who was high as hall tried to convince me the treat was only a black Mark
Summary of Value City Furniture Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Value City Furniture?
Shipping and Delivery Question:
- “Try to get the rest of my furniture”
- “Delivery not here”
- “Delivery and customer service”
Product/ Service Question:
- “Warranty”
- “Damage chair”
- “I will like to complain about chipped n black scratches on the side of my floor mirror. Can I dispute or get some money taken off. I’m paying with my credit card”
Request for Information Question:
- “About my experience on Saturday Oct3”
- “Update for my delivery order”
- “Update”
Payments and Charges Question:
- “Payment”
- “Billing”
- “Need copy of receipt”
Staff Question:
- “Poor service”
- “Service request”
- “Have called repeatedly for service for a reclining sofa. I just need a part but can’t get anyone to understand or care.”
Return/ Replace Question:
- “Change order”
- “For my return”
- “Return issue”
Refund Question:
- “Refund”
- “Refund check not received”
- “My refund”
Activation/ Cancellation Question:
- “To cancel delivery because of weather”
- “Cancel order”
- “Cancel order with refund”
Cards Question:
- “I want to place a new order on my fortiva value city card”
- “Loss of a credit card”
- “Credit card payment”
Account Question:
- “Need too know why you close my account”
- “Need account Number”
- “Credit to account”
Employment Question:
- “My w2”
- “Want to pay off layaway”
- “Pay off amount”
Website/ Application Question:
- “I cannot get on your website”
- “App decision”
- “Unable to place order online”
Other Question:
- “Trying to get my the rest of my furniture”
- “My order”
- “My recliner chair, no power”
Compare Value City Furniture Customer Service To
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