Value City Furniture Phone Numbers and Emails

Toll-Free Number:

  • (888) 751-8552

Customer Service:

  • (877) 478-2467
    Protection Plans and Warranties
  • (888) 751-8552
  • (410) 744-6784

Value City Furniture Emails:

Customer Service
General Info
Privacy Inquiries
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Issues fixed by Value City Furniture




«Company fixed the issue and I have been provided with product replacement. The couch was delivered today 12/21.»

by Rhonda Oma

Value City Furniture Contact Information

Value City Furniture Website:

Value City Furniture Online Chat:

Corporate Office Address:

Value City Furniture, Inc
4300 E. 5th Ave.
Columbus, Ohio 43219
United States
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Value City Furniture Rating Based on 553 Reviews

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Customer service
Product or Service Quality
Delivery Service

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Summary of Value City Furniture Customer Service Calls

04:13 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Value City Furniture Customer Service?

Shipping and Delivery Question:

  • “Delivery confirmation”
  • “Furniture delivery”
  • “Delivery damaged custom door”

Request for Information Question:

  • “Inquiry”
  • “Checking on parts”
  • “Check on my order”

Staff Question:

  • “Complaint of service”
  • “Customer service”
  • “Horrible service”

Payments and Charges Question:

  • “Payment”
  • “Why am I being charge $2.00 after paying my bill off last month”
  • “Billing”

Product/ Service Question:

  • “Broken furniture”
  • “Broken Fueniture on Delivery”
  • “I ordered a bedroom set it did not come complete plus the mirrors came broken”

Activation/ Cancellation Question:

  • “To cancel order”
  • “Cancel order”
  • “Cancel order with refund”

Refund Question:

  • “Refund”
  • “It's been 2 weeks since I did a refund and I haven't received my money”
  • “I need my refund”

Return/ Replace Question:

  • “Just got our couch yesterday it's hard when u sit on it want to return it and they won't give what we paid for it back”
  • “To make a purchase a fireplace”
  • “Exchange”

Cards Question:

  • “Lost card”
  • “Apply for credit card”
  • “Lost credit card”

Account Question:

  • “Account settlement offer”
  • “Trying to pay the balance on my layaway”
  • “Balance”

Employment Question:

  • “Pay off amount”
  • “Employee w2”
  • “Verify employment dates”

Website/ Application Question:

  • “Unable to place order online”
  • “The website is unable to authroize my Value City Furniture credit card account”

Other Question:

  • “Furniture issue”
  • “Orders”
  • “Delivrry”


Top Value City Furniture Services

Delivery Service, Customer Care, Manager

Top Value City Furniture Products

Sofa, Furniture Set, Bed

Value City Furniture Pros and Cons

Pros: Sales rep, Very nice looking furniture, Will never be back, Showroom display, Sales reps did lie to me

Cons: Quality of furniture, Customer service, Rude customer service, Delivery service was a nightmare, I can not get anyone to give me answers


Value City is a wholly owned subsidiary of Retail Ventures. Value City was founded in 1917 by Ephraim Schottenstein who was a voyageur. The company is headquartered in Columbus, Ohio where the very first store was opened. Value City is a department store chain. The chain sells all the products at the prices, lower than those suggested by manufacturer. The company is affiliated with Value City Furniture that is the designer and manufacturer of home furnishings such as bedroom and dining room furniture, bed linen and related accessories, etc. Value City Furniture was founded in 1948 and bases its operations mainly on the East Coast. Value City Furniture has hundreds of stores there.

Value City Furniture reviews and complaints

Value City Furniture is ranked 338 out of 1589 in Furniture and Decor category

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