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Summary of Value City Furniture Customer Service Calls

157 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
03:31 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Value City Furniture to Ask about:

Shipping and Delivery:

  • “Delivery time”
  • “Delivery”
  • “Delivery date”

Refund:

  • “Refund”
  • “Layaway refund”

Staff:

  • “Horrible customer service”
  • “Complaint of service”

Payments and Charges:

  • “Payment”

Cards:

  • “Increase on credit card”
  • “Credit card information”

Request for Information:

  • “Talk about an order”

Return/ Replace:

  • “Complaint regarding return”

Other:

  • “Issues with product and store”
  • “My new bed has bed bugs”
  • “Repair needed onking bed”

Value City Furniture Rating Stats

1.8 out of 5 stars
based on 182 reviews
See all 622 reviews

Rating stats

  1. 101 reviews
  2. 42 reviews
  3. 20 reviews
  4. 13 reviews
  5. 6 reviews

About Value City Furniture

Top 5 Value City Furniture Services

Manager, Delivery Service, Customer Care, Sales Representative, Claim

Top 5 Likes about Value City Furniture

Sales rep, Showroom display, Selection, Variety of products, That it was delivered on time

Top 5 Dislikes about Value City Furniture

Quality of furniture, Customer services, Delivery service was a nightmare, Quality of furniture and repair, Quality of product

Summary

Value City is a wholly owned subsidiary of Retail Ventures. Value City was founded in 1917 by Ephraim Schottenstein who was a voyageur. The company is headquartered in Columbus, Ohio where the very first store was opened. Value City is a department store chain. The chain sells all the products at the prices, lower than those suggested by manufacturer. The company is affiliated with Value City Furniture that is the designer and manufacturer of home furnishings such as bedroom and dining room furniture, bed linen and related accessories, etc. Value City Furniture was founded in 1948 and bases its operations mainly on the East Coast. Value City Furniture has hundreds of stores there.

Value City Furniture reviews and complaints

Value City Furniture is ranked 232 out of 1711 in Furniture and Decor category

Area Served

USA

Payment Methods

VISA

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Value City Furniture Stats

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