Value City Furniture Contact Information

Toll-Free Number:

  • (888) 428-8818

Customer Service:

  • (888) 751-8552
  • (888) 428-8818

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Headquarters Address:

Value City Furniture, Inc
4300 E. 5th Ave.
Columbus, Ohio 43219
United States

Social Networks:

Summary of Value City Furniture Customer Service Calls


Customers Contact Value City Furniture to Ask about:

Shipping and Delivery:

  • “Issues with delivery and poor communication”
  • “Delivery issues”
  • “Issues with delivery and rude staff”


  • “Horrible customer service”
  • “Complaint of service”
  • “*** service”


  • “Refund”
  • “Layaway refund”

Request for Information:

  • “Have questions about my order”
  • “Talk about an order”
  • “Questions about supply”


  • “Having trouble filling out for a credit card”
  • “Card”
  • “Credit card information”

Payments and Charges:

  • “Billing”
  • “Payment”

Return/ Replace:

  • “Complaint regarding return”


  • “My order is delayed”
  • “Couch going bad again for the 3rd time tired of bad products. Had to spend more money each time i went back”
  • “Stop pyment”

Value City Furniture Rating Stats

1.8 out of 5 stars
based on 192 reviews
See all 637 reviews reviews

Rating stats

  1. 103 reviews
  2. 48 reviews
  3. 20 reviews
  4. 13 reviews
  5. 8 reviews

Rating trend

About Value City Furniture

Top 5 Value City Furniture Services

Manager, Delivery Service, Customer Care, Sales Representative, Claim

Top 5 Likes about Value City Furniture

Sales rep, Showroom display, Selection, Sales reps did lie to me, Variety of products

Top 5 Dislikes about Value City Furniture

Quality of furniture, Customer service, Delivery service was a nightmare, Quality of furniture and repair, Quality of product


Value City is a wholly owned subsidiary of Retail Ventures. Value City was founded in 1917 by Ephraim Schottenstein who was a voyageur. The company is headquartered in Columbus, Ohio where the very first store was opened. Value City is a department store chain. The chain sells all the products at the prices, lower than those suggested by manufacturer. The company is affiliated with Value City Furniture that is the designer and manufacturer of home furnishings such as bedroom and dining room furniture, bed linen and related accessories, etc. Value City Furniture was founded in 1948 and bases its operations mainly on the East Coast. Value City Furniture has hundreds of stores there.

Value City Furniture is ranked 241 out of 1810 in Furniture and Decor category

Area Served


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Value City Furniture Stats

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