Value City Furniture Contact Information

Toll-Free Number:

  • (888) 428-8818

Customer Service:

  • (888) 751-8552
  • (888) 428-8818

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Headquarters Address:

Value City Furniture, Inc
4300 E. 5th Ave.
Columbus, Ohio 43219
United States

Social Networks:

Summary of Value City Furniture Customer Service Calls

193 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
03:24 AVG CALL DURATION
7% ISSUES RESOLVED

Customers Contact Value City Furniture to Ask about:

Shipping and Delivery:

  • “Delivery issues”
  • “Delivery issue”
  • “Delivery time”

Refund:

  • “Refund”
  • “Layaway refund”

Payments and Charges:

  • “Billing”
  • “Payment”

Staff:

  • “Horrible customer service”
  • “Complaint of service”

Request for Information:

  • “Talk about an order”
  • “Questions about supply”

Cards:

  • “Card”
  • “Increase on credit card”
  • “Credit card information”

Return/ Replace:

  • “Complaint regarding return”

Other:

  • “Having problem my brand new sofa smells strong mildew s”
  • “Property Damage”
  • “Need hardware”

Value City Furniture Rating Stats

1.9 out of 5 stars
based on 186 reviews
See all 628 reviews reviews

Rating stats

  1. 101 reviews
  2. 44 reviews
  3. 20 reviews
  4. 13 reviews
  5. 8 reviews

Rating trend

About Value City Furniture

Top 5 Value City Furniture Services

Manager, Delivery Service, Customer Care, Sales Representative, Claim

Top 5 Likes about Value City Furniture

Sales rep, Showroom display, Selection, Sales reps did lie to me, Variety of products

Top 5 Dislikes about Value City Furniture

Quality of furniture, Rude customer service, Delivery service was a nightmare, Repair, Quality of product

Summary

Value City is a wholly owned subsidiary of Retail Ventures. Value City was founded in 1917 by Ephraim Schottenstein who was a voyageur. The company is headquartered in Columbus, Ohio where the very first store was opened. Value City is a department store chain. The chain sells all the products at the prices, lower than those suggested by manufacturer. The company is affiliated with Value City Furniture that is the designer and manufacturer of home furnishings such as bedroom and dining room furniture, bed linen and related accessories, etc. Value City Furniture was founded in 1948 and bases its operations mainly on the East Coast. Value City Furniture has hundreds of stores there.

Value City Furniture reviews and complaints

Value City Furniture is ranked 200 out of 1737 in Furniture and Decor category

Area Served

USA

Payment Methods

VISA

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Value City Furniture Stats

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