Contact Value City Furniture Customer Service
Value City Furniture Phone Numbers and Emails
Toll-Free Number:
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(888) 751-8552
Customer Service:
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(877) 478-2467Protection Plans and Warranties
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(410) 744-6784
Value City Furniture Emails:
How to Contact Value City Furniture Customer Service?
Most Popular Number:
| Total calls: 3 526 | Issues resolved: 76 | Last call: Mar 17, 2025 |
Value City Furniture Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Value City Furniture Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Value City Furniture is 8887518552. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 76% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Value City Furniture may ask you for the following information to identify you as a customer: phone number, first and last name or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Value City Furniture Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Value City Furniture is 8887518552. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 76% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Value City Furniture may ask you for the following information to identify you as a customer: phone number, first and last name or address or zip code.
People call Value City Furniture mainly because of product/ service, request for information, shipping and delivery.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Value City Furniture is websupport@americansignature.com. 47% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Value City Furniture Website:
Value City Furniture Help Center:
Corporate Office Address:
Other Info (opening hours):
Holiday Hours:
Fourth of July: 11 am - 6 pm
Christmas Eve: Thu 12/24 10 am - 5 pm
Christmas Day: Fri 12/25 Closed
New Year’s Eve: Thu 12/31 10 am - 6 pm
New Year’s Day: Fri 1/1 Normal hours
Value City Furniture Customer Service Reviews
Would never buy nothing there again customer service sucks cant even get supervisor on phone take call
Warranty department said the store has the option to help with my situation but the store wont help at all.
My furniture is only 2 years old and I paid for the extended warranty and each one is putting the responsibility on the other. United warranty department said store can help replace my furniture but store wont help at all.
How Good is Value City Furniture's Customer Service?
Not good
She was really nice and very helpful. I’ll recommend her anytime.
I didn’t even get a call back from value city furniture. I’m still waiting on that call
Great experience.
Awful. I was treated like crap, promised service resulting that I never got and when a month later received my order, it was damaged and the delivery guy who was high as hall tried to convince me the treat was only a black Mark
I was promised delivery three days ago and still don’t have my furniture. It is supposed to come today but I have not received a confirmation that it is coming. The customer service rep I talked to promised to get me answers and call me back and still no call back. The manager at the store called me yesterday to say the furniture would be delivered today but so far, as I said, no confirmation.
Summary of Value City Furniture Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Value City Furniture?
Shipping and Delivery Question:
- “Wrong delivery”
- “Delivery is going to the wrong place”
- “Never received furniture since January 7 and want to cancel order”
Product/ Service Question:
- “Quality of product”
- “Damage mattress that I bought from Value City”
- I need my order an these mattress picked up
Request for Information Question:
- “Status of my account”
- “Status of donation for Holiday Heights first Aid Auxiliary. Letter submitted to the Toms River showroom”
- “Question about return policy”
Payments and Charges Question:
- “Finance billing is Wrong”
- “Make payment”
- “Line of credit”
Staff Question:
- “Have called repeatedly for service for a reclining sofa. I just need a part but can’t get anyone to understand or care.”
- “Uhappy with service”
- “Customer service”
Return/ Replace Question:
- “Return issue”
- “Return”
- “Change payment date”
Refund Question:
- “Refund”
- “Refund check not received”
- “My refund”
Activation/ Cancellation Question:
- “Cancel order”
- “Cancel order with refund”
- “Cancellation”
Cards Question:
- “I want to place a new order on my fortiva value city card”
- “Loss of a credit card”
- “Credit card payment”
Account Question:
- “Need too know why you close my account”
- “Need account Number”
- “Credit to account”
Employment Question:
- “My w2”
- “Want to pay off layaway”
- “Pay off amount”
Website/ Application Question:
- “I cannot get on your website”
- “App decision”
- “Unable to place order online”
Other Question:
- “Furniture repair”
- “Wondering where my mattress is”
- “Guarantee”
Compare Value City Furniture Customer Service To
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