Value City Furniture Phone Numbers and Emails

Toll-Free Number:

  • (888) 751-8552

Customer Service:

  • (877) 478-2467
    Protection Plans and Warranties
  • (410) 744-6784

Value City Furniture Emails:

Customer Service
General Info
Privacy Inquiries
More phone numbers and emails Less phone numbers and emails

Value City Furniture Contact Information

Value City Furniture Website:

Value City Furniture Help Center:

Corporate Office Address:

Value City Furniture, Inc
4300 E. 5th Ave.
Columbus, Ohio 43219
United States

Other Info (opening hours):

Holiday Hours:

Fourth of July: 11 am - 6 pm

Christmas Eve: Thu 12/24 10 am - 5 pm

Christmas Day: Fri 12/25 Closed

New Year’s Eve: Thu 12/31 10 am - 6 pm

New Year’s Day: Fri 1/1 Normal hours

Edit Business Info

Value City Furniture Rating Based on 646 Reviews

Rating details

more details
Customer service
Product or Service Quality
Delivery Service

Rating stats

Rating trend

Summary of Value City Furniture Customer Service Calls

04:13 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Value City Furniture Customer Service?

Shipping and Delivery Question:

  • “Delivery problem”
  • “Durning my delivery the sofas came dirty”
  • “Delivery date”

Request for Information Question:

  • “Have questions about my order”
  • “Checking on my furniture delivery”
  • “A question”

Payments and Charges Question:

  • “Make payment”
  • “To pay my bill”
  • “About bill this month”

Staff Question:

  • “Customer service”
  • “Trying to get I touch for service”
  • “Issue with items and service”

Product/ Service Question:

  • “Damaged furniture”
  • “Damaged delivery”
  • “Defective Product”

Refund Question:

  • “Refund”
  • “My refund”
  • “Will not issue full refund”

Return/ Replace Question:

  • “I had a return and the money is still not back on my credit card”
  • “Return and refund”
  • “Replacemwne”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancelling an order”
  • “Order was canceled”

Cards Question:

  • “Card”
  • “Gift cards”
  • “Lost card”

Account Question:

  • “To pay my balance”
  • “Account”
  • “Need balance”

Employment Question:

  • “Former Employee Question”
  • “Lost 401k”
  • “Pay off amount”

Website/ Application Question:

  • “Unable to place order online”
  • “The website is unable to authroize my Value City Furniture credit card account”

Other Question:

  • “Warranty on bed and bed set”
  • “My recent technician visit and not heard anything yet”
  • “Protection plan”


Top Value City Furniture Services

Delivery Service, Customer Care, Manager

Top Value City Furniture Products

Sofa, Furniture Set, Bed

Value City Furniture Pros and Cons

Pros: Sales rep, Will never be back, Very nice looking furniture, Showroom display, Delivery service was a nightmare

Cons: Quality of furniture, Delivery service was a nightmare, Customer service, Rude customer service, I can not get anyone to give me answers


Value City is a wholly owned subsidiary of Retail Ventures. Value City was founded in 1917 by Ephraim Schottenstein who was a voyageur. The company is headquartered in Columbus, Ohio where the very first store was opened. Value City is a department store chain. The chain sells all the products at the prices, lower than those suggested by manufacturer. The company is affiliated with Value City Furniture that is the designer and manufacturer of home furnishings such as bedroom and dining room furniture, bed linen and related accessories, etc. Value City Furniture was founded in 1948 and bases its operations mainly on the East Coast. Value City Furniture has hundreds of stores there.

Value City Furniture reviews and complaints

Value City Furniture is ranked 344 out of 1644 in Furniture and Decor category

Area Served


Payment Methods


Edit Description

Compare Value City Furniture To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Ashley Furniture
3564 reviews
Bobs Discount Furniture
2027 reviews
Gardner White Furniture
450 reviews
Write a review
Do you have something to say about Value City Furniture? What happened? What can we help you with?
Submit review Don't show this popup