DO NOT BUY ANY FURNITURE FROM VALUE CITY!!! I furnished my entire place with them in cash.
I have a 5 year warranty on my purchase. The livingroom set I purchased the sofa had to be broken down and rebuilt inside. I was give the guarantee that it will be built just the way I purchased.
Well Im not AT ALL A YEAR IN AND MY SOFA IS BREAKING DOWN.... CUSTOMER SERVICE IS NO HELP AT ALL cant sit on the sofa because it fells like your sinking fast!
LAUREN from Customer service refuse to send the technician back out because I wasnt given the proper assistance on the day of inspection of the sofa She refuses to provide me with the service that I paid for!!! THE BACKING OF THIS SOFA IS BREAKING
VALUE CITY YOU DONT VALUE YOUR CUSTOMERS AT ALL!!!
User's recommendation: DO NOT SPEND YOUR HARD EARNED MONEY HERE!
Product or Service Mentioned: Value City Furniture Sofa.
Monetary Loss: $500.
Preferred solution: Full refund.
Value City Furniture Pros: No pros.
Value City Furniture Cons: Rude customer service, No help in fixing the problem, Paid for a warranty that i can not use.
Location: 40 East 53rd Street, Bayonne, NJ 07002