On January 1 my husband and I came into value city in Novi to look for a kitchen table and chairs. We found one which was the charter house series and we really loved it unfortunately it is now almost mid April and we still have never received our product!
We have been through about a dozen calls from the company telling us that they have the item on the manifest and then it doesnt come in on the truck this goes back-and-forth probably about a half a dozen times so we do not have our product still when we talk to the store in Novi theyre very rude they do not want to help you and in most cases they just let the phone ring off the hook because they dont want to take all the angry calls from all the customers that are not receiving their orders!
I am very disappointed in this company as a whole because they do not hold their manufacturer responsible for not making their timely deliveries. Would not recommend this company to anyone
User's recommendation: Do not shop at the store because they don’t care about your business only about your money and they will not issue a refund when you ask for one they will tell you it’s a week before they can get a check back from their corporate and they give you a constant run around.
Location: Wixom, Michigan