State: District Of Columbia City: Washington Clear all filters (14 of 547 reviews match)
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It was about 14 months ago that I went ot Value City Furniture with my daughter to buy her a new bed. We found one she liked and bought it. We had been seeing Value City ads about no interest for 12 months and decided to pay for it that way. Turns out it was really...
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#340224
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I purchased a lot of furniture from VCF one year ago and the cushion on my Fulton Brown section are pilling and snagging, I spoke to someone from the extended warranty office and they told me that the pricey warranty that I purchased will not cover this!! I don't...
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Anonymous
Value City Furniture

I am so sorry about this!! Trust me we definitely want to do the best we can to fix your cushion! Please e-mail me at vcf.facebookfans@vcf.com with your contact information an...

Anonymous
ah

Ask for a refund.

#337373
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Whenever purchasing a sectional from Value City in 2009, a deciding factor was the warranty. The sales people will always tell you their furniture is the same quality as the more pricey name brands. But, an entire sectional with ottoman for under $1,000...... We were...
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Anonymous
Anonymous

Thank you. This review helped a lot. Will never go with value city in my life

Anonymous
Anonymous

They are mis selling the warranty. Told us it's covered for everything scratch cut etc. we have a rip on of the sofas. Now they say sorry don't cover seating area.

#305294
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In October of 2009 we purchased a leather sofa and two recliner group. We also were sold on a Fabric Protection package for $99.99 and an extended warranty protection plan for $129.99. Two problems with all of this. No problem until you need the warranty and then...
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Anonymous
Value City Furniture

I\'m sorry that happened, and we want to help. Please email us at vcf.facebookfans@vcf.com. We will work with you to help resolve the issue.

#285997
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I called in to see if I had all the pieces for the odd shape legs on sofa since I did not receive instructions with sofa. superviser was rude and place me on hold for five or more minutes after transfering me several times, I had to call back again because nobody...
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#280170
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In March I bought my daughter a bed at Value City Furniture. The salesman suggested that I use their 12-month, no-interest payment plan. I did. It was with World Financial Network Bank. I made a big mistake when I went with their "paperless billing." Here's what...
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Anonymous
MyBillsArePaid...

Didnt get the statement? Or just putting the blame elsewhere? Whether you \"got the statement\", you have the merchandise. Or did you forget about that? (Isn\'t that where you...

Anonymous
Value City Furniture

We are so sorry this happened and would like to learn more about this so we can help you in any way possible. Please feel free to send an email to vcf.facebookfans@vcf.com. I ...

#271959
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Hi, We bought furniture from this store in 2008 and, We spend there approximately 15000+ for all our house furnitures including mattresses and stuff like that. Everything we bought we had good expirience excluding mattress and sofa. We got reselection of mattress and...
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#248189
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I spend in sep 2010 over $2500 for the leather furniture at value city...after six months they found out it was a defect and they have to fix it but it takes 3 months for them to order the parts and one to two months to schedule an appointment with their tech...I...
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#246389
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I am sure that when this company was founded by Mr. Schottenstein it was not founded as a profit center, customer service had to be a focus. It is sadly evident that this philosophy is lost at this Merrillville, Indiana Value City Store. First I would like to say that...
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Anonymous
Business Owner

You sound like a pompous bigot. i.e. you make it a priority to introduce yourself early in your complaint stating "here we are opening a Multi-Million Dollar property and we ...

#191392
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I had them deliver my tables and 2 beds! They put the beds together, cracked the side rail..didnt tell me until I went to make the bed and saw the crack! My cocktail table was all nicked up on the side! I also bought a curio cabinet that is so shakey!! Then 2 weeks...
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Anonymous
***ed of in Cleveland

I wish I had read these posts prior to buying a bedroom set. My experience bought the bed and they delivered it and it broke less than 7 days later. Took it back and canceled...

#180355
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