We purchased a day bed and the after a year the railing on the bed broke, I purchase a warranty when I orginally purchased the bed. It took a month to get a service person to come out and look at the bed, I waited two days for a call back and I finally had to call the store, I asked for a saturday because I work and a time frame, I was told I was lucky I got a Saturday and they could not give me a time frame, when I asked to speak to a store manager I was told she does not talk to customers, I asked when she would be in the stor I was told they do not have a schedule for her, I then asked for a regional office and was told there was no number that I had to just deal with the store.
I asked who did would they call if the store was on fire and had to report it to somoeone and they told me know one.
I know have to wait three months for my bed to be fixed, do not waste your time or money. They are great when you are buying furniture, but when you need service you are out of luck.
Monetary Loss: $735.