Value City Furniture - Extended warranty

I bought a wrap around sofa set from Value City in 2012, now one back cushion and arm rest are peeling.I had bought a 7 year extended contract.

I contacted Value City and they gave me the claim center. The claim center sent a technician out 12/26/16. He looked at the sofa an said that the particular cushions had defective material. The technician took pictures and wrote down what he found wrong.

As of 1/22/16 I didn't hear anything. I called the claims center and they said you need to read the warranty. I read the warranty and it says it excludes defects in material.

Why buy an extended warranty if it doesn't cover the manufactures product.Attached is a picture that shows the good and bad cushions.

This review is a subjective opinion of a user.
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  • What I liked
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  • What I disliked
    • Non support of product

Reason of review:
Warranty issue
Product or service
Value City Furniture Sofa
Review category
Furniture and Decor
review #776198

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Jan 23 #1099564 Saginaw, Michigan

As you now realize, purchasing these "extended warranties" only enhances the store and the warranty provider's income. Best to decline them when offered. This goes for all extended warranties.

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