I bought a wrap around sofa set from Value City in 2012, now one back cushion and arm rest are peeling. I had bought a 7 year extended contract.
I contacted Value City and they gave me the claim center. The claim center sent a technician out 12/26/16. He looked at the sofa an said that the particular cushions had defective material. The technician took pictures and wrote down what he found wrong.
As of 1/22/16 I didn't hear anything. I called the claims center and they said you need to read the warranty. I read the warranty and it says it excludes defects in material.
Why buy an extended warranty if it doesn't cover the manufactures product. Attached is a picture that shows the good and bad cushions.
Product or Service Mentioned: Value City Furniture Sofa.
Reason of review: Warranty issue.
I didn't like: Non support of product.