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I purchased a gray leather sofa and love seat with the recliner seats. It almost 4 years that I purchased the 5 year protection plan.

I have a brochure that clearly states the protection plans cover the breaking or cracking of frame and separation of joints & seams which the manager told me that is what the issues are. I had a claim where the inspector came out and inspected the sofa. The inspector took pictures of the sofa from front to back but the inspector did not turn in pictures from the back where the stuffing is coming out. I called the manager at Pure Promise to see why they haven't gotten back with me about my claim C197**** or T197****.

The manager told me to take pictures and send them to the company which I did and they denied my claim. I purchased the 5 year warranty thinking just incase something happening to my furniture that at least I have protection as long it fall under the guard lines.

Reason of review: Warranty issue.

Location: 201 Columbia Mall Rd #91, Columbia, SC 29223, USA

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