Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Value for money
Warranty
1 comment

Heed the warnings, this might be low priced furniture and you think it looks amazing, but their quality is as cheap as it can get. I bought $3500 worth of furniture from them, living room, dining room, and bedroom sets.

All my money went down the drain. Within a year both my sofa's leather is peeling, they both have frame damage, and they have had mechanical issues. In the store they they tell you abut an amazing 5 year warranty, but they don't mention that you can only do a total of claims on each item. even the parts they repair got damaged again within a month of use.

to this day i have been trying to solve my issues with the customer service center, whom are UNBELIEVABLY RUDE. They didn't transfer me to a supervisor when i asked, apparently "they can't" according to the rep i was talking to, whatever that means.

DO NOT SHOP HERE UNLESS YOU WANT TO THROW ALL YOUR MONEY AWAY. I had to learn the hard way

Review about: Furniture Set.

Reason of review: Warranty issue.

Preferred solution: Let the company propose a solution.

I didn't like: Repair company, Non support of product, Total disregard for customer after the sale, Quality of furniture, Not honoring repairs, Useless warranty.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1469590

Their tables are made in China with pine veneer over MDF. Yes, pine veneer, if you can believe that. Extremely cheap stuff.

You May Also Like