Not resolved
0 comments

Update by user Nov 12, 2015

They delivered the defective twin head board again!!!!!!!And the wrong size board spring.

Oh!Help me out

Original review posted by user Nov 08, 2015

Dear friends

I am Damber. I have bought three beds from one of the vcf store. I bought the king size headboard foot-board and the mattress(complete bed). When I had the delivery the delivery guys were rude. It was raining outside and I told them whether they can *** their shoes but they said they can't do it and walk with the shoes on on the carpet. They scratch the wall of the stairway and ceiling. Then they found there was no hardware for assembling. They left the items all over the floor and left. I called the store and they delay the process for the correction. I had to wait for two weeks. I talked about the damage with the store manager multiple times and he always said someone will be calling me within one day. But nobody have called me so far. Then I decided that I will never go there again but my wife urged me to go there. So, I went there and bought two bed, One complete full bed (headboard, foot-board and mattress) and One complete twin bed (headboard, foot-board and mattress). AGAIN!!!!! They sent me the incomplete items. There was no hardware, I do not know what things are missing because there is no assembler guide. I even don't know whether I have the right rails for the headboard and foot-board. The support central rails. The items were not in the box. They look like the items delivered from the thrift store. I was not at home and someone from my house received it and the delivery guy make them sign the invoice. Thus, I called the store and tell them to help me but they react very rudely. So, I went to the store to collect the missing items but the lady was h...............o.....r...r.i..b.le. She talked to me rudely. She said that she can do nothing to help me until week after next week. I trusted the store and its quality and spent a lot of money there. But I am really upset about their service. They try to cheat me again and again. They sent the old scrap items which is already out of the package with missing items. I think they repair the broken and damaged items and deliver to the costumer. I am looking for the help to get the new item from them because I paid for the new one and make them fix the damaged carpet and wall. I would be grateful if somebody can help me. I will be waiting for help. I will be reached at 5179775221. Thank you. Never trust vcf

damber wrote the review because of "poor customer service, delivery, damaged or defective" at Value City Furniture and attached photo s. Reviewer claimed that he or she lost $10000 and wants Value City Furniture to offer any options to resolve the issue.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Value City Furniture value city furniture king size bed for you to read. This information may help you with your purchase decision.

Had an Experience with Value City Furniture?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Value City Furniture did not honor mattess warranty Value City Furniture "We bought a Simmons Beautyrest Exceptionale mattress for $1700.00 and was told that it was the best mattress in the store. We also purchased the stain guard and was..." Read more Mypillow - Pillow Review Mypillow "...I despise "My Pillow" I cringe every time I hear this guy!I bought one of them for $50 and it is a piece of trash..." Read more Value City Furniture Couch Review from Columbus, Ohio Value City Furniture "I purchased this from Value City Furniture in Columbus Ohio. This is what it looks like just 3 years later. Was told I was purchasing genuine leather. ..." Read more MyPillow caused bad caused of hives Mypillow "...Out of nowhere, I woke up with an incredible itchy, blotchy rash, pics attached. I went to immediate care and..." Read more Swagtron sent me a dangerous unit, refused to take responsibility afterwards Swagtron "I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options...." Read more Kenneth Cole - WALLET DEFECTED ,WITHOUT USING IT WAS TORN Kenneth Cole "WORST PRODUCTS....INFACT SPURIOUS MATERIAL USED..... NO COMPARISON WITH MK OR WITH COACH...KENNETHCOLE REACTION ....A BIG NO TO KENNETHCOLE REACTION... THE COMPANY HAS NO ANSWER.....THEY SAY GET IT REPAIR FROM A..." Read more Exxonmobil - The cashier cursed me! Exxonmobil "Cashier name was RENE. Service Station : MOBIL at 4605 Beverly Boulevard, Los Angeles, CA, 90004 operated by a dealer, Harry Hahn Date of Incident: 24th September 2017 at 8:43:59AM..." Read more Directv Now - DIRECTV - Not Providing Credit Promised on Wireless Genie Mini, agreed upon as a convience to installers. Directv Now "On 03/17/17 we signed up for DirecTV, on 03/24/17 the installers came to setup the system, was based on a promotion of receiving a $150 prepaid card. The main (upstairs)..." Read more