State: Illinois City: Chicago Clear all filters (28 of 542 reviews match)
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i have very bad experience with tchem.they had delivery on my street and damaged my car very bad.Truck driver without driver licence .they said was fine becouse truck drivers had a lot tickets. He hit my car and run - this is crime.I did claim but driver never picks up...
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I didn't like
  • Very very bad
#905335
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Bunch of LIARS and THEIVES. DO NOT LET THESE GUYS INTO YOUR HOUSE. I had a furniture pick-up scheduled. The guy who came for the pick-up ended up stealing a Best Buy gift card that was lying on the ottoman. Since my husband felt his behavior was a little fishy when...
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#821655
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I purchased furniture in February 2015 and I was suppose to receive it in 2 weeks, and I rreceived it 5 weeks later, and when I did receive it the deliveriey guys ripped one of the pillows, so I ordered a love seat n it took 3weeks to receive it, and when I received it...
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1.0
#636070
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Value City Furniture Shipping Service Review

Value City Furniture
#879813
1.3
Details
Bought a sectional at Value City Furniture and suppose to get a delivery refund because changed the delivery date 3 times. Very dissatisfied with this company. The manager told us that the girl who told us that she would send us our refund had gotten fired.
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Advertised vs Delivered
Exchange, Refund and Cancellation Policy
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Furniture Review

Value City Furniture
#821016
1.0
Details
False advertising. I ordered a lot of furniture. It said 3 weeks till delivery I was ok with the long 3 weeks just before a special event. Then they call and say order is on back order and it will be 3 more weeks. Wow over 1 month for furniture. Would have never purchased if I knew I would not have furniture for the event like it said online. Awful company
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Other Product Review

Value City Furniture
#607303
1.4
Details
Acceptance now payment plan for the three months they RIPP U OFF ... SCAM!!!! They are dishonest people and I will never do business with them again!!!! I'm going to tell everybody how greedy they are and don't work ethicly.
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
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VCF are scam!!! Once sales rep. called police on my husband because of he parked by the store front just for picking up 2 chairs (for which he alredy paid), so it took really 2 minutes... Then on another day their manager tryed to sell me table set for price almost...
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1.3
I didn't like
  • Rude customer service
  • Quality of furniture
  • Not profecional
#606779
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Your commercials, all of them are the worst I have ever seen. People complain and you continue to air them. If any of your commercials appear, I turn off the sound and shut my eyes. I would sleep in the park before I would ever buy any of your furniture. I wouldn't...
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I didn't like
  • Commercial
#605203
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I called today to see if I could get some help on extending my promotion a few months to no avail,there's no loyalty in your company at all.It's truly sad if a person falls on hard time's no one will help them at all.I've never been late on my...
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#394362
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Number 1. the delivery sucks. I had a time of 1pm-4pm. They arrived at 6pm. I called @4:15 to ask what happened and I was told that they are running late. At 5pm, they still weren't there so I called to speak to a supervisor, I was told that they didn't know...
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#303111
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Went to pick up my order from Value City yesterday. The floor model I purchadised was sold. Then the store Mgnt tried to pass of a damaged furnitue that was missing pieces. To add insulte to injury when I got home all the other merchadise I bought was damaged, all...
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Anonymous
oodie01

my fiancee and i was just about to buy somethings from value city

Anonymous
Sgt. RDeal.

Sorry it took me so long to responed. No I\'m in Chicago. And I\'m still waiting supposably it should be fixed in a day or so. \"The Court Is Still Out\"! My contact:...

#295159
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bought furniture several times from value city always had a couple problems along the way,but cant afford to go elseware,so upon delivery of the new sofa sleeper which i needed to have for my parents home cause dad is ill and I take care of him full time now,need...
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Anonymous
Sensible

Why wold you contine to go to a retailer that you have had multiple problems with in the past? Did that bumpy track record make you think that everthing would go smoothly in t...

Anonymous
Value City Furniture

Tammy, I am so sorry that happened and want to help! Please contact us at vcf.facebookfans@vcf.com with your information so we can begin resolving this ASAP. Thanks!

#290639
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We purchased a couch and recliner from Value City Furniture and have had nothing but problems with it ever since. Now I am being told that it will take 3 months for them to get the parts in to fix my couch! My couch won't recline for three months and that seems to be...
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Anonymous
vikki

It seems as though majority of VCF workers who log on to this site take the complaints personal and land subliminal attacks on pissed consumers. Not cool! People should get qu...

Anonymous
vikki

It seems as though majority of VCF workers who log on to this site take the complaints personal and land subliminal attacks on pissed consumers. Not cool! People should get qu...

#255397
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