Featured Not resolved
Customer service

Purchased this bed with extended warrantee.4 months later, bed collapsed.

On August 29, 2015, I called service department explaining situation and sent pictures. They stated this has happened before, they will order parts and contact me. Additionally, will provide the repair with a steel frame to prevent this from happening again as there has been many other repairs to this model from other customers. Four weeks of calling, nothing.

Finally, on September 25, 2015, I spoke with their supervisor, Phil. He apologized, stating he will replace with steel brackets and scheduled a date of October 1, 2015. They never called to confirm. I called that morning to confirm they said it was not scheduled.

Spoke with Phil and the lies snowballed. It was scheduled for October 5, 2015. "Someone changed it in the computer," he stated. Back pedalling further, compounding more lies that are too ridiculous to repeat.

I explained I have been sleeping on a couch for over 4 weeks and I was extremely cranky and wanted service today. He offered a $100 gift card (big deal) how about paying my copays for the doctor visits after almost breaking my neck falling through a bed! Spoke to the manager of Value City Furniture of Lakewood, no help - but if I wanted to purchase more furniture I'm sure he would have done back flips for me! Finally, I spoke with the "real manager" of the service department, Mary Rose, same result - fix it tomorrow.

She also stated they could not use steel brackets for this bed, another untruth from Phil!I will never, ever, purchase another piece from this lying, disgraceful company.

Reviewer is in unhappy mood. jackied stated that there is a room for improvement of repair company and will never go back. Please immediately contact the author of this review to discuss "dishonest customer service, a month without use of bed" of klaussner carolina preserves bed. Value City Furniture needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned klaussner carolina preserves bed in their reviews. You may find this information helpful for further shopping at Value City Furniture.

Had an Experience with Value City Furniture?

Write a review


Terms of Service
Post Comment

You May Also Like

Value City Furniture - Horrible service. Cheater Value City Furniture "Dear friends I am Damber. I have bought three beds from one of the vcf store. I bought the king size headboard foot-board and the mattress(complete bed). When I had the..." Read more Poor quality and very expensive 13' Treasure Garden Canopy Treasure Garden "We purchased the AKZ Treasure Garden 13' canopy 1 year ago. Art Van furniture seems disinterested in standing behind product. The rivets on 1 of the arms posed off. The..." Read more Value City Furniture - Sofa Review from Columbus, Ohio Value City Furniture "Bought a sofa bed for $500.worthless couch. Had to remove the 3 bags of cushioning from the upper part so I can be able to at least fit in the..." Read more Value City Furniture - Totaly wasted my time! Value City Furniture "I was in need of a new stylish bed. Went to VCF after seeing the commercial so many times. Walked in the place was beautiful,organized,appealing,prices set on the furniture and..." Read more Directv Now - DIRECTV - Not Providing Credit Promised on Wireless Genie Mini, agreed upon as a convience to installers. Directv Now "On 03/17/17 we signed up for DirecTV, on 03/24/17 the installers came to setup the system, was based on a promotion of receiving a $150 prepaid card. The main (upstairs)..." Read more Doordash - Bad Pizza Delivery Doordash "I ordered a pizza, salad, and mushrooms from a local pizza establishment called Fratellinos. When I opened the pizza box all of the cheese was on one side of the..." Read more Swagtron sent me a dangerous unit, refused to take responsibility afterwards Swagtron "I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options...." Read more Hewlett Packard - Product falling apart! Hewlett Packard "I bought a HP Laptop this past January ( less than a year) and about a month ago the USB port and the SD card port both stopped working on..." Read more