State: Maryland City: Baltimore Clear all filters (17 of 542 reviews match)
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I ordered my couch online and the delivery date was scheduled and confirmed, but then no one would show up or call to tell me that the delivery had been delayed. This has happened FIVE TIMES (5 weeks)! I have called customer service and even they don't know what's...
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Kira2016
Kira2016

I'm really going through it with Value City as well, I think it's about time for a class action lawsuit, are you interested? Here's my story:In November 2015, I went to Value...

#946980
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I'm so outraged with the type of treatment we received after purchasing a rug that says one measurement that is different from what it really is we are unable to return it because it is as is which neither the sales rep or the cashier mentioned to us now we are out of...
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#667226
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I brought a mattress with a ten yr warranty and my mattress started to sink in and feels lumpy after a couple weeks sleeping on it. I called to submit a claim they said my warranty is voided due to a stain. What a stain gotta do with a lumpy mattress. I will never buy...
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Anonymous
Anonymous

Maryland states that a stain does not void any mattress warranty , it is considered normal wear and tear ... File a complaint with the Maryland attorney General...

1.3
#572870
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Value City Furniture Furniture Set Review

Value City Furniture
#806892
1.0
Details
Value city on eastern Ave workers need to be retrained. They delivered the wrong bedroom set to us twice. They have a nasty attitude up there. I am very disappointed
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BAD CUSTOMER SERVICE: So I just had my new love seat and sofa delivered yesterday. My husband and I noticed later that there was little holes and marks on both the love seat and sofa. So I called customer service and they told me that they had to send someone out to...
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Anonymous
kristy

I just had a similar experience in Pennsylvania. I bought my stuff in February and ever week it has been a different problem. Right now I have a sofa with holes and marks al...

#333621
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I bought a couch from Value City White Marsh, Md. The gentleman who delivered the couch tore up my dore frame and bent it, dug the plaster completely out of it, exposing it down to the steel, they ripped the trim off of my doorframe, and ripped the couch in two...
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Anonymous
Value City Furniture

I am so sorry you had that experience and want to help! Please email me at vcf.facebookfans@vcf.com. We want to learn more and resolve this ASAP!

#325887
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I bought furniture from here a few weeks ago for my new house which I love, but the customer service in White Marsh, Maryland is HORRIBLE. Will not buy from here ever again. I never write reviews or bash stores but I work for a furniture store and have a customer...
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#303463
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My family and I purchased furniture from VCF for a house. Not only did they not provide us with all the furniture we had ordered upon pickup, but some of the furniture was damaged and we were forced to drive over two hours out of our way once more because of their...
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Anonymous
duh

wait, so you had a horrible experience once and YOU WENT BACK ??? And placed a whole other order???? WHY?

Anonymous
Value City Furniture

I am so sorry that happened, and we definitely want to help! Please contact us ASAP at vcf.facebookfans@vcf.com. I will forward that message to our Customer Service team so th...

#284871
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I dont know even where to begin with VCF. They are horrible! My husand who is stationed in Afghanistan purchased a 3 piece sectional for me for our anniversary sincehe couldnt make it home to share our 1st year. I bought this set and after 2 months 1 of the legs broke....
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Anonymous
Almost a new customer

After reading all of the complaints, that are posted I\'ve changed my mind of buying from VCF. Thanks for all the postes.

Anonymous
Value City Furniture

I\'m sorry- email typo! vcf.facebookfans@vcf.com!

#264983
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Our furniture was delivered on May 12, 2011, and about a week later we notice mouse droppings in our kitchen. At first we were puzzle because we had no clue where this mouse could have come from. We have lived at this location for 10 years with no mice or a sign of...
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#248479
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I have to say I am really disappointed. On 5/5/11 I placed an order for a 5PC pub dinette set and the Barcelona queen bedroom package. I was advised that the dresser & mirror portion would not be available until 6/17/11 & arranged for delivery of the dresser and mirror...
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VCF/ASF customer service
VCF/ASF customer service

It has been brought to my attention that we are having problems with our website. Feel free to contact us at 1-800-743-457.

VCF/ASF customer service
VCF/ASF customer service

I am writing from the corporate headquarters of Value City Furniture. We never want to hear that a customer has not had a good experience with one of our stores; but, if we d...

#237821
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