Value City Furniture - Misrepresented Merchandise

20 of 464 Value City Furniture reviews

We purchased what was represented as the best sofa/chair in the store by the Assistant Store Manager at that time.We took out the extended warranty that was offered.

We inquired about the material which was represented as leather. We asked how would it wear? Would the leather fade? We were told on every question or concern we had that it would not fade, it would wear with the best so we took them at their word.

I will add photos of the sofa/chair 2 years later which was the best they had in their stores.

The pictures will tell all that words could not.BTW me and the wife are in our mid sixties and kids are grown up and they do not have any kids so the only ones who sit in these are us.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Advertised vs Delivered
Style and Design
Product or Service Quality
Price Affordability
Customer service
Value for money
Exchange, Refund and Cancellation Policy
Delivery Service
Diversity of Products or Services

Reason of review:
Bad quality
Monetary loss:
Product or service
Review category
Furniture and Decor
review #915578 by

Author wants to be contacted by the company. Learn more

Had an experience with Value City Furniture? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
20 of 464 Value City Furniture reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Oct 10, 2016 #1224779 Longview, Washington, United States

Please contact the store to get a replacement if the warranty company won't honor a claim. I assure you, Value City wants to keep you as a customer and will take care of you. Please post the outcome.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Value City Furniture. However, many companies do monitor reviews on our site.

You were reading a complaint about Value City Furniture.
Filing a new complaint about