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I like the furniture at Value City but there is no customer service for example when its time to have the furniture delivered they cannot give you any type of time window to work with so basically you have to take the day off work to wait for a furniture delivery which i did, but then i noticed some knicks on my brand new $200 coffee table, called to report it, they will send some one out to look at it but again no time window to work with so i have to take another day off work, after i pay this furniture off i will be looking for another furniture store that offers better customer service that is very important.

Review about: Value City Furniture Delivery Service.

Reason of review: Damaged or defective.

Preferred solution: i wanted to set up a service time for my half day off work on Thursdays any time after 11:30 to fix my table or replace it.

I liked: Showroom display, Sales rep, Selection.

I didn't like: Delivery policy.

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