State: North Carolina City: Charlotte Clear all filters (14 of 547 reviews match)
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They are lier. They do not deliver on delivery dates and the customer service is the worst. They needed to be sued for not keeping their promise. I ordered around 2500$ worth thing from them and they wrote on my receipt about the delivery date and yet did not deliver...
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I didn't like
  • Not professional manager
  • Delivery service was a nightmare
  • Repair
#897656
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My husband made a bed purchase for me and we had to reschedule 3 times. The bed was to finally be delivered on Sunday and we waited all morning for the delivery when we got a phone message they had been to our house and left because they could not wait. We called back...
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1.0
I didn't like
  • Delivery service was a nightmare
#852374
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I purchased a love seat and sofa from Value City back in June of 2015. Less then 6 months after I purchased my set the cushions started going flat. I called the store to get replacement cushions in February of 2016 and it's now May and I have not received my...
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2.5
#850320
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I have received horrible customer service. After 1 year of a repeat issue I asked for my money back. It was a hassle indeed to get my money back. Its been 2 1/2 weeks since they picked up the furniture. No check as of yet. I call about it and no one seems to know...
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2.2
I didn't like
  • Delivery policy
  • Being lied too
  • Delivery service was a nightmare
#830292
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The salesperson, Violet, was very helpful and knowledgable about the product. Their American Signature series is solidly built furniture for the price: a real bargain. My only complaint, and it would have been a deal breaker had I known it before I made the purchase,...
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3.3
I didn't like
  • Delivery policy
#827185
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I purchased a couch and love seat 2yrs ago. And paid for the 7yr warranty. Now for the first year we didn't entertain in the living room. I notice that the chair was peeling and called about the warranty and was told it didn't cover that. I don't understand why it...
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2.4
#624863
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THEY APPROVED ME AND WAITED TO THE BEFORE I WAS TO PICK UP MY FURNITURE TO TELL ME THEY COULDN'T GET A HOLD OF MY REFERENCES THAT THEY JUST THAT SAME DAY REACH OUT TO!! AND FROM THERE ON THEY WERE VERY INCONSISTENT WITH WHAT REFERENCES THEY SPOKE WITH. THEY CHANGE EACH...
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#492952
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The first set I put in my guest room which I never used. The second set was a king size set I paid over $1500.00 for because I wanted a really good set. Three months later my king-sized mattress started sagging in the middle. I am a slender, middle-aged woman of 175...
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Anonymous
Value City Furniture

We are so sorry to hear about your recent mattress purchase. We can definitely look into this and see what we can do! Please call out corporate customer service team at 1-888-...

#395907
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My wife and I were shopping for a new sofa and found one at the store in University City, Charlotte NC, # 112. The one we found was a leather sectional but we were reluctant to purchase the couch knowing the dangers that came with owning dogs and the possibility of...
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jdhorton77
jdhorton77

UPDATE: Soon after this review, I received a call from the corporate office apologizing for the confusion and inconvenience. They have made arrangements so I can exchange the...

#355707
Reply to reviews
Since we had full leather damage coverage, we called in the damage we noted on the sofa. After 2+ weeks, a representative from the warranty company came out (he was as rude in person as he was on the phone). You could tell that his sole purpose was to try to find a way...
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#353375
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