So, I spent weeks trying to find a mattress. I went to ten different retailers, laid and sat on about 50 mattresses.
I layed on these mattresses for a min. of 5 minutes and a maximum of 15 minutes. I ended up buying from VCF. Now, I understood the policy of not being able to return or exchange my mattress, but I have to say that my mattress felt different than the store model.
I think Value City's policy of not being able to exchange the mattress for another is *** because Mattress Giant, Sears, Sleepy's, and other retailers allow you to. I would advise you to not buy a mattress from them, unless you have your mind set on a mattress they carry or until they change their policy.
*P.S. I am aware that many of the states have a policy for used bedding (mattresses) and that they must be destroyed when they are slept on.
I still think that if a customer is not happy, at least try to make things better.
Monetary Loss: $800.