I purchased a dining set on October 15, 2019 and it was delivered to my home sometime in November. I live alone and the chairs have been sat on maybe 15 times since I have had them in my home.
Yesterday (March 8, 2020) one of the rungs on a chair cracked in half after I just rested my foot on it. The furniture is not even 6 months old and not paid off yet, but VCF said they will fix the it and not replace the entire chair, which is what I wanted --- a new chair! Plus they said since I picked up the furniture, which I did not, that I needed to bring it back to their Robinson Township location. I explained to the woman on the phone as soon as it happened, what had happened and that I wanted a new chair, not a "fixed" chair.
She said it's not their policy to replace it if it could be fixed. Where are the days that the customer is right! I should be able to get a totally new chair at this point.
Also, when inquiring as to when and how I will get this chair back, they told me I would have to pick it up even though it was a delivery order originally, and if I wanted them to deliver it, then it would not be for 2-3 weeks. As you might have guessed by now, I AM NOT A HAPPY CUSTOMER!
User's recommendation: bUYER BEWARE!
Preferred solution: Let the company propose a solution.
Location: 1400 Park Manor Blvd, Pittsburgh, PA 15205