State: Ohio City: Cleveland Clear all filters (17 of 527 reviews match)
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I purchase a $1600.00 double leather recliner with a 5yr insurance plan to cover ANY and ALL damages.. 3 yrs passed by and headrest started peeling, at this time I'm in the process of moving and during my move I had an accident and broke my leg.. after 6 week of...
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Anonymous
Anonymous

You should contact the store directly. When the warranty company won't honor claims, the store will. Please contact the store directly because the last thing they want is to l...

1.2
I liked
  • Showroom display
I didn't like
  • Quality of furniture and repair
  • Not honoring repairs
#933463
Reply to reviews
I always think I have seen the worst commercial, but this VALUE CITY commercial is disgusting!!! I would never buy anything from this store. Really? This store could not put together a civil commercial to encourage people to buy from them and not have people running...
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#601077
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We bought a new house and few months back we were shopping for new furnitures for our new house. We went to Value City in North Olmsted, OH to buy dinning table and the Bed in January. Since, we were in the process of buying the new house, we didn;t want the furnitures...
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Anonymous
Nnkp

Finally, was very happy to get the table on time for our house warming party. What did I do to make this miracle happen? 1. Got in touch with VCF Corporate office 2. Also...

Anonymous
Marcus

Is this even a real complaint? Ever heard of spell check. It\'s almost as if a spam bot re-wrote some old content.

ALL, I will be moving into a new house April 1st, and i have an entire house to furnish. I went into the store and found the perfect fluffy sectional that i had to have! The salemen from the mutlple times i entered the store seemed more concerned with comission than...
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Anonymous
VCFHATE

WHAT EXACTLY ARE SALEMEN? I thought this was a typo at first but then it is repeated 3 times....... There is no hope for the future.

nickgargs
nickgargs

Value City has corrected this issue and has provided me the quality customer service i expected at first. They had the furniture ready for pick up earlier then expected and pu...

I purchased a reclining couch from Value City in North Olmsted Ohio that lasted only one month after warranty. I've been waiting months for a back order part for the recliner. I highly suggest shopping elsewhere for recliners. This must be a very common problem if...
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Anonymous
Anonymous

i also bought a recling couch loveseat and chair its garbage chair been fixed 3x still screwed up sping coming up stuffing just went away custmer service sucks I will no...

Anonymous
value city employee

how much do you weigh

Bought table set. Repair man came checked the chairs said they have problem's with the chairs-so they finaly replaced it. New set had two snags in the chair,so they gave me $50.00 back. March-2011.Bought loveseat & two chairs- Chairs we're scrached leg was...
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i payed for a coffee table April 7th i was promise that my table would be here 4/23/2010 she called me tonight at 7pm to tell me Monday 4/26/2010 i ask her why she said i am not sure every time i purchase anything it's always a problem ii have company coming and...
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Anonymous
Mervin Silva

Ms.Makalaya45, I am the General Manager of the Warrensville Hts. store and have been trying to locate info on you so that I personally can help you, however I\'ve had no luck...

i payed for a coffee table April 7th i was promise that my table would be here 4/23/2010 she called me tonight at 7pm to tell me Monday 4/26/2010 i ask her why she said i am not sure every time i purchase anything it's always a problem ii have company coming and...
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I bought a couch and love seat at vcf and with that i also bought the warranty, my couch is torn so they said they would replace that but not my love seat, how *** is that. They expect me to replace my couch that isn't made anymore with some other brand no way. I...
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Anonymous
Acerbic

That is horrible. Seeing as how there is nothing wrong with the loveseat, you are absolutely intitled to get a replacement. If they do not give you a new one they could at lea...

Anonymous
Another Value City Shopper

While I have never worked for Value City, I\'m a Value City shopper (for 25+years!), both their funiture store and the retail store. You have got to be kidding to think the...

value city furniture is so crappy i bought two kids dresser's from there and soon as i took them out of the box they fell completly apart. I took them back and they gave me a big hassel about giving me my money back their employee's are so rude their furniture...
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Anonymous
Sensible Lad

Here is some free advise based upon sound economic fundamental principals: 1. If the product is on the low end of the cost scale comparable to other, similar products in th...

Anonymous
CATHERINE

Got delivered a Gathering Table top and NO LEGS, and to boot the top was damaged, and 1/2 my order was missing. I refused the order. The following morning I get the Store Mg...

#172965
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