Not resolved

My wife and I have purchased items from here, and just now tried to take advantage of their "warranty".We bought a bar, two pub tables, 4 chairs and two bar stools.

We use two chairs regularly. The other two chairs and two bar stools are downstairs at the bar. I needed a chair, and when I got one of the chairs from downstairs, it has a break in the frame. This chair has never been used.

My wife called Valu City, was told they don't sell that unit any more, therefore there is no warranty. They just lost a customer. I would give ZERO stars, if that was possible.

We have spent a lot of money there for nothing.Stay away - Vans at least services what they sell!

I liked: Sales rep.

I didn't like: Useless warranty, Quality of product, Customer services, Total disregard for customer after the sale.

Review #1006990 is a subjective opinion of a user.

PRODUCT OR SERVICE Value City Furniture Chair
Reason of Review / Monetary Loss Bad quality / $139
Preferred solution I want a chair that is not broken. (Replacement)

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