I will never purchase anything from This company again and I am very close to canceling my 10,000 purchase as well. I purchased a bedroom set mattress and living room set.
The mattress doesnt feel like what we tried in the store it is hard as a rock and I wake up uncomfortable and stiff every morning I was told I would have to pay 300. To exchange it its when its not what I tried in the store why should o have to pay to exchange it ? I was told my living room set would be here the latest 14 weeks which would have been first week of January its now the end of February and I still dont have it.
My bedroom set is due to be deliveries tomorrow 2/20 no one called to discuss times I finally called the store and was told a time that both my husband and I will be in work was told I would have to pay a redelivery fee ! Trying to speak with someone in the warehouse its my 3rd time calling as Im typing this every time its my turn I get a voicemail I and very close to canceling everything !!!
User's recommendation: Never purchase here.
Monetary Loss: $3.
Preferred solution: Let the company propose a solution.
Value City Furniture Pros: I will let you know if i find one.
Value City Furniture Cons: Horrible customer service.
Location: 949 State Highway 37, Toms River, NJ 08755