Value City Furniture - Pure Promise Warranty
This is a fake warranty. I bought a sectional sofa less than two years ago for more than $1000 and it is already peeling. This is a smoking free, no kids, no pets house. We use the sofa very few and when I called the warranty, it does't cover this issue... so, first, where is the quality control for this furniture??? Second, why do you sell a warranty that doesn't work??? Do not buy this warranty and look for a better quality furniture. I can't understand why you sell a poor quality furniture and why you sell this fake warranty????
My insurance certificate says: โข A structural or component failure due to a defect in materials and workmanship during normal
residential use. Includes breakage of frames, glass, mirrors, mechanisms, welds, swivel bases, recliner
handles and assembled joints and includes component mechanical and electrical failures such as defective
motors, massagers, vibrating units and heaters โข Checking, cracking, bubbling or peeling of the coating of finish on hard surfaces โข Seam and stitching separation; zippers, buttons and tufted buttons โข Loss of silvering
Reason of review: Warranty issue.
Monetary Loss: $1316.
Preferred solution: repair or store credit.
Location: Orlando, FL 32821, USA
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I have a dinette set that got wet from fire fighters putting dishes on my table and it has about 5 water bubbles on it and they wonโt fix it because they said it was in a fire and the table wasnโt damaged from the fire
Complete waste they have a whole list of what should be covered and they refused to approve my claim. It was accidental damage from scissors.
Not only are they useless but while I was speaking to the supervisor the people in the background were laughing at me. Do not purchase!
Same thing happened to me. They gave 2 different explanations on claim denial.
Fool me once.... Never again
I agree Pure Promise (Warranty Service) is a scam
Exactly. Fake warranty . Worst customer care, especially the one in Novi
ES UNA GRAN ESTAFA PURE PROMISE!!!!.NO TE GARANTIZAN NADA EN 5 NI EN 2 AรOS NI EN NINGUNO . CUANDO LOS LLAMAS PARA DECIRLES D TU PROBLEMA CON EL MUEBLE TE DICEN QUE DEBISTE LLAMAR DENTRO DE LOS 15 DรAS DE HABER ENCONTRADO EL PROBLEMA .SERรN IDIOTAS, ESTรPIDOS O PEOR ..UNOS ESTAFADORES?
...SI PAGO UNA GARANTรA DE 5 AรOS ES PORQUE DENTRO DE LOS 5 AรOS LLAMO CUANDO SE ME DE LA GANA SI MI MUEBLE TIENE PROBLEMAS PORQUE PARA ESO PAGUE UNA GARANTรA DE 5 AรOS. ME ENCARGARร DE EN CADA PรGINA QUE ENCUENTRE Y DรNDE QUIERA QUE PUEDA ESCRIBIR LA VERDAD SOBRE LA FALSA GARANTรA QUE OFRECEN.