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2.6

This is a fake warranty. I bought a sectional sofa less than two years ago for more than $1000 and it is already peeling. This is a smoking free, no kids, no pets house. We use the sofa very few and when I called the warranty, it does't cover this issue... so, first, where is the quality control for this furniture??? Second, why do you sell a warranty that doesn't work??? Do not buy this warranty and look for a better quality furniture. I can't understand why you sell a poor quality furniture and why you sell this fake warranty????

My insurance certificate says: โ€ข A structural or component failure due to a defect in materials and workmanship during normal

residential use. Includes breakage of frames, glass, mirrors, mechanisms, welds, swivel bases, recliner

handles and assembled joints and includes component mechanical and electrical failures such as defective

motors, massagers, vibrating units and heaters โ€ข Checking, cracking, bubbling or peeling of the coating of finish on hard surfaces โ€ข Seam and stitching separation; zippers, buttons and tufted buttons โ€ข Loss of silvering

Reason of review: Warranty issue.

Monetary Loss: $1316.

Preferred solution: repair or store credit.

Location: Orlando, FL 32821, USA

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Guest

I have a dinette set that got wet from fire fighters putting dishes on my table and it has about 5 water bubbles on it and they wonโ€™t fix it because they said it was in a fire and the table wasnโ€™t damaged from the fire

Guest

Complete waste they have a whole list of what should be covered and they refused to approve my claim. It was accidental damage from scissors.

Not only are they useless but while I was speaking to the supervisor the people in the background were laughing at me. Do not purchase!

Guest
reply icon Replying to comment of Guest-1762677

Same thing happened to me. They gave 2 different explanations on claim denial.

Fool me once.... Never again

Guest

I agree Pure Promise (Warranty Service) is a scam

Guest

Exactly. Fake warranty . Worst customer care, especially the one in Novi

Guest

ES UNA GRAN ESTAFA PURE PROMISE!!!!.NO TE GARANTIZAN NADA EN 5 NI EN 2 Aร‘OS NI EN NINGUNO . CUANDO LOS LLAMAS PARA DECIRLES D TU PROBLEMA CON EL MUEBLE TE DICEN QUE DEBISTE LLAMAR DENTRO DE LOS 15 DรAS DE HABER ENCONTRADO EL PROBLEMA .SERรN IDIOTAS, ESTรšPIDOS O PEOR ..UNOS ESTAFADORES?

...SI PAGO UNA GARANTรA DE 5 Aร‘OS ES PORQUE DENTRO DE LOS 5 Aร‘OS LLAMO CUANDO SE ME DE LA GANA SI MI MUEBLE TIENE PROBLEMAS PORQUE PARA ESO PAGUE UNA GARANTรA DE 5 Aร‘OS. ME ENCARGARร‰ DE EN CADA PรGINA QUE ENCUENTRE Y Dร“NDE QUIERA QUE PUEDA ESCRIBIR LA VERDAD SOBRE LA FALSA GARANTรA QUE OFRECEN.

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