Ask Community about Value City Furniture

According to the Value City Furniture faq section, each store's pickup and delivery services are unique to their local area.
To get more information about the delayed orders and order tracking, please call the store phone number located at the top of your invoice. You may also contact the Value City Furniture customer care team by phone at (888) 751-8552 or via the support form on the PissedConsumer website.

According to the Value City Furniture faq section, the company does not sell furniture until they are sure they can service your area to ensure the smooth delivery of your order. They ask your zip code to show the estimated delivery dates. Each store's pickup and delivery services are unique to their local area.

The Value City Furniture refund & exchange policy allows you to exchange or get a refund on your ordered merchandise before it is delivered or after it has been delivered. For refund requests made before the receipt of merchandise, you can be reimbursed for taxes, cost of protection plans as well as warranty programs purchased for the merchandise. On the other hand, if you are dissatisfied with the products delivered, you may return the merchandise for a full refund less the delivery fees within 7 days of delivery or pickup. Please check out comprehensive information on this issue given in the article Top Value City Furniture Question: “Does ValueCityFurniture.com Have a Warranty?”

Value City Furniture warranty reviews reveal that customers do not clearly understand the Value City Furniture warranties or have difficulty making claims. According to Value City Furniture FAQ section, the furniture company has partnered with different independent companies to offer three types of protection plans: Pure Promise Furniture protection, Pure Support Adjustable Bases Protection, and Guardsman Outdoor Furniture Protection. 

The Pure Promise Furniture protection is a 5-year worry-free protection plan for your furniture that covers against stains, accidents, and structural damage to leather, wood and fabric items. When you make a claim, a certified service technician will respond and repair or replace the damaged items. To make claim for furniture covered by the Pure Promise plan, call 1-87*-478-2467. 

The Pure Support protection plan is a 10-year warranty for adjustable beds. It only covers a residential adjustable furniture plan against breakage of sleeping mechanisms, reclining mechanisms, heating, vibrating mechanisms, steel frames, welds, and failure of integral electrical components. To make claims or ask questions about this plan call (877) 478-2467. 

The Guardsman Complete Outdoor Furniture Protection Plan is a 5-year warranty plan on select furniture categories against stains and damages caused by specific occurrences including food, beverage, human, pets, bleach, cosmetic, puncture, burn, breakage, scratches, operational, and structural failure among others. To make a Guardsman warranty claim call (800) 253-3957. 

When ordering, at the checkout, if the items you ordered are eligible for any of these protection plans you will be provided with additional information about the plan and its pricing. Value City Furniture states that if you do not use the warranty by its expiry date, it will be sent back to you in the form of store credit.

If you need any assistance you may contact Value City Furniture Customer Service by phone, by email, by mail, or via social networks. 

Value City Furniture Customer Service

• Phone Number: 888 751-8552

• Email: vcf.facebookfans@vcf.com

• Mailing Address: Value City Furniture, Inc 4300 E. 5th Ave. Columbus, Ohio 43219 United States