Value City Furniture Questions and Answers
Why my order delayed every month.
I order since February and every time when i track my order i see different day and month they push the day for amonth every time
Are there different ways to pay for layway without coming into store?Since store is closed right now, are there other ways I could pay on my layway?
According to Value City Furniture FAQ page you can pay your layaway online. Go to valuecitynj.com/payments/ , enter your phone number, invoice number and payment amount. Pay with the methods accepted by the company.
Is value city doing deliveries.
Nothing, but would like to get my living room set out of layaway this month
- delivery of furniture to your home;
- assembly of your furniture (except on 'Ready to Assemble' merchandise);
- for a period of one year, in-home service for repair or replacement of defective items.
Please contact your local store to find out what services are available.
How can I return my furniture to Value City Furniture?
What is Value City Furniture warranty policy?
The Pure Promise Furniture protection is a 5-year worry-free protection plan for your furniture that covers against stains, accidents, and structural damage to leather, wood and fabric items. When you make a claim, a certified service technician will respond and repair or replace the damaged items. To make claim for furniture covered by the Pure Promise plan, call 1-87*-478-2467.
The Pure Support protection plan is a 10-year warranty for adjustable beds. It only covers a residential adjustable furniture plan against breakage of sleeping mechanisms, reclining mechanisms, heating, vibrating mechanisms, steel frames, welds, and failure of integral electrical components. To make claims or ask questions about this plan call (877) 478-2467.
The Guardsman Complete Outdoor Furniture Protection Plan is a 5-year warranty plan on select furniture categories against stains and damages caused by specific occurrences including food, beverage, human, pets, bleach, cosmetic, puncture, burn, breakage, scratches, operational, and structural failure among others. To make a Guardsman warranty claim call (800) 253-3957.
When ordering, at the checkout, if the items you ordered are eligible for any of these protection plans you will be provided with additional information about the plan and its pricing. Value City Furniture states that if you do not use the warranty by its expiry date, it will be sent back to you in the form of store credit.
How do I reach out to Value City Furniture customer service?
Value City Furniture Customer Service
- Phone Number: 888 751-8552
- Email: vcf.facebookfans@vcf.com
- Mailing Address: Value City Furniture, Inc 4300 E. 5th Ave. Columbus, Ohio 43219 United States
Need my table replaced.
Where is my kitchen table was supposed to be delivered yesterday table was damaged when brought out should have been replaced yesterday no one called or came stop playing with me and answer the question
How can I pay off my account balance today.
I would like to pay my latest off today n set up for delivery as soon as possible
I ordered Allori Chest And Dressing Mirror and...So I ordered the Allori Chest And Dressing Mirror in black about November of 2020 and the delivery date was about 12/22/2020. They called because they cut off some workers due to covid and thats understandable so they moved my delivery to everything in January 6th 2021 but the bed in January 22nd.
They came in the 6th and the mirror was missing from the Allori Chest And Dressing Mirror. They came today for the bed and they said its not in the truck. I called and they said they have the mirror moved to the end of May. Like I understandable covid cuts off workers but like shouldn't this set come together?
Like the allori chest came in the 6th and the mirror has not come.
Like I'm so confused. I mean I'm not mad I'm just confused and looking for answers and clarifications.
To get more information about the delayed orders and order tracking, please call the store phone number located at the top of your invoice. You may also contact the Value City Furniture customer care team by phone at (888) 751-8552 or via the support form on the PissedConsumer website.