Value City Furniture

We pre ordered some leather hartley sectional pieces from dylan 6/13/25. As part of the deal we struck with him was to have the other couch picked up that was just delivered by them as it clearly wasn't as advertised.

I had to call next next day and spoke with yvonne to arrange the pickup and finalize the new purchase, i spent over 3 hours making phone calls to her trying to make sure she was taking care of business for us. im the one who actually had to make the calls and take care of it because every time I'd call back, she acted confused and wasn't on it. Several days later, i called kyle, the assistant manager, and he had to call Springdale to set up the return because she didn't do it. On delivery day, the delivery teams show up and begin to physically roll our 3 boxes through the wet grass and down the driveway, and walkways end over end!

In shock, luckily, I had taken a video of this. Boxes were destroyed by the time they made it to our door. I'm pretty skinny myself as i have lymphoma but I had to help one of the guys bring in the last box a few more feet into our home as the other driver quit, gave up and walked off. We had some real damage to the frames.

In additionthe walls in the hallway were damaged by the delivery helper guy tossing the returned couch down the stairs. The head driver admitted his helper had a "bad attitude" and didn't want to help. I sent in the video and photos to Eastgate and Springdale stores to let them know what happened. The Eastgate manager lady reviewed the video evidence and called me back.

She wanted to set up a whole new delivery. I said lets hold off until I can inspect everything.

She said she would have a sit down meeting with her staff and discuss my particulars, the unacceptable tossing of 3 couch boxes down our driveway, the damage to our walls and bent frames with them and call me back the following day with a resolution and or compensation to satisfy us 100 percent. So far, we've never heard back from anyone at Eastgate.

My husband and I visited this store on July 10, as well as today, July 11th, to purchase an item in the clearance section that was marked at a great price. However, when we returned to purchase the item, the Manager refused to allow us to purchase the item for what we had originally seen it listed as the night before.

This store gets a "0" rating because of the manager who was inconsiderate of us as customers. She ruined our day with a bait-and-switch tactic! After working with a very kind salesman for almost 2 days, the manager demonstrated a lack of customer service care towards us as customers. We spent hours in the store picking out items, but she refused to allow us to purchase the set for the price that was originally on the item.

We initially spoke with the salesman who spent time with us, confirming the price we saw on the item the night before. The manager decided that the pieces belonged to another piece, and someone else put that price on the set. We called the Corporate Office and ran into a dead end as well. The representative said she was taking my complaint, but I am not confident that it will be passed on.

She could not find anyone to handle my issue. This is what happens when you deal with less-than-standard companies.

We are very disappointed and dissatisfied with our treatment today at the American Signature Furniture store, especially the manager at 3755 Carmia Dr. SW, Suite 1000, Atlanta, GA 30331

I purchased a sectional from your Waldorf office. I contacted them to let them know that the sectional was coming apart.

This representative, Mia, was very unprofessional, very aggressive, and also became a little agitated when I told her that I had purchased the item and that I had been speaking with the manager who was going to allow someone to come out to do a survey of the furniture. She said they don't do that.

The next day, which was on the 12th of April, she contacted me and said that a representative could come out and survey the item for $250. I would like for someone to call me immediately about a sectional that I've only had for four weeks that is completely coming apart.

I have placed a claim through Value City Furniture. They emailed back Wednesday 7/23 with seven questions that I answer and emailed them back the same day.

I am still waiting for a reply.

My Property Damage Claim # 169162

Below I have attached the questions your company asked with my answers attached.

1. Describe the damage being claimed

The wood on my doorframe was severely damaged, paint ripped off, and bent and dents into the wood. There are also scrapes and black marks in multiple places. And the door itself was scraped into the wood at the bottom as well as black marks.

2.

What occurred during the delivery that may have caused it.

The two delivery men were bringing chairs into that room through that doorway and were clearly not careful.

3. Confirm the date of delivery

Tuesday, July 22 2025

4. Confirm the date of the loss

Tuesday, July 22 2025

5. Confirm when you first reported the damage, and to whom it was reported

I reported it on Tuesday, July 22 2025.

I first called the Value City customer service line and the woman directed me to report it into the store I had placed the order through originally and she said she couldnt assist me over the phone. Then on Google I came across Pissed Consumer and made a short report through there. After doing so, I drove to Value City Furniture in Gurnee where I placed my order, as I was directed to do, and spoke to I believer her name is Rose in their Customer Service and told me I would have to call it in. She did look on her computer to verify a claim was made and she confirmed it was.

She let me know I would hear back within 7-10 days.

6. Confirm who was present during the delivery, and who witnessed the damages occur at the time of the incident

The two delivery men, my husband, and I were present during the delivery as well as the 4 of us were present to witness the incident caused by the delivery men.

7.

Are you the homeowner? If not, please have them contact me or provide their contact information, as we will need to speak with them directly in order to move forward with this investigation.

Yes, my husband and I are the homeowners.

I purchased a dining set at the Fairview Heights, Illinois, store on April 13th, 2025. I was told by salesman Dexter Williams I would be able to pick it up on May 21st, 2025, which is about six weeks from the purchase date.

They called on May 20th, 2025, and told my daughter it wouldn't be in stock until June 11th, which is almost another month. I paid cash for the dining set of $422.51. I want my money back, and not in two weeks. You all took my money; now I want it back now, so that I can go elsewhere and get a set.

I called customer service, and the person told me a manager would call back, which she didn't. I will never purchase anything else from Value City Furniture because you do not honor your customers and give them the runaround when you do not want to deal with them after you've received payment.