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Accommodation for furniture being pushed back and forth

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Hello, I received a call stating my furniture is being delayed yet again. What are the accommodations for me not getting my furniture though its paid in full. Like it should be free delivery or something for me waiting. Originally I was told it would be ready for pickup in Dec on 31st 2020 then it was supposed to have been changed to Feb 12th, 2021 then it was scheduled for Jul sometime then later received a call saying it would be here and ready for pick up on May 6 now today its being moved to May 12th. This makes no sense. I even ask the rep to transfer me over to corporate office to make yet another complaint because when I gotten a call in Feb or March about the ottoman it was not right color and was not available for pick up though a gentleman called and stated it was ready. I came into store asking why or what happen that I got a call to pick up the ottoman and the guy in the back was like it is not here. I would like to know why its a run around. At this point I almost want to say keep it and give me all my money back.

User's recommendation: Get while in store otherwise its forever on wait time.

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Featured
ID
#2525134 Review #2525134 is a subjective opinion of poster.
Location
Utica, Michigan
Product
Value City Furniture Furniture Set
Pros
  • No product
Cons
  • Tried to talk with corporate office was unable to get an answer
Preferred solution
Let the company propose a solution
Most helpful review

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Value City Furniture - A large Hole scuffs and carving on my wall from the delivery guys in my brand new house. Three pillows are missing and the legs are damaged.
Value City Furniture - A large Hole scuffs and carving on my wall from the delivery guys in my brand new house. Three pillows are missing and the legs are damaged.
Value City Furniture - A large Hole scuffs and carving on my wall from the delivery guys in my brand new house. Three pillows are missing and the legs are damaged.
Value City Furniture - A large Hole scuffs and carving on my wall from the delivery guys in my brand new house. Three pillows are missing and the legs are damaged.
Value City Furniture - A large Hole scuffs and carving on my wall from the delivery guys in my brand new house. Three pillows are missing and the legs are damaged.
Value City Furniture - A large Hole scuffs and carving on my wall from the delivery guys in my brand new house. Three pillows are missing and the legs are damaged.
Original review updated by user Mar 10, 2022
I would never purchase anything from value city again. You get what you pay for, like on a value meal at McDonald's. Value City Furniture delivery personnel was very rude to me, they put a big hole in my wall and scratches all on my wall and did not want to proceed...
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ID
#3395309 Review #3395309 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Pros
  • At this time no pros
Cons
  • Very bad terrible experience
Loss
$600

Need a piece of furniture fixed

Its so bad i wouldnt even rate yall i will never buy anything from this store your customers service was no help i bougt a table set and not even a month the chairs start falling apart its about to be two hole months and still no one has cone to replace anything they aren't doing anything to compensate me its lime they dint care im truly an unhappy customer when i paid almosr 2,000 dollars for this table set !!!
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ID
#3673332 Review #3673332 is a subjective opinion of poster.
Location
Detroit, Michigan
Cons
  • Customer service terrible
  • Poorly made furniture
Preferred solution
Price reduction

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I was hospitalized during the end of my 120 day period. About 22 days after it expired I reached out to pay the early pay option and was denied. I would like to pay the amount in full and the will not take off the interest. Reached out to the manager at the store and...
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ID
#3660077 Review #3660077 is a subjective opinion of poster.
Location
Memphis, Tennessee

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Verified Reviewer
New Reviewer
Listen, I have been waiting for this stupid ottoman since February. Our couch was delivered in April. Originally, we were supposed to get our furniture in march. Then it was pushed out to April, and when they delivered my couch, there was no ottoman. So I called and...
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ID
#3650181 Review #3650181 is a subjective opinion of poster.
Location
Louisville, Kentucky
Pros
  • Sales rep
  • Awesome furniture
Cons
  • Manager
  • Took money and didnt inform me my delivery date was changed
  • Horrible communication
Preferred solution
Deliver product or service ordered

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New Reviewer
Value city furniture..I can't even give one star
Value city furniture..I can't even give one star
Beware people stay away .I went last nov and bought a island set,island ,4 chairs, well they told me the island would be in ,in a few weeks but the chairs would be pushed to june21,so in order to have something to set on I had to buy 2 benches at almost $500.extra...
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ID
#3643793 Review #3643793 is a subjective opinion of poster.
Location
Louisville, Kentucky
Pros
  • At this time no pros
Loss
$500
Preferred solution
Deliver product or service ordered
New Reviewer
We purchased over $13K in furniture in the past couple of months from the Waldorf, MD location. Twice they made the mistake of forgetting to add an item to our ticket that was determined after we paid. We were supposed to get delivered Coffee table and two end tables...
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ID
#3635208 Review #3635208 is a subjective opinion of poster.
Location
Waldorf, Maryland
Preferred solution
Let the company propose a solution

Satisfaction

00000000000000000000000000000000000000000000000000000000000000000000000000000customer service 0000000000000000000000000000
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ID
#3617226 Review #3617226 is a subjective opinion of poster.
Location
Hagerstown, Maryland
New Reviewer

Productivity

Unhappy with customer service very disappointed in so many ways they want youre money and customer appreciation but they do not follow thru as a professional computer

User's recommendation: Not worth it.

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ID
#3617200 Review #3617200 is a subjective opinion of poster.
Location
Hagerstown, Maryland
Preferred solution
Something the company feels appropriate. Not the customer.

I had a return and the money is still not back on my credit card

I did a return and still nothing back on my credit card. Don't ever buy from here. The services suck it's not worth it.

User's recommendation: Don't buy from here.

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ID
#3616350 Review #3616350 is a subjective opinion of poster.
Location
Des Plaines, Illinois

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New Reviewer
You owe me my refund or gift card or on credit of $2,000 so I made replace the bedroom set you sold me that fallen apart and Pure Promise said because you repaired it 3 times in the first year that my Warranty was void and that this is your responsibility and promise...
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ID
#3615030 Review #3615030 is a subjective opinion of poster.
Location
Wyoming, Michigan
Pros
  • At this time no pros
Cons
  • Not true on words
Loss
$2000
Preferred solution
Full refund

Purchase bedroom furniture over 2 months ago. delivery is for 5/25/22. have not heard from this company

Purchase furniture over 2 months ago, it was on back order with a delivery date of 5/25, i had not heard from them, so I call, store was closed but said I could speak to someone online. They provided a link, when I click on and typed in my information, the answer asked me to tell them about a computer, typed asking if they were a robot and the reply was, "I will happen to help you with information on your computer. Meanwhile need I say it is 5/25/22 and I still no nothing about my purchase.noN
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ID
#3608045 Review #3608045 is a subjective opinion of poster.
Location
Elmhurst, Illinois
Don't order furniture from Value City, They take your money, but change your delivery date multiple times. I ordered a new recliner on April 2nd...they gave me my 1st delivery date for April 29th, then it was changed to May 18th, then again they changed it until May...
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ID
#3603335 Review #3603335 is a subjective opinion of poster.
Location
North Ridgeville, Ohio
Pros
  • Good prices if you can get the merchandise
Cons
  • Delivery of products sucks
  • Delivery was he worse
Preferred solution
Full refund

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New Reviewer
I purchased a cocktail table and end table I made a partial payment and was given a date when I checked on the order they told me it would not be ordered until I paid the full amount this was not explain to me when I made the partial payment so at the time I was told I...
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ID
#3584795 Review #3584795 is a subjective opinion of poster.
Location
Glen Burnie, Maryland
Preferred solution
Deliver product or service ordered

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New Reviewer
We purchased really nice furniture from Value City Furniture but the mirror was broken when it arrived. They ordered a new one for us and my wife stopped by after work to exchange it and have it loaded into the car. 2 of the loading employees stood around while she was...
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ID
#3581739 Review #3581739 is a subjective opinion of poster.
Location
Monroeville, Pennsylvania
Pros
  • Great furniture
Cons
  • You load yourself while employees stand around and watch
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Original review updated by user Jun 13, 2022
Ordered a dining room furniture and chairs in Feb 18, 2022. I was told they would be delivered in May and June, 2022. Every 2-3 weeks I receive an email stating that due to Covid 19 they are experiencing delays and they provide a delayed delivery date. Now I am told...
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ID
#3575228 Review #3575228 is a subjective opinion of poster.
Location
Yorktown, Virginia
Cons
  • Poor communication
  • Items not received
  • Poor customer service
Loss
$1600
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Two different end tables delivered

Value City Furniture - Two different end tables delivered
Ordered two marble top end tables, with gold running through marble. The company delivered one with gold and one with black/grey. When I called to make the complaint, they actually told me they were similar as If that mattered. After going back in forth and sending pics they agreed to re-deliver the matching table. No surprise they delivered another black/grey and not gold as I repeatedly asked for.

User's recommendation: Be careful dealing with them. You think they have quality products and service but it is not.

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ID
#3575204 Review #3575204 is a subjective opinion of poster.
Location
Yorktown, Virginia
Preferred solution
Deliver product or service ordered

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