
Value City Furniture
Value City Furniture Overview
Value City Furniture has 1.9 star rating based on 708 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Value City Furniture to a friend or colleague.
- Rating Distribution
Pros: Sales rep, Very nice looking furniture, Will never be back.
Cons: Customer service, Quality of furniture, I can not get anyone to give me answers.
Value City Furniture has 1.9 star rating based on 708 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Value City Furniture to a friend or colleague.
- Rating Distribution
Pros: Sales rep, Very nice looking furniture, Will never be back.
Cons: Customer service, Quality of furniture, I can not get anyone to give me answers.Recent recommendations regarding this business are as follows: "Stay away", "Run! I get wanting/needing to find reasonable prices. Trust me; as teachers we have always been frugal, but from now on, I would rather pay double and have better, more reliable quality and service.", "Don't purchase from Value City since they wash their hands once the sale is done", "Do not get furniture there in less you got a year to wait", "Don’t shop at value city".
Most users want Value City Furniture to offer a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews











































Upset
Pure Promise will not repair my recliner
- Do not fulfill promise & take their time in acknowledging problem
Preferred solution: my chair fixed
User's recommendation: don't buy the warranty !!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty
- Lots of styles
- Time frame
- Blaming customer online vs store
- Make customer wheel and deal
Preferred solution: I want my warranty back
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I want to send a new bed because the bed I originally got broke
User's recommendation: Check if ur bed is installed properly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty claim issue
- Great selection of items
- Warranty service
Preferred solution: Full refund
User's recommendation: I’ve had positive and negative experiences with their warranty.
Horrible Service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMisleading/unfair practice, poor customer service/product
Preferred solution: replacement
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Dissatisfaction
- Service value and communication
Preferred solution: Price reduction
User's recommendation: Don’t buy here and especially from Joliet and Aurora
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible stock issues
- Poor stock and warehouse issues
Preferred solution: My Dining Room
User's recommendation: Shop elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Bad customer service and deceptions
Company fixed the issue and I have been provided with product replacement.
Preferred solution: Nothing. They have lost a valuable customer
User's recommendation: Never
Terrible Place
Preferred solution: Full refund
User's recommendation: Don't go
Fraud
Damage
User's recommendation: Stay away

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSo Disappointed!
- Cheap stuff
- Service after purchase and quality of product
User's recommendation: Run! I get wanting/needing to find reasonable prices. Trust me; as teachers we have always been frugal, but from now on, I would rather pay double and have better, more reliable quality and service.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not received a refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPure Promise Warranty
- Make you feel like they care when they offer pure promise wa
- Pure promise warranty is just a scam
Preferred solution: replace the cushions
User's recommendation: Don't purchase from Value City since they wash their hands once the sale is done
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