Value City Furniture
780K
CLAIMED LOSSES
1.2K
TOTAL REVIEWS
120K
PAGE VIEWS
5
ISSUES RESOLVED
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Verified Reviewer New Reviewer
I have been a Value City customer for way over 5 years, I have a credit line I am currently paying off and still owe over $3,500.00. I have learned my lesson and will never buy or recommend this company ever again. The quality of the furniture is incredibly cheap. I...
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ID
Loss
$1200
Preferred solution
Full refund
New Reviewer
My deliver has been delayed again
Our bed was purchased on 3-13-21. Our delivery date has now been pushed for a 3rd time. This is by far the worst experience I have ever had purchasing anything quite frankly and would like to speak with someone immediately regarding a refund. I have call the Frederick store all day and they hang up. This is a disgrace and you should not be able to run a business like this. I will be notifying BBB regarding my situation.
User's recommendation: Do not buy furniture from Value City Frederick, MD.
ID
Location
Frederick, Maryland
Pros
- Decent furniture selection
Cons
- Always something wrong with furniture we purchase
- Way they lied to us
- Delivery sucks
Loss
$500
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI ordered a bedroom set it did not come complete plus the mirrors came broken
Value city furniture is probably the worst furniture store I ever had to deal with. I ordered a bedroom set back in January it did not arrive to the middle of June. I was missing pieces from my furniture plus the bedroom mirrors came broken. We are in June they claim I would not get the rest of my furniture till November almost one year after I ordered my furniture. I get the runaround constantly no one helps to save the problem!!! I would never recommend them and never buy from them again!!!!.
User's recommendation: Do not buy from value city furniture.
ID
Location
Joliet, Illinois
Product
Value City Furniture Furniture Set
Cons
- No help fixing the problem
Preferred solution
I will like the rest of my furniture as soon as possible. I also would like a price reduction. And any other compensation.
New Reviewer
Checking on parts
I bought the sofa in Nov. In Feb. The one side quit, I called numerous times after to see what was going on, always a different answer when it would be here, never seem to show up, after 5 months I was finally received a call telling me it would be replaced, which on Tuesday it was. My only question is, dies my warranty still stay in effect or start over, I bought any extra warranty to go along with the one that went with the first purchase. At this time we are happy with the exchange to a new sofa, n hoping it doesn't happen again.
ID
Location
Sandusky, Ohio
Pros
- Sales people
Cons
- Defective recliner
Preferred solution
Price reduction
New Reviewer
Not happy with my delivery
No follow up call was told my furniture would be delivered today but I was given a completely different date
ID
Location
Waldorf, Maryland
Pros
- Sales people
Preferred solution
Price reduction
New Reviewer
I puchased two mechanical recliners with warranty and last year both stopped working i call and a work order and nothing has been done.
Rotten warranty service. this is what I'm talking about they want 100 symbols for this message but they cant get around to fixing or replacing my chairs. one recliner wont close one will not open and I bought a third on clearance and that does not close either.
User's recommendation: dont buy nothing that plugs in at value city because as soon as you pay them you can find them.
ID
Location
Detroit, Michigan
Loss
$1000
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
This is by far the worse service i have experienced. Yes i understand Covid has caused delays in items being shipped, but someone shoild not be waiting 6 months to receive furniture, fhen when it arrives it is damaged. I will never be spendjng my money nor will i...
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ID
Location
Waldorf, Maryland
Loss
$250
Preferred solution
Let the company propose a solution
Aggrivated. Upset
My order has been rescheduled for pickup four time. Value City Furniture didn't call me on the fourth change, I found out the day I was scheduled to pick up so imagine my frustration. Buying from Value city furniture has been my worth decision this year.
User's recommendation: Do not shop at Value City Furniture.
ID
Location
Fort Huachuca, Arizona
New Reviewer
I bought bedroom suit from lynnhaven store then waited now four months because my 16 yo grandaughter really loved suite. I finally told her no more. In the mean time I was in touch with the store and got so kinds of reasons from covid to shipping to containers. I have...
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ID
Location
Virginia Beach, Virginia
Preferred solution
My money back asap just like know if then upnfront.
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New Reviewer
Delivery
I ordered new bedroom furniture on 11/15/2020. To date I still don't have a complete set of furniture. There have been multiple delays, delivery of damaged furniture and more delays. Now I'm being told that the nightstand which was scheduled three times for delivery already, won't be here until June 29th.
User's recommendation: Don't buy unless you can take it with you. DELIVERY SUCKS!!!!!!!!!!!!
ID
Location
Monroeville, Pennsylvania
Pros
- Nice selection and pricing
Cons
- Delivery sucks
Preferred solution
Price reduction
Complaint of service
After numerous calls they told me and found the legs to my furniture. Thank you for getting back to me I really appreciate that.
User's recommendation: I like their Furniture but their customer service could be improved.
ID
Location
Dundalk, Maryland
New Reviewer
Purchased additional 5 year warranty. Can't get them to honor it. sofa is only 2 years old. Asked to be reimbursed since they were not going to replace one casing seat cover.
scorch mark on pillow seat casing. Claim they dont cover because I didn't report it in their time limit. It is a burn. It doesnt matter when it happened. Not a stain. 2 yr old sofa on a 5 year warranty plan. Nothing in paperwork says. this. Warranty does cover burns.
ID
Location
Cleveland, Ohio
Loss
$229
Preferred solution
what I asked for new seat pillow casing for right hand arm side of cordelle sofa.
New Reviewer
Check on my order
Can't get anyone to answer the phone need better service can not get anyone to answer phones I tryed
ID
Preferred solution
Answers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Your delivery guys came to deliver my sofa and they did not put the legs on. I called the delivery guy back on the number that he called me from and let him know that he forgot to put the legs on my furniture he act as if he did not know the address that I was speaking...
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1 comment
PissedConsumer2020900
#2020900
C'mon...You're strong and independent. Do it yourself and move on with your life.
ID
Location
Washington, District Of Columbia
Still trying to get refund
Returned chair to the store, and they didn't refund my money back to my card after three weeks. I made five calls to the customer service department and to the store with no resolution. I finally reached someone (Lauren) that took the time to take care of the problem. I really pray that I will receive the refund in five to seven days.
ID
Location
Youngstown, Ohio
Pros
- No pros
Cons
- Poor management
New Reviewer
Paid for furniture
They cannot locate purchase receipt, money was paid from bank account clearly indicates 1600.00 purchas.
User's recommendation: Take a pic of receipt and know your sales person.
ID
Location
Baltimore, Maryland
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Thank you for relaying your experience. I will choose another company for my furniture!