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My husband and I have been trying to resolve an issue with one of your stores. We got furniture delivered back in February 13, 2018. The guys who delivered the furniture did not wear any shoe protectors and damaged our hardwood floor with salt from their boots(winter...
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3.5
I liked
  • Variety of products
I didn't like
  • Delivery experience
#1300647
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Value City Furniture - They don't replace parts they sold to you broken
Value City Furniture - They don't replace parts they sold to you broken
Value City Furniture - They don't replace parts they sold to you broken
Value City Furniture in Amherst NY: I purchased a captain's bed with 3 drawers and a trundle. The bed itself is wonderful, but Value City's customer service is horrible. One of the drawers was busted, and in a way I could not repair. By way of online chat, I was told...
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#1296596
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Value City Furniture - Delivery damage

On 6/27 I had 2 couches delivered, the delivery men dented my door. I emailed the photo to the department that handles damages. I called several times to speak to someone, stiil no response.
1.9
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1293443
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Value City Furniture - Damaged door

Delivery men damaged my door. Photo emailed to Drew, the man who handles delivery damages, he has not contacted me. Still waiting. Such bad customer service.
#1293442
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I don't think that it's right that every time my wife turns around the manager on the Value City side is trying to get her in trouble I just go there to pick her up from work when she's off and yes I walk in for 2 seconds and then we leave but she is now saying that I...
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1.0
#1292569
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Manger at the store in Taylor Michigan on Eureka Road and Telegraph keeps trying to get my wife and trouble saying that I am not allowed to come into the store because of I'm picking her up when she gets off of work and she said it goes towards count for the business...
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#1292557
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Absolutely TERRIBLE!! Ordered a bedroom Set June 3rd . First available delivery date of June 26th, I called 3 times to make sure my delivery was still on schedule for June 26th. Last week I get a call saying "umm well we don't have that in stock and can't deliver it"...
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1.2
#1289628
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5-20-18 ordered and paid for furniture from 3545 Plank Road, Fredericksburg, VA. Told bed would be delivered on 6-2-18. Furniture bought for a new college grad and her new apartment in NVA. Told dresser and nightstands on back order. 6-1-18 no phone call from delivery...
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1.0
I didn't like
  • Rudeness and lack of customer service
#1289241
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Value City Furniture - Wrong store ,the agent transfer me over Miami I need naples

Value City Furniture - Wrong store ,the agent transfer me over Miami I need naples
Nail polish remover in my nightstand, i need paint
#1288686
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Contact Value City Furniture

Mailing Address:
Value City Furniture, Inc
4300 E. 5th Ave.
Columbus, Ohio 43219
United States
Phone:
(888) 428-8818
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Value City Furniture Products and Services

All Value City Furniture Products
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Value City Furniture - Very bed customer service. Changing date of delivery

No communication between manager and sales accociate . Change date of availability of merchandise and make customers to pay delivery fees.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Value for money
Website
#1288393
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