Value City Furniture

My complaint is on the supervisor. He was a male and cant remember his name but he was very unprofessional.

This is the one thats in waddles and hes supposed to have someone come out and look at our furniture because the socket was not working when we looked at the furniture in the store there wasnt no burnt hole on the furniture so we called back to the store to the manager he access do we want $200 back and they were take the furniture which I thought was very disrespectful as a cell as a managerand hes just very unprofessional in.

It was just crazy how he was talking to us and wasnt really trying to compromise with us and do anything I had to call a couple of times and then he supposed to suck someone out to look at it, and no one never came, so I actually got in contact with the other supervisor which was a lady and she was very helpful so shes having our furniture delivery. Hopefully it wont be a problem if its an issue when the furniture come again I will contact you guys again.

my couch was delivered to the wrong distribution center. Every week they tell me my Kouch is coming, but it hasn't even left the primary distribution center.

Everyone tells me that I talk to that they've emailed the distribution center. You can't call them. Obviously the distribution center isn't answering them because it's been seven weeks, since my couch was to be delivered. Every week I call and I get the same story.

Everybody is very nice but they can't do anything about the problem.

I've never seen such nice people not be able to do anything. It's very frustrating and I would never use this company again.

My husband and I purchased a 9-piece living room set in 2020, and we were convinced by the salesman to purchase the extended warranty for the fabric protection. I filed claims in 2020 for stitching that was coming out of my brand-new sofa and ottoman, and both were denied after the warranty company refused to cover anything.

They said its just loose stitching that I can cut myself and was promised that it would not eventually rip. I filed my 1st claim in 2022 and was denied since I didnt say it was accident tear. I filed 2 claims in 2023 and one was denied for not being covered. When I mentioned both claims are the same.

I was told that both should have been denied. They are very unprofessional, and they absolutely won't cover anything that you submit, it seems that they just want you to purchase the warranty but will not cover accidents, poor quality stitching etc. They didnt even bother to send out a Technician to look at the cushions for my 2nd claim. My claim was denied due to the pictures I submitted when I opened the claim(s).

When I called the Pure Promise the support people are not ready to listen anything and are very rude.

Throughout this process, no one was very helpful, and My issue is still not resolved, and I have to go through a lot of hoops to get the protection that I paid for when I made my purchase.

Pure promise warranty is a total scam promoted by salesman. While buying everything is covered when you make actual claim they come up with fine print and nothing is covered.

When I chatted on line with your customer care (My husband and I purchased a 9-piece living room set in 2020, and we were convinced by the salesman to purchase the extended warranty for the fabric protection. I filed claims in 2020 for stitching that was coming out of my brand-new sofa and ottoman, and both were denied after the warranty company refused to cover anything. They said its just loose stitching that I can cut myself and was promised that it would not eventually rip.

I filed my 1st claim in 2022 and was denied since I didnt say it was accident tear. I filed 2 claims in 2023 and one was denied for not being covered. When I mentioned both claims are the same. I was told that both should have been denied.

They are very unprofessional, and they absolutely won't cover anything that you submit, it seems that they just want you to purchase the warranty but will not cover accidents, poor quality stitching etc. They didnt even bother to send out a Technician to look at the cushions for my 2nd claim. My claim was denied due to the pictures I submitted when I opened the claim(s). When I called the Pure Promise the support people are not ready to listen anything and are very rude.

Throughout this process, no one was very helpful, and My issue is still not resolved, and I have to go through a lot of hoops to get the protection that I paid for when I made my purchase.

Pure promise warranty is a total scam promoted by salesman.

While buying everything is covered when you make actual claim they come up with fine print and nothing is covered. When I chatted online with someone in your customer service (Value City), I was told that there's nothing Value City can do since it's an outside company.

It's a shame no one gave me that speech prior to my purchase. I will not recommend Value City.