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Value City Furniture - Damaged again!!

The damaged section of my sectional sofa was replaced yesterday and guess what? It is damaged too!!! Not happy about my Value City experience. This was my first time purchasing furniture from Value City and unfortunately will be my last.
#1239821
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Value City Furniture - Was not home delivery team was in a hurry son was here

We had a bedroom set we purchased the bed headboard has a chip in it not from us
#1233615
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Value City Furniture - Don’t buy any warrantys

The store at Baltimore National Pike Customer service sucks do not purchase a warranty because your furniture will not be fixed
2.0
Details
Delivery Service
Style and Design
Value for money
#1231577
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I'm going to make this short. Had a window time to get a chest delivered they end up going to the wrong house so I had to wait until later in the day when it was there fault. I was very upset because I had someone waiting at my home for them. When I spoke with the...
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I didn't like
  • Delivery was he worse
#1231449
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In June 2016 I paid $1,300 for a living room Sofa and Loveseat set plus $159 for the Crest 5-Year "NO WORRY" Comprehensive Warranty from Value City Furniture. Just over 18 months later the seats are separating and both the sofa and loveseat is falling out of shape. One...
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1.2
#1227928
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I purchased a livingroom set and a dinning room set in 2015 from VCF and was sold the pure promise Ins. It sounded like a good idea since I was having my first child at the time. In November of 2017 i called them because our sectional was sinking and they sent out a...
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1.0
#1226009
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It has been almost 5 years, but not quite yet and my husband and I got a protection plan and we have a brochure that clearly states the protection plan covers scratches, paint chips which is what our issue was. We had a claim and had an inspector come out and the...
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1.4
#1222325
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Value City Furniture - Bed bugs!!!!

My bed had bed bugs and they told me there not going to do anything about it Value city Amherst Ny
4.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1212222
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I purchased 2 twin beds including the box springs on 2/23/2018 here it is 3/15/2018 and I STILL have NOT received the merchandise. Originally I set up to have the mattresses delivered to the store on 2/24/2018, once I arrived to the store I was told "oh, well there not...
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I didn't like
  • Customer service
#1211007
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The warranty is definitely a gimmick money making thing I had the people come out and to fix my couch from the warranty i bought because there is a big click and something jumps when you recline the sofa and you can feel a board stick out the back and the repairman...
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1.0
I didn't like
  • Paid 130 for the warranty salesman sd will cover everything
  • Useless warranty
  • What tech sd was broken warranty co changed his diagnosis
#1208538
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