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We purchased 5 theatre chairs and dining room table. They delivered and set up, when reclining the first chair the motor broke. We called that day for service and they came out the next day and said they would call us the next day. They didn’t call until the following...
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5.0
#1197575
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I placed my order on 2/18/18, to be picked up at the store on 2/21/18. I got to the store and the headboard is damaged. The manager came out saying it was damaged and the headboard I ordered was out of stock until some time in March. She says “since I seem like I need...
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1.5
#1196721
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In 2016 we Purchased a 180 reclining sectional sofa. The sofa was nearly 3,000 dollars with the warranty that the saleswoman claimed was perfect and covered EVERYTHING. She also stated the sofa was a higher end brand that they sell. Well it’s a year later and I’ve...
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1.3
#1191036
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Value City Furniture - After hours of operation

Recliner not operating cotrectly, told I had to transport return since I picked chair up. I feel they should pick up defective product.
3.2
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Product
#1182572
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Value City Furniture - Duped into buying a warranty they never were going to honor
Value City Furniture - Duped into buying a warranty they never were going to honor
Value City Furniture - Duped into buying a warranty they never were going to honor
I bought a table set which starting falling apart I had purchased the warranty which they said was good for 5 years I called to have the chair that fell apart either replaced or fixed they denied my claim saying I needed to call within 5 days!!! The damage was caused...
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2.2
#1176104
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When notified about the falsely advertised product they simply said take it back to the store and return. I told them that the store was 35 miles and almost an hour away from me. I was basically spending almost 2 hours and driving 70 miles because they screwed up and...
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2.0
I didn't like
  • Customer service
#1172546
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I called to make a claim after having our sofa for only 2 years. There was a rip in the sofa and when they asked me when it happened I said about a month ago. She said it will not be covered because I needed to call within 15 days of the damage!! What does that...
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2.6
#1167047
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This place is horrible. I have been trying to get my desk delivered for three months. It’s come in broken twice and the third time they just decided to skip out on the timeframe that they gave me from 5:30-7:30 and try to show up at 9:30 PM. So I’m waiting and still...
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1.0
#1162690
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Bought this set with insurance. first chair peeled and had to be moved to a bedroom with couch cover. Now the couch and love seat are peeling. No way I should be paying for furniture this soon with no kids in my home. There is no way I should be shopping around for new...
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3.5
I didn't like
  • Quality of the furniture
#1162215
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Value City Furniture - Commercials too *** loud!!!

Adjust that ***! Particularly on Sling. Wtf VCF
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Springdale, Ohio
#1156957
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