Value City Furniture Reviews and Complaints
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Customers don't like
- Quality of furniture
- Rude customer service
- Delivery service was a nightmare
Customers like
- Sales rep
- Showroom display
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Value City Furniture in Burbank, Illinois - Bad customer service
Customer service hung up on me he had my phone number did not call me back. Thoroughly disgusted
I am so very frustrated with value city furniture. I walked into the Manchester location last week. I told the store associate that I would like to pick up from the ST. Ann location multiple times. She tried to tell me that St. Ann and St. Peters was the same location....
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I bought enough furniture for my whole apartment which I moved into in October, including a sofa bed for overnight guests (my kids.) I am disabled and live alone so I hired movers to pick the furniture up at the store and deliver it to the apartment when I moved in. A...
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We purchased a whole house of furniture and it was delivered on December 1st. My sons bed was not put together because of a manufacturer defect per them they have sent out people 4 times to fix and put together each person blaming the other finally 20 days later I call...
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Last September I purchased my furniture from VCF Woodbridge VA store that includes a marble dining table along with all other items. On delivery day, they sent me a damaged marble table top, I immediately took the pictures of damaged table and contact store. They told...
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Value City Furniture - Delivery
you say we will give you a 30 minute window,,you gave me 12-2pm..you call me at 1010 talking about a 1030 drop off,,, I called the office who said we will notify the driver and call you ..no such luck..and dropped off furniture to my home with a 86 yy and nurses visit at 1030,,,very unhappy,,,
Value City Furniture in Fairview Heights, Illinois - Can't trust them!!
I purchased a bed from Value City furniture Fairview Heights IL. (April 2017) with the beliefs of establishing some in store credit. How I was told as to how it would work, needless to say along with (631) other complaints I was lied to just the same. (Acceptance Now). the in store if you would like to take ur purchase home today (CON) pay it off the same as layaway 120 days cash you will build credit in the store. Not true!!!! this is very false and misleading. At the end of your 120days they then tell you that you are not finished paying because you find out then that you are under a rental agreement / finance purchase. Please don't be (Hoodwink and Misleading Con.) that Value City furniture is offering in their store thru this company.
Value City Furniture - U happy customer that spend 1000 of dollars
Purchase Furniture did not receive what I ordered oriental rug to not get it upon receiver really need the rug but deliver it was not the right color salesperson was not good very pleasant but did not deliver would have I ever like the rug on display because that's the rug I want it : : : 
Value City Furniture - Trying to fill out credit card can't get threw it.
Trying to fill out a credit card. Having trouble getting threw it. There saying my answsers are wrong but they are not.
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Value City Furniture in Mentor, Ohio - Complaint
I got couch and they delivered and then cause I could not try out one recliner to see void in coushion they will be swapping me for a reg recliner which is fine but now they are saying I gotta pay restock fee or deliver fee or pick up. My salesman said if I pickup it voids warranty, I’m very disappointed with this outcome
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