Value City Furniture - Bed bugs!!!!
My bed had bed bugs and they told me there not going to do anything about it Value city Amherst Ny
I purchased 2 twin beds including the box springs on 2/23/2018 here it is 3/15/2018 and I STILL have NOT received the merchandise. Originally I set up to have the mattresses delivered to the store on 2/24/2018, once I arrived to the store I was told "oh, well there not...Read more
I didn't like
- Customer service
The warranty is definitely a gimmick money making thing I had the people come out and to fix my couch from the warranty i bought because there is a big click and something jumps when you recline the sofa and you can feel a board stick out the back and the repairman...Read more
I didn't like
- Paid 130 for the warranty salesman sd will cover everything
- What tech sd was broken warranty co changed his diagnosis
- Useless warranty
My nightmare began on February 9th. I ordered a new bed, my old one having broke after 20 years, and I was sleeping on the floor. It was supposed to be delivered on February 14th between 12 and 2. I work so I have to have my mother at the house to do things like this...Read more
I didn't like
- Delivery staff
- Sales representative
- Total disregard for customer after the sale
This is a fake warranty. I bought a sectional sofa less than two years ago for more than $1000 and it is already peeling. This is a smoking free, no kids, no pets house. We use the sofa very few and when I called the warranty, it does't cover this issue... so, first,...Read more
We purchased 5 theatre chairs and dining room table. They delivered and set up, when reclining the first chair the motor broke. We called that day for service and they came out the next day and said they would call us the next day. They didn’t call until the following...Read more
I placed my order on 2/18/18, to be picked up at the store on 2/21/18. I got to the store and the headboard is damaged. The manager came out saying it was damaged and the headboard I ordered was out of stock until some time in March. She says “since I seem like I need...Read more
In 2016 we Purchased a 180 reclining sectional sofa. The sofa was nearly 3,000 dollars with the warranty that the saleswoman claimed was perfect and covered EVERYTHING. She also stated the sofa was a higher end brand that they sell. Well it’s a year later and I’ve...Read more
Value City Furniture - After hours of operation
Recliner not operating cotrectly, told I had to transport return since I picked chair up. I feel they should pick up defective product.
I bought a table set which starting falling apart I had purchased the warranty which they said was good for 5 years I called to have the chair that fell apart either replaced or fixed they denied my claim saying I needed to call within 5 days!!! The damage was caused...Read more
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