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Value City Furniture - Bad customer service
Value City Furniture - Bad customer service
Value City Furniture - Bad customer service
Value City Furniture - Bad customer service
Value City Furniture - Bad customer service
I bought a table beginning of June It was going to be a month before it came in. I moved an hour away so I paid to have it deilevered. When it was deileved a month later they scratched up the new table and my wall. When I called the store they said they couldn’t do...
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1.3
#1317717
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Value City Furniture - Terrible

Value City Furniture - Terrible
Value City Furniture - Terrible
Value City Furniture - Terrible
Value City Furniture - Terrible
Value City Furniture - Terrible
Value City Furniture - Terrible
Value City Furniture - Terrible
Hi My name is Pam I spent a lot of money on a White sectional that I really fell in love with the material is leather... The leather just started felling off it’s a mess I will never buy furniture from value city furniture again.... And I spent over 2000 dollars for this furniture
#1249439
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We bought a sleeper sofa on 11/25/2017. The sofa is very comfy to sit on; however the problem with our sleeper sofa started when my in-laws slept on it. They stayed from June 8th to June 10th but on their last night the sleeper sofa broke! I contacted their customer...
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2.0
I liked
  • That it was delivered on time
I didn't like
  • Everything else about my experience
#1315326
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Value City Furniture - TERRIBLE QUALITY AND CUSTOMER SERVICE
I bought a 3 piece set from American Signature Furniture (Value city Furniture) and they pressured me into getting the protection plan or else I won’t get shipping. They said and gave me papers that say it covers all of the furniture from any accidental scratches,...
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1.0
#1321234
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Value City Furniture - Terrible customer service
April 29, 2018 during the afternoon, my side rail snapped due to the wooden boards holding the box spring and the mattress. The wooden boards have been broken since the beginning of the year. The specialist came out in March, check and stated that he will be back to...
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2.4
#1259553
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Value City Furniture - They don't replace parts they sold to you broken
Value City Furniture - They don't replace parts they sold to you broken
Value City Furniture - They don't replace parts they sold to you broken
Value City Furniture in Amherst NY: I purchased a captain's bed with 3 drawers and a trundle. The bed itself is wonderful, but Value City's customer service is horrible. One of the drawers was busted, and in a way I could not repair. By way of online chat, I was told...
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#1296596
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Value City Furniture - 7 months waiting for service table

Value City Furniture - 7 months waiting for service table
Value City Furniture - 7 months waiting for service table
Spent 3500.00 on table and chairs and cabinet set looked nice! But table finish stated peeling 7 months no shows taken off work! Value city Taylor worst store ever to get service!
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1311987
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Value City Furniture - Pure Promise Warranty
Value City Furniture - Pure Promise Warranty
Value City Furniture - Pure Promise Warranty
This is a fake warranty. I bought a sectional sofa less than two years ago for more than $1000 and it is already peeling. This is a smoking free, no kids, no pets house. We use the sofa very few and when I called the warranty, it does't cover this issue... so, first,...
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2.7
#1203572
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Recently bough a mattress there. Was told it has memory foam infused. I purchased it ..IT DOES NOT! Turns out its just plain mattaress foam. No pressure relief! I was also not informed that the 120 day sleep trial guarantee does not apply to mattresses under $1000. I...
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1.4
#1316495
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Contact Value City Furniture

Mailing Address:
Value City Furniture, Inc
4300 E. 5th Ave.
Columbus, Ohio 43219
United States
Phone:
(888) 428-8818
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Value City Furniture Products and Services

All Value City Furniture Products
Warning, If you are purchasing any item, especially a Bed, make sure the decision is yours, DO NOT RELY ON SALES PERSON, especially one who have no knowledge of item or ask questions about what your needs are. Do not allow them to push you through like a 3 minute car...
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2.0
I didn't like
  • Lack of knowledge of item and understanding to customer needs
#1315673
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