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Called about cancelling a layaway. Customer srvs say that I can have a cash refund. Once I got there the manager says that I could only have a check or it has to go back on my debit card. That's not what the policy says. Anything under 250 has to be sent by check. My...
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offconsumerpissed
off***sumer***ed

These organizations are obviously trying to stop these "refunds" from occurring every day. Sure, maybe you are one of the very few that are legitimately trying to get a refund...

1.0
#1051158
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My husband and I have been looking for sofas for our family room for awhile,after doing research on line at all available we decided on a custom sofa available for immediate delivery from the warehouse. We visited the store on East Main St. in Reynoldsburg Oh. Talked...
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#1050807
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I ordered a king size bed plus mattress and mattress pad, I also ordered a new dining set all the same time. I got the bed first in Dec 2016. the deliver people keep calling saying they were on their way we had a 5 to 6 pm delivery time. They finally showed up at 10 pm...
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#1049738
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Value City Furniture Mattress Review

Value City Furniture
#912208
1.2
Details
This is what happen to both mattresses i brought from Value City Furniture in Dearborn,Mich purchase March,2016.They are regular not foam but because of minor damage to them that voided out any thing they could do,so until i can afford to buy 2 mote I'm stuck with 2 lumpy uncomfortable mattresses,might as well kept sleeping on couches no lumps
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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website

Futon Sofa Review

Value City Furniture
#898845
Never ever ever ever deal with them
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Value City Furniture Shipping Service Review

Value City Furniture
#879813
1.3
Details
Bought a sectional at Value City Furniture and suppose to get a delivery refund because changed the delivery date 3 times. Very dissatisfied with this company. The manager told us that the girl who told us that she would send us our refund had gotten fired.
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Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Style and Design

Value City Furniture Customer Care Review

Value City Furniture
#865375
2.2
Details
I have never hread such lies ....i was never told that this was a rental business. ..i went yo pay off furniture after paying almost all the bill to find out l now owe more than my bill started...i was lied to she never told me that i would be renting my furniture. .and i never go to rental stores..and i believe they would have been cheaper
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
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To whom it may concerm Hello our names is Larry &Karen Chestang, and we have been corresponding with Value City Corporate Office, and they agreed to give us a fair exchange for furniture thats tearing, squeaking and very very uncomfortable, However it was denied. We...
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#1048005
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First time customers! They promise us furniture that will hook together ( 5 pieces a Sofa and Love seat) then after waiting almost 3 months to get it, multiple trips to the store after receiving a call saying our order was in(which it was still on back order and not...
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1.0
I liked
  • Sales rep
I didn't like
  • Being lied to and then not being helped
#1043299
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I bought a black leather sectional plus ottoman for 1000+ dollars and after a couple times of sitting on this couch I noticed dents forming in the seat of the couch and i would just smooth it out with a book or something cause I really like my couch and plus I paid...
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1.7
Product
#1043203
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What ever you do please do not waste your money. Buying furnuture from Value City this company is a rip off. There Furniture is TRASH.
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Anonymous
Dionne

I found out the hard way..... My section has a defect and I get told that the warranty I paid 120+ dollars for doesn't cover this issue and that I can't get a replacement nor ...

1.2
#1037485
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I purchased my 2 sets of brown recliner sofa and a black launch set from value city furniture in Amherst.,NY location 3 years ago. The launch started getting tear off and crack and brown sofa chip of leather . I called them ,one of their technician came ,look every...
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1.0
Product
#1034377
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I bought a bed a dresser and nightstand a chest spent $2,300 it took two weeks to get my dresser and chest they had to bring a spare bed frame cut my bed didn't come in. I get a call Monday saying my headboard and footboard or in. I've been getting an hour ago and so...
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1.5
#1033273
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I spent almost 3 grand on two beds both are in the landfill, a sectional that has been replaced 4 times now after a lot of hair pulling and screaming!! The sectional I have now and paid the warranty on is so broken down the floor is more comfortable! The guy came and...
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1.2
#1015925
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