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We shop at the Lakewood NJ store. We've bought 2 bedroom sets, a mattress, kitchen table & a living room set which included 2 full size custom sofas, a coffee table with glass top & 2 matching end tables & an long entertainment cabinet with 2 door compartments....
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2.2
Product
#975860
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call the warranty company,( Pure Promise). Gave me a number to a services tech, took 5 days, they came out took pic, told me to call the warranty company in 5 days for the update, called the warranty company, they told me they would get a hold of me in 10 day and then...
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#973801
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I'm writing this letter to inform you of the many inconveniences that I have been experiencing. I bought bedroom furniture and living room furniture at your store in Calumet City. The delivery date was changed three times, in the process I had to *** work twice. One...
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4.1
I liked
  • Love adam defarno
I didn't like
  • Delivery
#968834
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Mattress Review

Value City Furniture
#912208
1.2
This is what happen to both mattresses i brought from Value City Furniture in Dearborn,Mich purchase March,2016.They are regular not foam but because of minor damage to them that voided out any thing they could do,so until i can afford to buy 2 mote I'm stuck with 2 lumpy uncomfortable mattresses,might as well kept sleeping on couches no lumps
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Futon Sofa Review

Value City Furniture
#898845
Never ever ever ever deal with them
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Value City Furniture Shipping Service Review

Value City Furniture
#879813
1.3
Bought a sectional at Value City Furniture and suppose to get a delivery refund because changed the delivery date 3 times. Very dissatisfied with this company. The manager told us that the girl who told us that she would send us our refund had gotten fired.
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Value City Furniture Customer Care Review

Value City Furniture
#865375
2.2
I have never hread such lies ....i was never told that this was a rental business. ..i went yo pay off furniture after paying almost all the bill to find out l now owe more than my bill started...i was lied to she never told me that i would be renting my furniture. .and i never go to rental stores..and i believe they would have been cheaper
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In November 2015, I went to Value City with the hopes of purchasing a new living and dining set, I had to throw away my old furniture because it was a bit worn out, my mom was coming to stay at my house after emergency brain surgery, and I needed her to be comfortable....
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1.5
#961472
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I bought a King size value city mattress 8 months ago. After about 4 months I noticed that it is sagging in the middle, especially when my SO is in bed. Now my back hurts a lot. I don't even look forward to going to bed anymore. I have to put a pillow in front or...
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4.6
Product
I liked
  • Customer service and delivery
I didn't like
  • Quality of the product
#947184
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I ordered my couch online and the delivery date was scheduled and confirmed, but then no one would show up or call to tell me that the delivery had been delayed. This has happened FIVE TIMES (5 weeks)! I have called customer service and even they don't know what's...
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Kira2016
Kira2016

I'm really going through it with Value City as well, I think it's about time for a class action lawsuit, are you interested? Here's my story:In November 2015, I went to Value...

#946980
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Extremely bad customer service. Purchased 4 power recliners from Mentor store in August 2016 and after two months the power mechanism broke down. Because I had purchased the warranty with them, they agreed to replace the recliner, but two days later received call that...
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Anonymous
Anonymous

I am having a similar experience here in Pittsburgh. They picked my damaged furniture , now they have my furniture and my money. I am having one *** of a time getting a strai...

Kira2016
Kira2016

I've never witnessed a business so money hungry in my life, they will do whatever it takes to make a sale...I've gone through *** with them for an entire year. I think it's ...

3.7
I didn't like
  • Customer service
#944342
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We bought a couch and love seat, the wait for the one we wanted was going to be long. We decided to get the floor model. Big mistake, I find springs falling out of the bottom of our recliner ends. I hear noises of something breaking when we are sitting on it...
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1.0
Product
I didn't like
  • Quality of furnature
#933710
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I purchase a $1600.00 double leather recliner with a 5yr insurance plan to cover ANY and ALL damages.. 3 yrs passed by and headrest started peeling, at this time I'm in the process of moving and during my move I had an accident and broke my leg.. after 6 week of...
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Anonymous
Anonymous

You should contact the store directly. When the warranty company won't honor claims, the store will. Please contact the store directly because the last thing they want is to l...

1.2
I liked
  • Showroom display
I didn't like
  • Quality of furniture and repair
  • Not honoring repairs
#933463
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Purchased a Chocolate brown leather sectional. The first year was fine. The second year, however, we started to notice the seats began to sag where we sat the most often. The side that we did not use was fine but looked off kilter because of the sagging section. ...
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Anonymous
Anonymous

Did you contact the store or the warranty company? The store will usually honor what the warranty company won't. Please contact the store directly and post the outcome.

#933389
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