Upon the second delivery of the wrong sectional (first one was damaged) it was discovered that not only was it the wrong color, it is also bad quality and the goose cushions need need fluffing every single time you get up. You sink all the way down to the wood!
The cushions are way too heavy for me to lift to fluff them. I simply asked them to change my order to include the cushions that are hybrid so they don't need fluffed all the time and aren't sloppy. I was told no. Unacceptable due to this being an ongoing thing since October of 2019 and we a don't ha e the color we ordered.
There is no reason they can't switch cushions to at least try to make a person happy. Spent over 4k and am so upset and unhappy with this!!!
Preferred solution: Let the company propose a solution.
Value City Furniture Pros: Location.
Location: 1400 Park Manor Boulevard, Pittsburgh, PA 15205