I received a sectional and called to speak to a store manager to make them aware that the merchandise was damaged. Both peices had ripps in the fabric.
The person that I spoke with claimed that he (Dell) was the store manager. I found out later that he lied and was not a store manager. Dell was the least bit concerned about me being an unsatisfied customer and told me to "just bring it back" as if it was the size of a penny. He was very unprofessional and very rude.
I requested that he give me the corporate office number and he gave me the wrong number twice. The following morning I called and spoke to Renae and explained to her my situation. She then told me that Dell was not a manager and that she was the manager on duty but did not have time to speak with me but she heard everything that Dell had told me. It was obvious where the conversation was going.
I am not surprised that the staff is rude to customers when management tells them to lie to customers and stands there to witness them being rude to those that have helped them keep a job. She then told me that she knows that I want a free delivery and that she is not giving it to me. I was very upset. I did not request free delivery and NEVER had any intention on asking.
I could not believe that she would blatantly say that to a customer. I have no idea where the word "Value" fits in Value City Furniture.
They do not "Value" there customers nor their furniture. The merchandise is damaged and the staff is cold hearted!
Review about: Value City Furniture Manager.