Utterly atrocious experience. I would rather buy at Sauder or Ikea and save a few bucks. I picked up a couple of chairs so that I completed a set for my breakfast table. First of all, to my amazement, I assumed that given the amount I paid I was going to recieve the chairs assembled. When I did open the box, THE ASSEMBLY INSTRUCTIONS WERE MISSING!!!
I called the store (Aurora, IL) asking to speak to the store manager. Person on the phone never put him on. They then asked me if I could swing by and pick-up the instructions myself. I told them I was taking care of my 2 WEEK OLD BABY!!! They offered to deliver but it was already the end of the day and they had not delivered yet.
I finally decided to try to assemble without instructions. It was gruelsome, but figured out things as I went on. Then I realized that they had sent more of a certain type of bolts and probably shorted me on the longer ones. Thus I couldn't finish assembly.
I then called again. 8 hours later I am still waiting for delivery of hardware!!!
NEVER EVER BUY FROM THIS STORE, IF YOU APPRECIATE YOUR MONEY AND TIME!!!
Product or Service Mentioned: Value City Furniture Furniture Set.
Monetary Loss: $200.