So, I'm not a customer of this store, exactly. but I'm still posting here. You should know that the management of value city furniture runs their business selfishly (why do you think they push services down your throats? they don't want a malfunctioning chair collecting dust in the warehouse) and if you're wondering why your furniture arrives in disrepair, you can blame the contracted delivery guys, who technically don't even work for Value City Furniture.
If a customer has an issue with the placement of furniture after the delivery guys leave, they're out of luck. We wont come back to fix it.
And if your furniture ends up on back order, don't shoot the messenger (who may not even know exactly what happened because management didn't tell them), ask to speak to a manager if you have an issue. We call these over-allocations, and they're on the daily morning office checklist to do. There isn't much that even the manager even is going to do about it, other than maybe *** your delivery charge if you push the issue.
The salesmen are paid complete commission. So if they're a little pushy, or if they fib a little bit go get you to buy something, that's why. They have a draw of $11.50 per hour full time, but they need to sell enough commission to avoid paying back part of that draw to management (though, I hear management doesn't actually chase after $500 or $800 after someone has been fired).
I was fired for asking too many questions and not knowing things well enough. I wonder if that was the real reason. Or, if the real reason is that business is slow and they didn't need to schedule me anymore, but they couldn't actually say that.
Take this for what it's worth and be the judge for yourself.
Product or Service Mentioned: Value City Furniture Manager.