We went into the Columbus area VCF and purchased a couch and a loveseat. Within one month, the arms were shedding, piling ..
a mess. We were talked into the extended warranty and fabric protection .. we called customer service and they sent someone out a week later to check the couches. He took pictures, looked at me, looked at my husband and said "well, the fabric protection doesn't cover this" ..
really? it's the fabric, shredding and shedding .. why wouldn't it cover this??? The manager called us a few days later, and told us that they would pick up the furniture, BUT we have to come in and pick out something to replace it.
My husband and I just came home from walking thru the store for an hour .. and cannot find ANYTHING that we are willing to take a chance on. We'd just like our money back at this point. Buyers beware -- do not purchase the fabric protection or ext.
warranty, it won't make any difference. This furniture is ***, and will fall apart anyway.