Product: Value City Furniture Customer Care Clear all filters (18 of 18 reviews match)
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I purchased a mechanical couch "pulsar" and a beauty rest silver full sized gulf shores matress.I paid for both items in full. At the checkout area they screwed up my order a couple of times with wrong pricing, not adding warranties, and forgetting what sized bed I was...
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Anonymous
Linda W

I am so glad I read the reviews for VCF before going there tomorrow to buy a leather sectional. I'll stick with Douds. I know the quality of their service and the products t...

Anonymous
anonymous

I am the one who just wrote the above post. After confronting the manager of that shift on July 17 2017, he told me to f@#$ off and told me he would call the cops to throw me ...

1.8
Product
Value City Furniture Customer Care
I liked
  • Sales reps did lie to me
  • Selection
  • Sales rep
I didn't like
  • All the other managers
  • Quality of product
  • Delivery service was a nightmare
#1075856
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On June 6 at 4: 30 pm I re entered your Newport News location.I went to the customer sevice counter and waited fir someone who could answer my question. At this time of day there are usually two or more people to assist, but today there was one. The onter two...
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3.4
Product
Value City Furniture Customer Care
#1055918
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No help no warranty. Be cause of slight damage voids out any consideration
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Anonymous
no help for me

Thanks for letting me vent about value city Dearborn Michigan my complaint was explain away. The 2 mattresses i purchasr in March 2016 should no way be buckling,Value City Fur...

1.6
Product
Value City Furniture Customer Care
#909739
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Value City Furniture - Waiting in line for 30 minutes

#1040931
1.0
Details
The name is Craig Lee just entered the White Marsh store on April 29th roughly about 7:05 it took 29 minutes for sales associate to recognize me no one greeted me on my entrance and a manager that to other people go in front of me that was doing a purchase I would just making a payment on an account you may reach me back at 443-829-5462
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Customer service
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Value City Furniture Customer Care Review

#865375
2.2
Details
I have never hread such lies ....i was never told that this was a rental business. ..i went yo pay off furniture after paying almost all the bill to find out l now owe more than my bill started...i was lied to she never told me that i would be renting my furniture. .and i never go to rental stores..and i believe they would have been cheaper
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Value City Furniture Customer Care Review

#863274
I don't recommend it at all They have the worst customer service ever My bed frame needed 3 sessions in almost 1 month to be settled They keep sending you wrong items & make returning them very complicated
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Value City Furniture Customer Care Review

#842724
1.2
Details
This is the worst place to buy your furniture from i have been waiting since February to have my repairs done on my merchandise and still nothing and i paid for a five year warranty and for what
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Value city furniture wasted my day off. I selected a bed and nightstand and they then informed me it was already sold, sorry! My salesmen did his best but another sales-person didn't bother to tag it. Manager made no effort to offer me a deal on another one. Just sorry...
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3.1
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Value City Furniture Customer Care
#906981
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The material is loosing on all three of back and they had someone come out to look at itApril 12th have not heard anything until May 6th between the time they tell me they will get back with and I called today Now they tell me there nothing wrong with my set and they...
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Value City Furniture Customer Care
#842703
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Bunch of LIARS and THEIVES. DO NOT LET THESE GUYS INTO YOUR HOUSE. I had a furniture pick-up scheduled. The guy who came for the pick-up ended up stealing a Best Buy gift card that was lying on the ottoman. Since my husband felt his behavior was a little fishy when...
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Value City Furniture Customer Care
#821655
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I was told I had an $800.00 credit when my couch was returned to VCF in Fredericksburg after my dog vomited on it. I had the warranty but when they came out actually pulled up fibers on couch. To my horror I saw my return being resold in "as is dept". Yuck! It's been...
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1.5
Product
Value City Furniture Customer Care
#698752
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Delivery person entered my house without any furniture in hand , left my door wide open (8 degree weather) I ask him to close the door, "That's my routine" he tells me, I said it's 8 degrees out there you should close my door, He said "The door gotta be open regardless...
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Anonymous
Anonymous

Wow..if this is how you react over something this small, I sure hope your kids learned early how to shut a door..wow..simple do it yourself if you don't like how others do it....

Product
Value City Furniture Customer Care
#601237
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For labor day special value city was advertising all shipment will be free and delivered on Tuesday Sep 2 and I made an order on August 27 and took off from work on Sep 2 waiting for my order. I called to verify my delivery but they told me they can't deliver it before...
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Value City Furniture Customer Care
#528716
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VALUE CITY DOES NOT STAND BEHIND THEIR PRODUCTS! We bought several pieces of furniture from Value City. We have had nothing but disappointment and horrible customer service. First the mattress: the first one sagged terribly and caused horrific back pain for both my...
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Anonymous
Value City Furniture

We apologize for the issues you experienced. We want to look into this further. Can you please send an email to vcf.facebookfans@vcf.com, so that we can contact you to discuss...

Anonymous
alq

ou bought cheap garbage furniture and expected it to last. Not going to happen. The stuff they sell is throwaway and that is the best you can say about it. Best used as spare...

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Value City Furniture Customer Care
#371158
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