Product: Value City Furniture Customer Care Clear all filters (18 of 18 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I purchased a mechanical couch "pulsar" and a beauty rest silver full sized gulf shores matress.I paid for both items in full. At the checkout area they screwed up my order a couple of times with wrong pricing, not adding warranties, and forgetting what sized bed I was...
Read more
Anonymous
Anonymous

Same thing here

Anonymous
Anonymous

Learn how to spell you ***!!!

1.8
Product
Value City Furniture Customer Care
I liked
  • Selection
  • Sales rep
  • Sales reps did lie to me
I didn't like
  • Not professional manager
  • Delivery scheduling
  • All the other managers
#1075856
Reply to reviews
On June 6 at 4: 30 pm I re entered your Newport News location.I went to the customer sevice counter and waited fir someone who could answer my question. At this time of day there are usually two or more people to assist, but today there was one. The onter two...
Read more
3.4
Product
Value City Furniture Customer Care
#1055918
Reply to reviews
Show

Value City Furniture - Waiting in line for 30 minutes

The name is Craig Lee just entered the White Marsh store on April 29th roughly about 7:05 it took 29 minutes for sales associate to recognize me no one greeted me on my entrance and a manager that to other people go in front of me that was doing a purchase I would just making a payment on an account you may reach me back at 443-829-5462
1.0
Details
Customer service
Staff
Product
Value City Furniture Customer Care
#1040931
Reply to reviews
No help no warranty. Be cause of slight damage voids out any consideration
Read more
Anonymous
no help for me

Thanks for letting me vent about value city Dearborn Michigan my complaint was explain away. The 2 mattresses i purchasr in March 2016 should no way be buckling,Value City Fur...

1.6
Product
Value City Furniture Customer Care
#909739
Reply to reviews
Value city furniture wasted my day off. I selected a bed and nightstand and they then informed me it was already sold, sorry! My salesmen did his best but another sales-person didn't bother to tag it. Manager made no effort to offer me a deal on another one. Just sorry...
Read more
3.1
Product
Value City Furniture Customer Care
#906981
Reply to reviews
Show

Value City Furniture Customer Care Review

I have never hread such lies ....i was never told that this was a rental business. ..i went yo pay off furniture after paying almost all the bill to find out l now owe more than my bill started...i was lied to she never told me that i would be renting my furniture. .and i never go to rental stores..and i believe they would have been cheaper
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Value City Furniture Customer Care
I didn't like
  • Lied sales representative
  • Not profesional manager
  • Being lied to
#865375
Reply to reviews
Show

Value City Furniture Customer Care Review

I don't recommend it at all They have the worst customer service ever My bed frame needed 3 sessions in almost 1 month to be settled They keep sending you wrong items & make returning them very complicated
Product
Value City Furniture Customer Care
#863274
Reply to reviews
Show

Value City Furniture Customer Care Review

This is the worst place to buy your furniture from i have been waiting since February to have my repairs done on my merchandise and still nothing and i paid for a five year warranty and for what
1.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Value City Furniture Customer Care
#842724
Reply to reviews
The material is loosing on all three of back and they had someone come out to look at itApril 12th have not heard anything until May 6th between the time they tell me they will get back with and I called today Now they tell me there nothing wrong with my set and they...
Read more
Product
Value City Furniture Customer Care
#842703
Reply to reviews
Bunch of LIARS and THEIVES. DO NOT LET THESE GUYS INTO YOUR HOUSE. I had a furniture pick-up scheduled. The guy who came for the pick-up ended up stealing a Best Buy gift card that was lying on the ottoman. Since my husband felt his behavior was a little fishy when...
Read more
Product
Value City Furniture Customer Care
#821655
Reply to reviews