Product: Value City Furniture Customer Care Clear all filters (0 of 22 reviews match)
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I did order on 8/7/2018 for $7000 on mentor, oh branch. It included a sofa set, kids beds with drawers, nightstand and kids dressing table with mirror. Most of them delivered after the one week. They was very bad furniture I ever had. Some of them broken and some of...
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1.5
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Value City Furniture Customer Care
#1341854
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Value City Furniture - Terrible customer service
April 29, 2018 during the afternoon, my side rail snapped due to the wooden boards holding the box spring and the mattress. The wooden boards have been broken since the beginning of the year. The specialist came out in March, check and stated that he will be back to...
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2.4
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Value City Furniture Customer Care
#1259553
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Value City Furniture - Im calling about my furniture

I went to go pay off the balance i owed on my furniture and i was told both times it would not be available for whole nother month. I am not satisfied with the business and want be doing anymore business with this company in the near future.
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Value City Furniture Customer Care
#1245920
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Value City Furniture - Don’t buy any warrantys

The store at Baltimore National Pike Customer service sucks do not purchase a warranty because your furniture will not be fixed
2.0
Details
Delivery Service
Style and Design
Value for money
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Value City Furniture Customer Care
#1231577
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I purchased a mechanical couch "pulsar" and a beauty rest silver full sized gulf shores matress.I paid for both items in full. At the checkout area they screwed up my order a couple of times with wrong pricing, not adding warranties, and forgetting what sized bed I was...
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Anonymous
Anonymous

Same thing here

Anonymous
Anonymous

Learn how to spell you ***!!!

1.8
Product
Value City Furniture Customer Care
I liked
  • Sales reps did lie to me
  • Sales rep
  • Selection
I didn't like
  • Delivery service was a nightmare
  • Delivery scheduling
  • Customer abuse
#1075856
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On June 6 at 4: 30 pm I re entered your Newport News location.I went to the customer sevice counter and waited fir someone who could answer my question. At this time of day there are usually two or more people to assist, but today there was one. The onter two...
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3.4
Product
Value City Furniture Customer Care
#1055918
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Value City Furniture - Waiting in line for 30 minutes

The name is Craig Lee just entered the White Marsh store on April 29th roughly about 7:05 it took 29 minutes for sales associate to recognize me no one greeted me on my entrance and a manager that to other people go in front of me that was doing a purchase I would just making a payment on an account you may reach me back at 443-829-5462
1.0
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Customer service
Staff
Product
Value City Furniture Customer Care
#1040931
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No help no warranty. Be cause of slight damage voids out any consideration
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Anonymous
no help for me

Thanks for letting me vent about value city Dearborn Michigan my complaint was explain away. The 2 mattresses i purchasr in March 2016 should no way be buckling,Value City Fur...

1.6
Product
Value City Furniture Customer Care
#909739
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Value city furniture wasted my day off. I selected a bed and nightstand and they then informed me it was already sold, sorry! My salesmen did his best but another sales-person didn't bother to tag it. Manager made no effort to offer me a deal on another one. Just sorry...
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3.1
Product
Value City Furniture Customer Care
#906981
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Value City Furniture Customer Care Review

I have never hread such lies ....i was never told that this was a rental business. ..i went yo pay off furniture after paying almost all the bill to find out l now owe more than my bill started...i was lied to she never told me that i would be renting my furniture. .and i never go to rental stores..and i believe they would have been cheaper
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Value City Furniture Customer Care
I didn't like
  • Not profesional manager
  • Being lied to
  • Lied sales representative
#865375
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