Manufacturer: Value City Furniture Category: Customer Care Clear all filters (16 of 16 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
No help no warranty. Be cause of slight damage voids out any consideration
Read more
Anonymous
no help for me

Thanks for letting me vent about value city Dearborn Michigan my complaint was explain away. The 2 mattresses i purchasr in March 2016 should no way be buckling,Value City Fur...

1.6
Product
Value City Furniture Customer Care
#909739
Reply to reviews
Value city furniture wasted my day off. I selected a bed and nightstand and they then informed me it was already sold, sorry! My salesmen did his best but another sales-person didn't bother to tag it. Manager made no effort to offer me a deal on another one. Just sorry...
Read more
3.1
Product
Value City Furniture Customer Care
#906981
Reply to reviews
The material is loosing on all three of back and they had someone come out to look at itApril 12th have not heard anything until May 6th between the time they tell me they will get back with and I called today Now they tell me there nothing wrong with my set and they...
Read more
Product
Value City Furniture Customer Care
#842703
Reply to reviews

Value City Furniture Customer Care Review

#1040931
1.0
The name is Craig Lee just entered the White Marsh store on April 29th roughly about 7:05 it took 29 minutes for sales associate to recognize me no one greeted me on my entrance and a manager that to other people go in front of me that was doing a purchase I would just making a payment on an account you may reach me back at 443-829-5462
Comment Be first to start a discussion
Show

Value City Furniture Customer Care Review

#865375
2.2
I have never hread such lies ....i was never told that this was a rental business. ..i went yo pay off furniture after paying almost all the bill to find out l now owe more than my bill started...i was lied to she never told me that i would be renting my furniture. .and i never go to rental stores..and i believe they would have been cheaper
Comment Be first to start a discussion
Show

Value City Furniture Customer Care Review

#863274
I don't recommend it at all They have the worst customer service ever My bed frame needed 3 sessions in almost 1 month to be settled They keep sending you wrong items & make returning them very complicated
Comment Be first to start a discussion
Show

Value City Furniture Customer Care Review

#842724
1.2
This is the worst place to buy your furniture from i have been waiting since February to have my repairs done on my merchandise and still nothing and i paid for a five year warranty and for what
Comment Be first to start a discussion
Show
Bunch of LIARS and THEIVES. DO NOT LET THESE GUYS INTO YOUR HOUSE. I had a furniture pick-up scheduled. The guy who came for the pick-up ended up stealing a Best Buy gift card that was lying on the ottoman. Since my husband felt his behavior was a little fishy when...
Read more
Product
Value City Furniture Customer Care
#821655
Reply to reviews
I was told I had an $800.00 credit when my couch was returned to VCF in Fredericksburg after my dog vomited on it. I had the warranty but when they came out actually pulled up fibers on couch. To my horror I saw my return being resold in "as is dept". Yuck! It's been...
Read more
1.5
Product
Value City Furniture Customer Care
#698752
Reply to reviews
Delivery person entered my house without any furniture in hand , left my door wide open (8 degree weather) I ask him to close the door, "That's my routine" he tells me, I said it's 8 degrees out there you should close my door, He said "The door gotta be open regardless...
Read more
Anonymous
Anonymous

Wow..if this is how you react over something this small, I sure hope your kids learned early how to shut a door..wow..simple do it yourself if you don't like how others do it....

Product
Value City Furniture Customer Care
#601237
Reply to reviews
For labor day special value city was advertising all shipment will be free and delivered on Tuesday Sep 2 and I made an order on August 27 and took off from work on Sep 2 waiting for my order. I called to verify my delivery but they told me they can't deliver it before...
Read more
Product
Value City Furniture Customer Care
#528716
Reply to reviews
VALUE CITY DOES NOT STAND BEHIND THEIR PRODUCTS! We bought several pieces of furniture from Value City. We have had nothing but disappointment and horrible customer service. First the mattress: the first one sagged terribly and caused horrific back pain for both my...
Read more
Anonymous
Value City Furniture

We apologize for the issues you experienced. We want to look into this further. Can you please send an email to vcf.facebookfans@vcf.com, so that we can contact you to discuss...

Anonymous
alq

ou bought cheap garbage furniture and expected it to last. Not going to happen. The stuff they sell is throwaway and that is the best you can say about it. Best used as spare...

Product
Value City Furniture Customer Care
Reply to reviews
I just bought a 3 piece furniture set from VCF. A couch , loveseat and recliner. When I purchased this I was told it would be available for pick up today at 10 a.m. Well needless to say, it wasn't. Apparently there was some computer problem and my furniture will...
Read more
Anonymous
Value City Furniture

I am so sorry you are going through this, and we definitely want to help and learn more about what happened. We appreciate your feedback because it helps us to understand more...

Product
Value City Furniture Customer Care
#260808
Reply to reviews
I bought over $3,000 worth of furniture from their store, and I have received nothing but the absolute worst service every single time I have an order. Several of my pieces came in damaged and had to be replaced. One of them had to be repaired, however I was told very...
Read more
Anonymous
Stephanie Richman

I received an email from someone from the corporate headquarters (I think it was Jeremy) about a week and a half ago. I called and left a message, but I never got a return ca...

Product
Value City Furniture Customer Care
Reply to reviews