Product: Value City Furniture Delivery Service Clear all filters (0 of 31 reviews match)
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Value City Furniture - Delivery damage

On 6/27 I had 2 couches delivered, the delivery men dented my door. I emailed the photo to the department that handles damages. I called several times to speak to someone, stiil no response.
1.9
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product
Value City Furniture Delivery Service
#1293443
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Value City Furniture - Damaged door

Delivery men damaged my door. Photo emailed to Drew, the man who handles delivery damages, he has not contacted me. Still waiting. Such bad customer service.
Product
Value City Furniture Delivery Service
#1293442
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I spent over 2500 in two days for furniture. One order was in paid in the store and the other was completed online. I spoke to three different customer service representative from June 12th to June 14th no one fail to mention that my bed was going to be delayed for two...
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Value City Furniture Delivery Service
#1280881
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I'm going to make this short. Had a window time to get a chest delivered they end up going to the wrong house so I had to wait until later in the day when it was there fault. I was very upset because I had someone waiting at my home for them. When I spoke with the...
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Value City Furniture Delivery Service
I didn't like
  • Delivery was he worse
#1231449
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I purchased 2 twin beds including the box springs on 2/23/2018 here it is 3/15/2018 and I STILL have NOT received the merchandise.Originally I set up to have the mattresses delivered to the store on 2/24/2018, once I arrived to the store I was told "oh, well there not...
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Value City Furniture Delivery Service
I didn't like
  • Customer service
#1211007
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My nightmare began on February 9th.I ordered a new bed, my old one having broke after 20 years, and I was sleeping on the floor. It was supposed to be delivered on February 14th between 12 and 2. I work so I have to have my mother at the house to do things like this so...
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2.2
Product
Value City Furniture Delivery Service
I didn't like
  • Delivery staff
  • Total disregard for customer after the sale
  • Sales representative
#1205708
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She says “since I seem like I need the bed right away” I can go look on clearance. I looked and I didn’t find anything there. I advised the nasty attitude manager to give me another bed and adjust the price since it wasn’t my fault. She made the adjustment to the bed...
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1.5
Product
Value City Furniture Delivery Service
#1196721
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I have been trying to get my desk delivered for three months. It’s come in broken twice and the third time they just decided to skip out on the timeframe that they gave me from 5:30-7:30 and try to show up at 9:30 PM. So I’m waiting and still haven’t gotten my desk,...
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Anonymous
Edith Cantu

I deal with the Valu City in eastpoint. Baltimore. I ordered a bed that was supposed to have vibratipn and massage but clearly not. Only up and down. After getting the bed the...

1.0
Product
Value City Furniture Delivery Service
#1162690
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This past Spring we received amazing new on the Closing for our New home and furniture shopping was to follow. We looked forward to having an entire year to shop and order the furniture that would be the perfect match to our new home. We decided to visit Value City and...
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Product
Value City Furniture Delivery Service
#1146783
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One of the worst customer service experiences I've ever had.Mr order was originally supposed to come on 11/24. ItThey were so kind to inform us a day before that they had an "IT Glitch" in the system and they don't have our parts. The general manager gave us 200...
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Product
Value City Furniture Delivery Service
#1139208
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