West Liberty, Kentucky
6 comments
Not resolved

We bought a Simmons Beautyrest Exceptionale mattress for $1700.00 and was told that it was the best mattress in the store.We also purchased the stain guard and was told the mattress had a 10 year warranty.

After one year the mattress sagged in the middle 4 inches. They replaced it without problem.

The next mattress sagged in less than one year; but we waited before we reported it because of the hassle of being without a mattress.They sent someone out to measure it, agreed it had a 4 inch sag, but refused to replace it due to a stain on the mattress.

Monetary Loss: $1700.

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Grammy2many
#489217

What difference does it make if there was a stain on the mattress, the problem was the sagging, it's not like they could sell the mattress again anyway.

BARB KAUFLIN
#433617

IM ON MY 3RD AND EVERYTIME THEY CHARGE ME DELV.FEES.I WANT MY 800.00 BACK AND STOP PLAYING GAMES.I HAVE HAD ENOUGH.

priya
#383235

hi..I agree with you, the same thing happened to us. They are not ready to attend the problem just bcoz there is a tiny coffee stain. Am planning to go to the store during Peak season and fight for our rights.

ripped off ***sumer
#370063

I meant the person below my complaint that works for Value City Furniture helped me (Written Oct. 13)

rip***ff***sumer
#369980

I am the person who posted this complaint.The person above submitted my information to Value City Furniture and I am happy to report that they have now honored the warranty and gave me a $1499.00 credit to go toward another mattress and anything in their store.

I am very grateful. Now I have another mattress from them, this time American Signature brand, and so far I LOVE this mattress.

Thank you for contacting VCF corporate team and resolving this issue.No longer a ripped off consumer :).

Value City Furniture
#358253

I am so sorry you're having this experience, and we definitely want to help.I work for Value City Furniture.

Please send me your information to vcf.facebookfans@vcf.com. I will forward your email directly to our corporate customer service team. We are committed and dedicated to our customers.

Please email so we can begin resolving this issue immediately!Thanks!

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