A year ago we bought a sleeper sofa/love seat set from Value City Furniture. They offered us an extended warranty for something like $100 (I don't have the exact number in front of me right now) that would cover the sofa for a 3 year period against any damages including pet stains, etc. This seemed like a reasonable price for this kind of warranty so we purchased it.
Recently we went back to VCF to purchase a futon/convertible couch. They mentioned a different type of warranty that was only fabric protection for around $60. We ended up buying this one as well since we have a dog. We also mentioned how our sofa that we had bought the warranty for had recently broken. The salesman told us we could talk to customer service right then and they could send out a technician to take a look at the problem. As we were talking to the customer service person, she informed us that since we picked up the sofas instead of having them delivered, we would need to actually bring them back to the store in order for a technician to look at them.
Are you kidding me?? What on earth does whether or not we had the sofas delivered have to do with a technician comes to our house to honor the warranty that we PURCHASED! The customer service rep informed us that it was just how it worked. I find it interesting that in two purchases where we bought TWO extra warranties and picked up BOTH pieces of furniture, not a single person mentioned to us that they would only send out a technician if we had it delivered.
Product or Service Mentioned: Value City Furniture Sofa.