Product: Value City Furniture Furniture Set Clear all filters (0 of 104 reviews match)
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In June 2016 I paid $1,300 for a living room Sofa and Loveseat set plus $159 for the Crest 5-Year "NO WORRY" Comprehensive Warranty from Value City Furniture. Just over 18 months later the seats are separating and both the sofa and loveseat is falling out of shape. One...
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1.2
Product
Value City Furniture Furniture Set
#1227928
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Value City Furniture - Duped into buying a warranty they never were going to honor
Value City Furniture - Duped into buying a warranty they never were going to honor
Value City Furniture - Duped into buying a warranty they never were going to honor
I bought a table set which starting falling apart I had purchased the warranty which they said was good for 5 years I called to have the chair that fell apart either replaced or fixed they denied my claim saying I needed to call within 5 days!!! The damage was caused...
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user58604770
user58604770

THEY DENY ALL THE CLAIMS ANYWAY , they just take the customers money and do not approve any claims it is a clear rip off and i don't think their with the BBB as you can see wh...

2.2
Product
Value City Furniture Furniture Set
#1176104
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Bought this set with insurance.first chair peeled and had to be moved to a bedroom with couch cover. Now the couch and love seat are peeling. No way I should be paying for furniture this soon with no kids in my home. There is no way I should be shopping around for new...
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3.5
Product
Value City Furniture Furniture Set
I didn't like
  • Quality of the furniture
#1162215
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Value City Furniture - Horrible and poor quality furniture
Value City Furniture - Horrible and poor quality furniture
Value City Furniture - Horrible and poor quality furniture
I furniture purchased from Value City in Chicago, IL. The store address is 2536 N Elston. Right after the furniture was delivered I noticed issue with stitching on sofa and loveseat pillows. I contacted customer service and they set up service call, which I thought was...
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2.2
Product
Value City Furniture Furniture Set
#1149873
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when you order from value city furniture always come damaged.The delivery person took pictures in my house without asking , i said that's rude, disrespectful .I felt violated after he took pictures in my home ,I said you can only take pictures of the damage pieces...
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1.8
Product
Value City Furniture Furniture Set
#1142974
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Value City Furniture - Peeling "So called" leather furniture...
Value City Furniture - Peeling "So called" leather furniture...
When I purchased my what it said was leather sofa set i fell in love with it, 3 years later I see where its peeling along the seams and small spots on the seats. I called value city up with my receipt number because the warranty that they tell you will cover your...
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Anonymous
Anonymous

Did you READ the warranty ?

2.8
Product
Value City Furniture Furniture Set
#1108783
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Some years back I bought a bedroom chest and matching night stand that were manufactured in Vietnam.These furniture pieces were actually well made and very large and roomy. A couple years ago I needed another set for my other daughter. Bought online with pickup what...
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Product
Value City Furniture Furniture Set
#1093577
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Bought a patio set from their on line sales.The sale was confirmed, credit card charged, delivary date given, and tracking number given. THEN, they call me and tell me the set actually cost a lot more and if I don't pay the higher price they will cancel the order! I...
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Anonymous
Anonymous

DO NOT BUY FROM TIS COMPANY!!! I puchased the same set on their on line store! It was a nightmare! Arguing on the phone! They cancelled my order also! I was NOT going...

Anonymous
Anonymous

Total SCAM RIP OFF!!! Cancelled my order ALSO! They wanted $2,000.00 more. Honor your sales and prices for Gods sake! How is that possible for a store to do that! It ...

1.0
Product
Value City Furniture Furniture Set
I didn't like
  • Customer abuse
#1059152
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To whom it may concerm Hello our names is Larry &Karen Chestang, and we have been corresponding with Value City Corporate Office, and they agreed to give us a fair exchange for furniture thats tearing, squeaking and very very uncomfortable, However it was denied.We are...
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Product
Value City Furniture Furniture Set
#1048005
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First time customers!They promise us furniture that will hook together ( 5 pieces a Sofa and Love seat) then after waiting almost 3 months to get it, multiple trips to the store after receiving a call saying our order was in(which it was still on back order and not...
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1.0
Product
Value City Furniture Furniture Set
I liked
  • Sales rep
I didn't like
  • Being lied to and then not being helped
#1043299
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