On 11/30/2012 at Value City Furniture, newport News, VA., We purchased a $4,000.00 bedroom suit only to later be told that we would not and could not receive furniture until after 12/25/2012. We informed the saleperson that we had give our bedroom to family in Military, and would have family visiting for Holidays.
We ask for the furniture on display, and was told by the saleperson and store manager, "that the Company Policy would not allow the sale of a/the display". This is unacceptable!
Why? I'm a manager for the largest/number-one retail company, and there is "no policy", of said in retail. The policy is, take care of the customer, sales is store and company profit, and retail salary for employees.
Displays say what we're selling, you sell it, and set more displays. It's supply and demand.
We want the bedroom suit we were sold, that's retail good customer service business.
Product or Service Mentioned: Value City Furniture Manager.