Product: Value City Furniture Manager Clear all filters (0 of 31 reviews match)
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Acceptance Now - Horrible Experience

I experienced the worse customer service from the manager Cathy at Value City route 40. She was loud, disrespectful, and extremely argumentative. Ive never seen someone with a manager title treat a customer the way i was treated today. Ive cancelled my contract and was refunded. I will NEVER purchase furniture through Value City or Acceptance Now.
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
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Product
Value City Furniture Manager
#1068975
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Value City Furniture Manager Review

Manager at the Utica Michigan location is horrible. Called to check dimensions and told me he's to busy for that right now and advised me to cancel my delivery
Croswell, Michigan
Product
Value City Furniture Manager
#942614
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On 7-7-2015 I purchased a 10' outdoor sundowner umbrella for $101.75. I asked them to hold it until I could pick it up. On 8-15-2015 When I returned to pick it up I was informed by a sales rep that the store manager sold my merchandise to someone else. What right did...
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4.0
Product
Value City Furniture Manager
#684674
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Just this past month I had a delivery from the mentor store and the guy that was the driver was very nice. His partner on the other hand smelt of alcohol and I was very afraid of having a drunk person in my home, he could of damaged my house. Then I go to the store to...
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3.2
Product
Value City Furniture Manager
#646173
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VCF are scam!!! Once sales rep. called police on my husband because of he parked by the store front just for picking up 2 chairs (for which he alredy paid), so it took really 2 minutes... Then on another day their manager tryed to sell me table set for price almost...
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1.3
Product
Value City Furniture Manager
I didn't like
  • Not profesional manager
  • Quality of furniture
  • Customer service
#606779
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This is the worst most unprofessional store I have ever dealt with. I ordered my furniture for almost 2 months now I still haven't received all of them, imagine two months!!!!! I addressed the store manager and he promised $100 to be credit back to me for the in...
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1.0
Product
Value City Furniture Manager
#604729
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In May 2014 I went to value city streamwood to buy furniture and pillows. No one told us it was going to take 12 weeks for the pillows to arrive when we went to find out about the pillows the person my husband Spock to was very rude. In October iwent back to find out...
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Product
Value City Furniture Manager
#577980
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I purchased a mattress on July 3rd and have yet to receive it. I have confirmed delivery with VCF 3 times and have waited at home all 3 times, only to find out that my mattress wasn't on the truck, or they didn't have the box spring, or that it was a mistake in the...
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New Carrollton, Maryland
Product
Value City Furniture Manager
#513967
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On January Myself And My wife bought few household furniture from value city including a bedding and a mattress.the assisting sales person xavier from value city Naperville assured us that there is a deal on memory foam mattress that if you don't feel comfortable...
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Product
Value City Furniture Manager
#494315
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The wood has been wearing on them since i bought the chairs,one of the chairs have even broke, i was told by the Fayetteville,Ny store that these chairs were made with bad wood and would be switched out with no problem of course this is before they went out of...
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Product
Value City Furniture Manager
#468408
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