Not resolved
Product or Service Quality

On 7-7-2015 I purchased a 10' outdoor sundowner umbrella for $101.75. I asked them to hold it until I could pick it up.

On 8-15-2015 When I returned to pick it up I was informed by a sales rep that the store manager sold my merchandise to someone else. What right did he have to sell merchandise that was already sold with my name and sold sign on it? Thay offered to refund my money or wait on a new order with no estimated day or time of arrival.

This is unacceptable business practice, unfair to me or any consumer, I am highly upset and appalled to say the least! Why should I be brushed aside or inconvenienced because your store manager has what seems to be unsavory, dishonest business practices?

Product or Service Mentioned: Value City Furniture Manager.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Aug 18, 2015.
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